Excellent service from the initial phone call to the completion of the project. The doors and windows in our conservatory are perfect. Workmanship efficient and very tidy, All in all a friendly company showing good value for money.
Excellent quality products (both door and windows). Fitted by very professional team. First enquired in mid January and fitted in late February. Great team work
Really good build quality. The 2 fitters were very good, my only issue was that we were told it was a 2 day job ,so I needed to book 1 day off work. When I got home at 2.30 on the first day they had already gone, and the second day they were only here a few hours. It was easily 1 days work so I lost a days holiday for nothing....
Great local company. Peter the salesman fitted in around my diary, David measured up and gave me a lot of confidence - I was worried about spoiling the look of my house. But the stand out stars are Fred and Lee - graft and skill on the coldest day of January. Hats off - the door and windows have been much admired. Real service, value and quality. I’ll be buying again. Thank you.
From the moment Peter came to quote right through to the 3 friendly and professional guys who installed our Windows and door we had excellent service . l
We can't praise highly enough.
Great service, order was ready on time and the installation took place also within the time frame we were expecting, and all the staff were very friendly and professional. We have always done our doors and windows with Cladwinds and will definitely recommend. On this occasion we had a patio door installed and it feels solid and secure, it is a great quality product.
Amazing service from start to finish very impressed will certainly be using again !! Lisa and martyn pollard
Brilliant Service . Fitters very clean and very professional .
A breath of fresh air compare to some poor experience I had in the past .
Thank You Cladwinds
Prompt service. No message left behind and I'm happy with the work.
Very pleased have inspected the windows and all looks very good.Tenants happy!
Efficient and reliable service by all the individuals involved in particular Fred and Lee the installers. The work involved removing and replacing a back door and windows in two outside sheds plus replacing the double glazing in two windows.
All promises made were kept - good old fashioned service.
We recently had a number of jobs completed by Cladwinds - a warm roof for the conservatory, new window for the kitchen ahead of future renovations and a new front door.
The work was completed to a very high level of finish. All workmen, including the external trades (electrician), attended as scheduled and I was regularly kept informed of what would be happening over the next few days - additionally, the installers were very friendly and polite.
Would definitely recommend Cladwinds.
Happy with work done but turned up later than expected. There were details on the key fob about registering details of the lock, which included compensation if the house was broken into.However to receive that compensation the lock has to meet certain standards; having researched that further we feel the lock we were supplied with downsn't meet those standards.
I have nothing but praise for Cladwins Ltd. I have had a roof conversion on my conservatory and it looks fantastic! The tradesmen were nothing short of excellent, working hard, keeping things tidy with the minimum of fuss and extremely courteous. I can recommend this company with complete certainty. They have been a pleasure to deal with.
Got a new roof for our conservatoty. Brilliant piece of kit! Work team was exemplary and I couldn’t fault their enthusiasm and professionalism. Well chuffed with the end result and well worth every penny. I would definitely recommend this company to future users. Nothing short of “Excellent”!!
We had 2 new doors and windows fitted after having used CLADWINDS for the fitting of 4 windows previously.
Throughout the process their staff have been extremely professional and we find the product is very reasonably priced and the quality of work carried out to an excellent standard.
No pressure selling just clear pricing and everything within a short time frame also.
Would definitely recommend.
Excellent product and a first class service from all envolved Fred the fitter did a first class job
Excellent service from start to finish. Salesman was great and gave us the best option. The fitters we amazing did such a great job and made sure they fully cleaned up after themselves. I would recommend Cladwinds to anyone
Great job, very happy with the result. The guys worked very hard and I was impressed in how quickly things came together. Couple of minor snags were picked up but these were rectified very quickly. I would recommend these guys.
Fred arrived on time, was very polite and explained all I needed to know about keeping my new door as good as new. He worked with expertise and certainly new what he was doing. He cleaned up and left the job as he found it. The office staff, sales staff and fitter should be commended as the customer service from order to completion was second to none. Well done Cladwinds.
I would certainly recommend this firm to others.
The product is very good quality and certainly looks the part.
Fred arrived as promised, did an excellent job, very pleasant and explained all we needed to know about how to keep our new door good as new. Fred was very professional in his work and left our property as clean as he found it. It was a pleasure to see him and chat. The office staff and sales staff and the fitter were very professional from the order to completion. It was a pleasure to deal with Cladwinds. Well done
The fitter turned up exactly on time. He was pleasant, friendly and professional. He tidied up afterwards and left only after explaining how the locks and mechanisms worked. He double checked we were happy with everything before leaving. The front door seems to be of a very high quality and has been fitted very well. It opens and closes with ease, unlike my old door. The initial meeting with Dave the surveyor was also excellent, and all the options were explained very well. I am more than happy to recommend Cladwinds Ltd based on my experience. There are many cheaper alternatives but there is no substitute for quality. If you want the best you have to be prepared to pay for it.
Excellent service from beginning to end.
Cladwinds design advice was sound and their two man installation team very competent.
Would readily recommend them where appropriate.
Appointments missed early doors but the window install is fantastic.
Very pleased indeed.
Every aspect from purchase, through measuring to fitting was first class.
Lee and Keith are very professional and lovely characters... Please keep them!
Cladwinds replaced my old sliding patio door that leads into the conservatory from the lounge, what a transformation it has totally updated the lounge as well as the conservatory. I was very impressed with the fitter as he did all the work on his own and what a good job he's done. I would recommend them to anyone wanting French doors.
Nine windows, two patio doors and a composite front door, all done in two days. Inconvenience kept to an absolute minimum and attention to detail second to none. I would without hesitation recommend this company.
Fred fitted a new back door for me. The quality of the door was good but the standard of his work was excellent. How he finished off the door frame edges improved what was a grotty area.
I am really delighted with my new front door. It looks great and has made a huge difference to the warmth in my hallway. The service and fitting from Cladwinds has been great. Their fitter was really polite and helpful. He cleared up after himself and made a great job of it. I used Cladwinds before for my windows and would recommend them to anyone.
Outstanding service from everyone at Cladwinds! I rang up one afternoon for a quote on French doors, David came out at 8am the following morning (in heavy snow!) to measure up and the doors were fitted within a week! Good value and extremely good quality, Fred came out to install the doors who was very polite, friendly and knowledgable, I will certainty be using Cladwinds for all future glazing and doors.
We are very pleased with our new Warmer Roof Conservatory , from the planning ,the building and fitting teams and electrician, they were all helpful and did a first class job.
So a "Big Thanks" to everyone at Cladwinds .
Keith & Marian Gardner
After a lot of disappointment looking for a replacement roof for our conservatory we found Cladwinds and the Guardian Warm Roof System. Our conservatory had a lot of life still in it but we went for a complete update and we now have a transformed much warmer and brighter space that is a new room .
The lads at Cladwinds did a brilliant job in the coldest weather we've had for some while. Thank you for your commitment and good work.
From start to finish everyone was very helpful and offered good advise and suggestions. I am even more impressed with the end result than I envisaged. Great team, would recommend to anyone.
Fantastic professional team, really helpful, trustworthy and supportive from start to finish. I can’t give enough praise. Thank you so much, over the moon with the end product.
Really good and quick service installation completed with no problems
We chose the Livin Roof system to replace the tired glass roof in our conservatory. We selected Cladwinds to carry out this difficult work as we had other companies quote without understanding what was acceptable to the Heritage Foundation. In every respect Cladwinds carried out the work to a very high standard. All the tradesman were polite,exceptionally skilled & all work was completed within the estimated time schedule even though the winter weather was severe at times. The end result exceeds our expectations & has transformed this part of our home. We would recommend Cladwinds without hesitation.
I obtained three competitive quotes to have my old conservatory replaced with a modern glass roofed and A+ rated design. Cladwinds were local to me and came in with an acceptable solution and a competitive price using the same specifications as all the others. I then decided to have some extra windows upgraded to my adjacent breakfast room and use a matching gutter design. Also, the arrangement of the conservatory windows and door were modified and the price updated accordingly. Unfortunately the calculations were incorrect but quickly brought into line, so I placed my order.
The formal survey was then undertaken and work on manufacturing started. It was not long before the anticipated on-sight work was started and carried out in the allotted time.
The workers were very efficient and tidy except that one of them twisted his ankle when stepping of a ladder. The remaining worker then experienced a slight technical problem that he was determined to overcome, and with a few more cups of tea, resolved successfully and kept the project on time by working hard to completion.
Unfortunately the correct end cost calculations were not recorded properly, but the final balance was agreed and paid even though a compromise was made. I still await the fitting of a one piece gutter as the initial length was not available at the time. However, I don’t anticipate a problem as all the staff at Cladwinds have been very amenable and I look forward to receiving my receipted invoice and some window keys that were forgotten.
All the small problems pail now that I am enjoying my newly constructed and well insulated brighter conservatory with it's double glazed, self cleaning, blue tinted anti glare roof and gas filed A+ rated specification.
E xcellent quality 2 sets of French windows fitted. Extremely helpful when our original old patio doors lock failed, We approached a couple of double glazing companies and Cladwinds were the ones who gave a fair quote and pulled out all the stops to make and fit new French doors for us in record time.
Would definitely recommend Cladwinds for their quality products, their honest pricing and their professionalism.
This was just a single triple glazed window that we left out of the main order as we were undecided about what to do with it. All the new windows and patio doors they have supplied and fitted are of a good quality and are neatly fitted.
They also supplied and fitted new glazing units for some of the existing windows. All the work was done very tidily, and all debris was tidied up before they left each day.
As promised, the new glass roof has greatly improved the conservatory - quieter, warmer and lots more light. Service from Cladwinds was faultless, from Peter Pascan, David? (the surveyor) and Jason & Sam who done an excellent job removing the old and fitting the new roof. No fuss and no mess.
We received a visit shortly after requesting a visit to discuss replacing or 30 year old windows. We agreed the design and price for the new windows and the surveyor came the next day to check measurements and ensure we were happy with the design. A date was agreed for the installation and the fitters arrived in the first day at the agreed time and got on quickly and efficiently with the work. They tidied up before they left an then arrive at the agree time again on the second day. The work was completed soon after lunchtime and again they tidied up before they left. One of paned had a crack that the fitters noticed on the first day and ordered a replacement - they were able to fit the frame and pane as the crack is I the inside and explained that the replacement fitting will be a very quick job. We are extremely pleased overall wit the new windows and found the two fitters to be extremely polite, friendly and helpful through the two days.
When I telephoned to pay the bill I was advised that the replacement pane was on order and it will be fitted later this week. Overall a good experience.
We are very pleased with our new conservatory roof and extremely pleased with the quality and professionalism of all the fitters we had on site who were all genial ,tidy and helpful.
We had reservations about having a roof fitted ,but now wish we had it done years ago.
We would recommend Cladwinds to anyone
Very good workmanship, really good guys, impressed with the finish! Looks better than I imagined.
Delighted with the quality of the product and the quality of the workmanship. Cladwinds were a pleasure to deal with and well worth a 5 star recommendation.
Exceptional service from first call to fitting. Existing door had faulty lock and due to age of door, unable to get new mechanism. Within 2 working days a date for fitting was arranged,
Installation was carried out and the team was very pleasant, doing an excellent job.
Would highly recommend for quality and service.
We had a new back door fitted and we are very pleased with the overall result. The gentleman that came to fit the door was very professional did a first class job.
The windows and doors were a very high quality, the installation service absolutely superb. This five star company has my highest recommendation.
David Ross worked extremely hard with the Letchworth Heritage Foundation to ensure that we could have am insulated roof .
A very successful project in all accounts and I write this following a visit by the LHF who were impressed and who admitted that they have already received a number of enquiries about the product already.
Photos already provided to David R.
Back in July we had Cladwinds fit a warm roof to our conservatory, and fit triple glazed windows to the bay window in our lounge. We gave them a 5 star rating at the time for the overall experience.
They have just completed upgrading our other windows to triple glazed units. As before the product quality is excellent, workmanship has been superb, and the level of service we've received from everyone at the company has been second to none. A particular thank you to Freddie who installed the units.
Yet again a 5 star rating. Unhesitatingly recommended.
We are really happy about the work you did and two fitters who attended the successful completion were brilliant. Thanks for good job done. I take this opportunity to thank Peter who attended promptly to visit the site and did everything to make it happen to our satisfaction.
We had our old conservatory knocked down and a new and vastly improved one built by Cladwinds. We did quite a bit of research as it was a costly project for us and Cladwinds gave us by far the most competitive quote. They were happy to answer all of our questions before we committed to them; showed us their products in their warehouse and arranged for us to see an ongoing project - all of which put our minds at ease.
We couldn't be more pleased with the end result - fantastic quality product and all year round usable room :-)!
All the workmen were extremely professional and friendly and it was obvious they were all highly skilled at their job. There were a few problems encountered along the way (to do with our site NOT the workmen) but Cladwinds found solutions to each of these and kept the project on track.
We would recommend Cladwinds in a heartbeat to any of our friends and family and so can't give any higher recommendation! Very happy customers :-)!!!!!!!!!
Had all our windows upgraded to triple glazed units. Product quality is excellent throughout.Very good workmanship. Would highly recommend.
A first class professional service from beginning to end. The patio door was ordered, made & fitted during August 2017.
The Cladwins team were xcellent. Very professional and have done an excellent job creating a new frontage for our house. There was no fuss and no clearing up for us. I would recommend to anyone.
Fantastic from start to finish, fitters were absolutely brilliant, my house was left spotless and the windows are a massive improvement to the whole house. I would recommend Cladwinds for sure.
thank you to everyone at Cladwinds for a perfect experience
The service we received from start to finish was outstanding.
We had a replacement Guardian solid roof system fitted to our seventeen year old conservatory which was starting to show wear and tear. Paul talked us through the benefits of having a replacement roof and we decided it was by far the best option, this was followed by a visit from David to take measurements etc.
Within six weeks the fitters arrived to remove the old roof and fit the replacement warm roof system, closely followed by the plasterers and the electricians.
Everyone from the entire team were polite, courteous and communicative in updating us as work progressed and kindly cleaned up after each job was completed. We now have a conservatory that looks like new and shall be cooler in summer and warmer in winter.
Should we ever require any further windows or doors to be replaced to our property in the future then in our opinion there is only one company to call. Cladwinds Ltd.
Excellent service from sales to completion. Friendly courteous and polite staff at all stages. I had a Guardian warm roof fitted to my 10 year old conservatory. It has made a big difference making it more of a usable room completed within 2 weeks
We had three new windows fitted recently , the workmen Lee and Keith arrived at 0810 and they left at 1310 having completed the work without leaving any mess or making good to do. They worked solidly only breaking off to drink the water / squash we provided as it was on one of the hottest days of the summer and the were working with their backs to the sun throughout the job, without any complaint, they just got on with it. They were / are a credit to Cladwinds and to themselves ,we cannot praise them highly enough.
The new triple glazed windows are excellent and well priced and we are very pleased with them.
We certainly would recommend Cladwinds we cannot fault the workmanship of the windows and the installers.
Great job. Communication was very good. Installer arrived on time and was very polite and pleasant. Very pleased with product. I would highly recommend Cladwinds.
We had a bay window upgraded to triple-glazed units, and a conservatory roof replaced with a Guardian warm roof. Product quality is excellent throughout.
The fitting and plastering teams were very friendly, helpful, and professional. Our thanks to Jason & Sam, and Luke & Howard for a job well done.
From the beginning Cladwinds provided a high level of customer service with excellent communication. Our thanks to Peter, David & Paul for making the process as painless as possible. Based on this experience we are now planning to upgrade the remainder of our double-glazed window units.
Had a conservatory built, plus a new front door / porch fitted.
Really pleased with the end results, made a big difference to our home.
The surveyor came out to measure up and answered all our questions clearly, and kept in close contact throughout the build.
All the team who came out to either build the base or construct the conservatory were professional and courteous, and explained what they were doing and what the next steps were.
Would definitely use again or recommend to others.
I had a back door and window replaced. The standard of workmanship was very good, the fitters were very pleasant.
a very professional service and the fitters were so caring and obviously took such care in the details of finishing. I would recommend your company to anyone
While we like the window and were pleased with the fitting, we were disappointed that the fitters did not arrive when originally arranged. We had made ourselves available for the whole day and only found out late in the day that the fitters would not be coming. The second time the fitters arrived 90 mins early at 7.30am and they were lucky to catch us in before we left for the school run.
At every stage we were kept informed of what happened next and it always happened on time and when expected.
All of the staff produced excellent quality work and each night cleared up before they left for the day. Also arrived when expected.
Wow what a difference the new window and patio door has made to our room. The fitting team were careful, polite and good at their job, and were tidy workers. The taking out of the old frames was done with no damage to the decoration inside and the new units fitted perfectly (as they should). The fitters took time to ensure that the opening door runs properly and that the lock was just right.
Would really recommend them.
All product excellent, installers polite, efficient and very friendly.
Thanks for the info. Glad to see that Caldwinds are going from strength to strength.
Will always keep you in mind should we have any future requirements.
The conservatory has been one of our best investments and we are glad that we took your advice onboard.
Good to hear from you,
Gordon & Hazel Durrant.
Great service and once installed we wanted to change the locking system it was no problem at all and was sorted for us very quickly.
Used Cladwinds since 1991 for various home improvements., just had a conservatory roof replacement.They never fail to deliver 5 star workmanship. I Would highly recommend their services for quality, price and professionalism.
Cladwinds Ltd have proved to be an excellent choice to replace our windows.
There was no hard sell at the beginning and the now installed triple glazed Windows seem excellent value for money!
On the day, the window fitters were very professional, efficient, friendly and respectful. Very tidy, clean work even though it didn't stop raining all day, excellent job!
Would definitely recommend to friends and family.
Happy with the purchase and the building team. They worked hard and within two weeks the conservatory was erected.
The only reason for 3 stars was the sales person , we had to chase up and clarify many things. He initially said the panels can be any color at no extra cost which he later said would add 25% to the price. The sales man also due to his mix up the designs had been the wrong size however this was rectified with their operations team. We nearly thought about cancelling the whole purchase. The sales man had also mentioned we would have the existing door removed however in the contract this was omitted and as a result it was not taken off. It is our responsibility to make sure the contract is accurate but we assumed what we had agreed with the sales man would be what we got.
Will recommend them to friends and family but will just see if there is an alternative sales man.
When we needed to replace the roof of our conservatory,our first thought was Cladwinds ltd as they replaced our windows some years ago and today they are still in good order..
It is now a few weeks since the new roof was fitted and we are so pleased with the end result. We found all the tradesmen were good workers and trustworthy and did an excellent job.
Thank you all.
Cladwinds Ltd have proved to be an excellent choice when getting our windows replaced. There was no 'hard sell'. Once I had decided to go ahead, the survey was conducted quickly and a date arranged to suite my work commitments.
Fitters arrived on time both days and were extremely professional and easy to get along with. I was very impressed with how quickly they worked and nothing was too much trouble.
I would have no trouble using the company in the future and would recommend them wholeheartedly.
Excellent product. fitting all clean and tidy one or two survey issues but sorted out without any problem
Overall very happy and would recommend.
All work was carried out to a high standard by a professional, reliable and friendly workforce.
Very pleased how doors and windows were processed! When fitting day arrived all went well and was very professional !
Very pleased with the product and service provided by Cladwinds. We had 2 exterior doors fitted and the house has been totally transformed.
Peter offered his expertise in getting the right doors and privacy glass for our location and purpose and they look better than expected.
The 2 guys that came to fit the doors worked tirelessly to get the doors fitted. I'd left tea/coffee and snacks out, but these were untouched. Great work ethic.
Once we have the funds, we'll definitely return to Cladwinds to get the windows done.
Had one sizeable landing window replaced. The whole service was quick and efficient I am delighted with the result
Our thanks to the entire Cladwinds team for their involvement in providing us with exactly what we wanted - a room we can use all year round. Peter's and David's input at the design phase was greatly appreciated - especially for the suggestion of the gable front.
After a short delay due to adverse weather conditions (communication throughout was timely and comforting), once the work started it was apparent that there was an air of proffessionalism and efficiency. Luke and his groundwork crew (Howard, Jamie, Kev and not forgetting Ben) worked hard in cold conditions to complete the work on time. Some weekend work was involved and copious cups of tea and coffee.
Keith and Lee constructed the doors, windows and roof and did a fine job whilst thinking ahead to accommodate plumbing and electrical installations. We also had a new front door fitted at the same time.
Luke and Kev returned to finish the interior plastering and screed floor and finally the electrician came as scheduled. Job done.
Overall it was a good experience for us with no hiccups along the way. Everybody from start to finish evidently cared about what they were doing which really showed.
Before, during and after pics follow.
Thanks again guys!
Extremely happy with the service from start to finish.
Very friendly fitters who were tidy and did a great job.
Totally delighted with our new front door. I would highly recommend.
I was very impressed with Cladwinds Ltd from the initial consultation right through to end result. Dave and his team were always on hand to listen and answer any questions we had.
I would recommend them to family and friends and would certainly approach them again should I require any further work carried out on my house.
Excellent quality, workman efficient, minimum mess
I provide Architectural Services to clients and would have no hesitation recommending Cladwinds to them for the installation of new doors and windows following the fitting of my new front door and side screen. Professional from initial consultation through to installation. A genuine price from the outset, some other companies start very high and try to gauge what they think you can afford.
Please with the triple glazing and the way the work was carried out.
Disappointed that one of the Windows was cracked and has to be reordered.
Also we have a little condensation on the inside of one of the bedroom windows which is puzzling as it is not on the others
I have given 4 stars not 5 only because the project took slightly longer than promised. The quality of the work however is not in doubt - we are thrilled with our new conservatory and the difference it has made to our living space. We would have no hesitation in recommending Cladwinds.
I am very pleased with the new windows , and the extra double glazing is excellent.
Many thanks to the two fitters who fitted the windows.
We have received consistently good quality and service from Cladwinds and this transaction maintained their standards. Fitter was very helpful and obliging.
Delighted with my new windows and doors. Excellent product and service throughout. The whole process was handled very smoothly. Would highly recommend Cladwinds
Very high quality products. High standard of workmanship. Fred the fitter was very efficient, neat and tidy.
Two new doors and 2 replacement glazing units installed by Cladwinds. The fitter arrive promptly at 0830 and barely stopped until the job was finished at 1730hrs. Excellent quality workmanship, extremely polite and very tidy. I will be using Cladwinds for any further work required
Excellent customer service.conservatory excellent value .old one down and new one up in 3 days .workmen very efficient minimum mess .
Tidy workmanship, very neat. Work was done inside one day.
Excellent service all round, product first class, installation quick and clean.
From initial advice and quotation to final polishing of new windows I cannot thing of anything that could be improved. Thanks to all involved.
Ordered a whole house of windows , the surveyor David , called,measured & gave positive advice & recommendations without the usual pushy sales patter . I was kept informed of delivery & fitting dates by him. The fitters lee & Keith (aka peter) were fabulous & worked around my busy ,hectic timescale arriving promptly every day . They were very thorough & extremely tidy from room to room cleaning up as they went with very little disruption. The job was finished ahead of schedule & I would deffinatly recommend cladwinds to others & certainly use again in the future
I am very pleased with the new windows.
Fred the fitter worked very hard and paid detail to his work, and also left the house nice and clean.
Good Morning Peter
Just a note to let you know that I am very pleased with the new windows installed here yesterday.
Fred the fitter worked very hard and paid detail to his work, and also left the house nice and clean
Regards Pauline Elliston
Work was excellent and quality of product is very good
Excellent service and product as always , thank you
Excellent fitting by Fred. Thank you. Workmanship was superb. Looked at 5 other companies. So pleased we chose cladwinds.
The fitter did a great job on the windows and I would recommend . Very happy.
Was very pleased with the service and the fitting of my door ,,
Excellent , cleared up after fitting .
Would highly recommend Cladwinds Ltd
Very pleased with the product received and service.
Delighted with my new conservatory. No pressure sales, fantastic, friendly workmen, who fitted around my work schedules. I was kept updated with each stage of the work. Would recommend Cladwinds 100%, quality product and service. Big thank you to them all!
Great service, good product at the right price with none of the usual high pressure sales guff!
New bathroom window,on time and fitted very well. Very happy with results.
Fantastic service all round. Installation was very quick, took our old conservatory down in two hours and new one installed in two days.
The two guys who installed the conservatory were very polite, hard working and tided up after themselves.
Kept us informed with what was happening during the build.
Very very impressed with new conservatory. Would definitely recommend.
Thank you Cladwinds
The men were very good and professional, there was a mistake with measurement of a window but. Overall very good.
The quality of the windows is excellent, and the salesperson was very helpful when coming over to give a quotation. The only slight issue we had was with getting the survey done as we had to chase this when they did not turn up, and we did not get much communication about what time the workman would be arriving on the day of installation. However the windows, which we needed urgently, were fitted quickly and to a very high standard, and the actual fitter was helpful, polite, tidy and finished the work quickly on a wet and horrible day.
I would like to thank you for your professional and courteous manner in which the whole process was conducted.
I would like to particularly thank the installation team who worked so hard to make the build trouble free, they were polite,tidy, efficient and their work was completed to a very high standard.
Mr A Lindgren
our conservatory was completed last tuesday (19/1/15). My wife and i are so impressed. the work started befor xmas and luke and kevin worked tirelessly on the ground work. They were very tidy at the end of each working day you would not of known they had been here. David our surveyor was giving us regular feed back. through every stage of the build, to completion. A very friendly company and very professional at the same time. Would definitely reccommend them. Thankyou Cladwinds.
My daughter, Virginia, who has used the company before and recommended to a friend, recommended Cladwinds to me. Peter Pascan came to view the damage to my porch area, took all necessary details and quoted a price for the work which I found acceptable. The Surveyor called just after Christmas and checked the details. Fred came on Saturday 9 January, removed the broken frames, and the door, windows and panels. He replaced with the new material and left everything looking great. I could not be more pleased with the whole experience.
Windows and a side back door.
Very good workmanship.
Punctual, polite, courteous and friendly.
Work was completed in November 2015.
We are very pleased with how they look.
Replacement Conservatory Roof
Completed as promised in an efficient and helpful way. Fred, who led the fitting team was courteous, arrived on time and delivered a good product which has considerably enhanced our conservatory. The site was left in a clean and tidy condition and we feel that we have received a first class service.
Work completed in December 2015
Very pleased with completed project
Punctual and courteous despite having to contend with bad weather.
Completed November 2015.
Very professional company to deal with from start to finish ,the window fitter Toby ... Showed up on time everyday and was very hardworking and polite , also David in the office was very understanding with my order as two of the window units needed replacing due to the factory faults , David was very obliging with correcting this issue ,would recommend
Excellent service. Workman left the house clean and tidy and windows look great!
HAD THREE DOORS FITTED ON 19 OCTOBER AND PUNCTUAL REALLY HAPPY WITH THE WORK FRIENDLY FITTER VERY GOOD FINISHING
eXcellent service, Toby worked really hard installing my windows, I was surprised though that he was working alone.
Our project was to have a conservatory installed across the rear of our property.
The whole experience from initiation to completion was a pleasure,
The standard of workmanship was second to none, The builders who did the footings and brickwork went way beyond their remit as did the team erecting the framework and glass installation. Nothing was too much trouble and the pride they took in their work was outstanding.
All members of the team were friendly, courteous and happy. and it was a pleasure to welcome them all to our home.
Thank you Cladwins
Work took place between 1st - 28th Sept 2015
Cladwins have just finished installing new windows in my house. Toby made a fabulous job despite the weather being awful. He cleaned everything up and nothing was too much trouble. The windows look lovely and I hope they will stay looking as good for years to come.
Toby was always on time and worked really hard -his capacity for cups of tea was quite amazing!!!
Thanks for a great job
EXCELLENT WORKMANSHIP IN ADVERSE
Cladwinds replaced an old conservatory roof with a new Guardian roofing system. We are extremely pleased with the result.
The workmanship was very good.
Cladwinds' staff were punctual, hardworking and courteous.
The work was carried out in August 2015.
NOTHING WAS EVER A PROBLEM- This review is in relation to a full replacement set of windows/doors and a new porch September 2015.
From the initial contact with the local sales representative Peter it was a pleasant experience with no pushy sales. In fact it was quite refreshing having someone give constructive advice about what products we needed not just what would make the company the most profit. The sale was then handed over to Dave who came and completed a survey and again provided great advice, was very friendly and easy to talk to. The job started as scheduled and the fitter Toby was always on time, reliable, friendly and did a terrific tidy job.
The windows and porch look fantastic, we paid slightly less that the nearest quote but benefited from all windows being triple glazed.
I think it is very easy these days to fall foul of rouge traders and I used the reviews on this site to assist me. The front door needed slight adjustment after fitting and within 24 hours the guys are here fixing the issue. That also reassures me that the aftercare service is in place should need it.
As Peter said when putting the quote together “we have been in business for over 30 years”. I think that this says a lot and they obviously care about the people that give them business.
In summary you can rely on Cladwinds to provide an excellent service and are very good value for money. Thanks from all of us, our house is all nice and warm!!!
I had some windows fitted. I can say the workmanship was very good & was pleased with the end result. They were on time & arrived when they said they would, over all very pleased with the service & would recommend them. The work I had done was September 2015.
Just had our beautiful conservatory complete. I had a choice of four companies to choose from.
Price was certainly a factor in my consideration( not the cheapest but very competive) Peter Pascan the sales director certainly made me feel confident from the very beginning, that they would be the right choice. When Dave the architect came to finalise the details, I felt even more re-assured. But as bonus what a great bunch of guys doing the work to have around , Luke, Kevin, Fred and the rest, nothing was too much. Punctual, courteous, friendly and a job well done. You are more than welcome to show any prospective client my conservatory as a showpiece.
Great company to deal with, from start, to finish, their service was impeccable, from the sales guy Peter who designed our conservatory, and quoted us instantly. Rather than the bigger company we had round, who won’t give you a final price until they have visited you a few times, and generally the bigger company’s quote you an over inflated price to start with and then work down from there. Cladwinds come in at a reasonable price straight away, so no messing around. All the trade’s men they used from the builders, electricians, plumbers, and their own installation guys were second to none. They done the conservatory in the quoted time and to a high standard, they also cleaned up after themselves every day, and we had regular contact with Dave, who manages the project so you can bring up any concerns with them straight away. I can highly recommend this company over the bigger window and conservatory manufacturers and would definitely use them again.
Good to find a replacement window company that will deal with smaller projects. Fred the fitter did an excellent job replacing an old steel window that didn't want to budge. New window successfully follows original glazing pattern and looks fine.
Replacement of front porch windows and door.
From first contact to placing order was first class service, no pressure selling. Offered excellent advice. Quality of windows and door excellent
The work was carried out unhurriedly and to a very high standard. Left site very clean and tidy.
From start to finish, all staff were helpful, and I have no hesitation in recommending the Company. Thank you for a first class job.
A big thank you to Peter,Dave and the fitters Fred,Harvey for making the process so efficient.
The triple glazed windows look stunning .
I am so glad I chose Cladwinds everyone I met and spoke to on the phone acted in a professional and courteous way and gave me feeling of how much they cared about there customers.
Great company, very efficient, excellent installation and workmanship during some of the hottest days for many a summer. Good teamwork all round for Cladwinds.
Great company, very efficient, excellent installation and workmanship during some of the hottest days for many a summer. Good teamwork all round for Cladwinds.
Excellent service and staff
would recommend the company without reservation
What a fantastic company. Everyone is so helpful and friendly. Totally efficient with dates, surveys, window/door fitting, paper work and certification. The fitter left the premises spotless. The windows and doors are the best I have every seen and are absolutely brilliant - totally transformed a tired Victorian house without affecting character. Neighbours agree. Extremely good value for money. I would recommend without hesitation.
Very please with the quality of doors and the way that they were fitted. Keep the Tea coming and Toby is happy.
just had my new inner front door fitted very nice door just what I asked for, the fitter was very keen and he knows his job, he tidied up after himself as he worked instead of bashing around in a pile of rubbish, also had my soffits facia's and gutters done as the old bungalow needs a face-lift, the fitter on this job Rory works tirelessly so long as there's plenty of tea going, time gone by all these jobs I would have undertaken in a heartbeat but a gammy knee and damaged spine say's no chance so looked around found Cladwinds spoke to Peter Pascan, no pushy sales talk just listens advises and leaves you to make up your mind, the gutters were fitted by ARG of Bedford contracted by Cladwinds, seamless aluminium and so smart, all one piece down the side of the property very nice, all in all a very nice job, have another project when finances allow which will go to Cladwinds. many thanks to Peter and Cladwinds good job.
Clad winds replaced bedroom and bathroom windows in our property, and clad above all windows down side of the property. The work was carried out efficiently and to a very high standard and we are very pleased with the finished results.
We have just had all our windows replaced including two bays. The workmanship is
beautiful and the house feels so much warmer. We would like to thank Toby for all his
hard work and professionalism. We are so pleased we have just arranged to have our
conservatory roof and doors replaced. We would certainly recommend Cladwinds.
We had all new windows and doors fitted to our house the first week of feburary 2015.
The work was carried out to a very good standard with minimal mess, all work areas were dust sheeted and cleaned up afterwards.
Toby and Fred were punctual and courteous throughout the job making sure any relevant information regarding the job was passed on to us.
We are very happy with how the house looks now and would recomend cladwinds for their quality and workmanship.
prompt reliable job well done, left to work on their own
4 windows replaced.
Through the whole process I was impressed with the professionalism and courtesy of the sales and fitting personnel.
No pushy salesman , plain talking and competitive prices.
Work done to a great standard and very happy with the job done.
Would happily recommend.
I wanted to let you know how pleased I am with the new door and window fitted today.
The gentleman that carried out the fittings was so polite and professional. Unfortunately I did not get his name. Please can you pass on my thanks to him too.
From the initial consultation, we found the informed information re. design options and their willingness to listen to our requirements extremely helpful. We had an Edwardian style conservatory built giving us the space we required, whilst complementing the existing property.
The workmanship of all craftsmen involved was first class. All involved were punctual and courteous.
The work was done November 2014.
We would recommend Cladwinds without any hesitation.
A caring and competent team. On time start to finish, very considerate in everything they did. Good communications - especially from David. Our project included a massive half ton rsj, plus 6mts of patio doors, but nothing phased them. Good value for money, even allowing for the constant supply of team coffee bacon sandwiches and doughnuts - they deserved them all given how hard they worked. Our first quote was with a National company (household name) - clueless and more expensive. Stay local!!
Brilliant. Did exactly what they said they would, when they said they would. Quality product - we had windows and a door. What more could you want?
Excellent fitters, especially Fred, who took care and consideration with all of their work. Front door, French doors and three windows fitted all to a high standard, completed September 2014.
6 windows 1 door
Dear Sirs and the whole team at Cladwinds Ltd
Thank you so much for making the experience of the making and fitting my new windows and front door such a pleasure. The fitters and all that were involved were so helpful and courteous, the work carried out was all done very cleanly and on time , no decorating needed.
I will have no problem recommending your Company with confidence to anyone.
Many Thanks again for a very satisfactory job well done.
work done 11/08/2014
Hi, We have just had 4 windows and french doors installed.
Excellent product, and they were fitted to the highest degree. Friendly and very clean and tidy fitters.
I just wanted to sat thanks to all the team at Cladwinds, the windows look excellent and Fred did an excellent job of keeping us up to date with what he was doing and asking us our preferences. Please can you pass on our thanks to him especially..
Our new back door is perfect, as was the service and quality of fitting.
Thank you Cladwinds for truly excellent all round service!
I wish to compliment the fitters on their standard of work
replacement of windows and frount door plus new porch
very pleased withe product would recomened it to other people
fitter turned up at correct times and was very polite and helpfull
work was carry out at the beging of July 2014
have no problems with the after service
one of the best items of work that i have had carry out at my property
Just had Toby around to do the snagging. Top bloke, very good worker,very clean and most helpful. Good advert for your Company.
Thanks for all your help, the kettle is always on for you.
Ian and Kim
Replacement of conservatory roof. The work was well done and when there was a major problem of glass (broken during delivery to them) they explained and obtained replacements the so the work could finish one day late.
Cladwinds have just finished installing triple glazed windows (25) and doors (double front, single balcony and French set) in our house and we are over the moon with the result. I spent months doing my research on window companies and previously had a national company install four small windows in our house which has taken them over 3 months to eventually complete (one window they ended up making 4 times due to errors). After this experience I decided to get quotes from local firms and in the end decided to go with Cladwinds who our neighbours had used and only had positive things to say, especially about the craftsmanship. I have since learnt that unlike the national companies their installers are employed by them rather than subcontracted which I think makes a real difference. Our house is a character property built in 1893 so installing UPVC was a risk but the end result looks fantastic and the difference in warmth and noise is incredible, we should have done it a year ago! Our job turned into a bit of a nightmare for Cladwinds as the original windows were solid oak frames embedded into the brickwork about 4 inches and had been in there for over 100 years so removing them became a real struggle. The job overran and they had to juggle other jobs to accommodate this but they were fully committed to completing the job to a high standard rather than to a set timeframe. They had to get a team of plasters in for 2 days to ensure that the finish was perfect for us and we really appreciate this. Toby and Seb (along with Fred for two days) were fantastic fitters, extremely sensitive to the fact that we have a 9 month old baby and worked around my wife and daughter in the house, and certainly made the job as stress free as possible for them. Toby always arrived before 8am and the surveyor David kept in regular contact with me throughout the whole job, no issue was too big or small and he encouraged us to say if we were unhappy with anything and he would be happy to resolve (we weren’t but it was nice to feel reassured that we could speak up if we felt we needed to).
We would wholeheartedly recommend Cladwinds, the price we paid was very competitive and I didn’t have to sit through the big presentations that the national firms make you do, it was a best price first time quote which was a refreshing approach for a window firm. We are very pleased we went with them.
Our home now has 2 new doors fitted front/back Cladwinds have now made our home look outstanding with a conservatory. new windows and now the doors, The workmanship was very good the men always arrived on time very pleasant and helpful, Our doors have just been done Wednesday21st May 2014 but we have used Cladwinds over the last 2 years. Thank you Cladwinds you have been great.
We had every window (11) and door (4) in the house replaced.
The workmanship is first class - they were very neat and tidy.
They were punctual and very accommodating. Nothing was too much trouble and two minor problems with windows were resolved immediately to our complete satisfaction. Fred's attention to detail and helpfulnes was outstanding.
The work was done in May 2014.
We had replacement windows, patio doors and back door fitted. Fred the fitter was in charge and did a wonderful job. It was good to see a skilled person at work, nothing was a problem and he took pains to preserve decorations.
We had a problem with one of glazing units in the patio door which had internal marks. The company has already ordered a replacement unit which will be installed as soon as it is available, no fuss no bother.
It was good to work with a professional company who got it right from the initial contact to the finish of the installation.
We would highly recommend.
Appears good - clean product to match other windows.
Fitter was efficient and courteous. Arrived early, got on with the job, tidied up.
May 9th 2014
Just a quick note to say thanks for the new window. Replacing the patio doors with a single large window brings in so much more light – looks great. Please also pass on my thanks to the two fitters who did an excellent job installing the window. 102 Kg was not so easy. If you have any enquiries from people living over our way I would be happy to let them see how great the windows look and how well they have been installed. I would recommend Cladwinds to anyone.
All the best
Test Company Showcase - December 2014
Replace windows whole house plus front door
Generally very happy two main points to note circle window not measured from outside so had to pack with foam
Office window put in bedroom and vice versa too much effort to switch
Excellent work ethic with minimum disruption
14 15 April 2014
We had a window converted to a French door, and additionally had the back door replaced. Salesman and Surveyor were very helpful. Doors were fitted within the timescale and done very quickly and efficiently. Very happy with the result and pleased we used this company. However there were some weak communications and misunderstandings, hence the good not excellent score. Work was virtually completed last week, but we're still waiting for the cabin hooks to be fitted.
Guardian Roof Company Showcase - November 2014
Guardian Roof fitted 20/11/14 in Luton
I had all window, doors, cladding, guttering and soffits replaced. It was an excellent job completed to a high standard. Punctuality left a little to be desired, but a fantastic job done so 5 stars given. Work done March 2014.
29th march 2014
please find enclosed cheque for £500 as final payment for the conservatory built at the above address .
We are very pleased with the contractors ,specially Martin the brick layer and Fred the fitter
Mrs E Millard
The two fitters worked hard and got the installation finished in the timescale agreed and did a good job.
Small Cloakroom window triple glazed
Fred did a good job
Late partly our fault because of Doctor's appointment and partly yours as you changed the time on the day.
Saturday March 8th 2014
Bathroom Window and Front Door
Area kept clean and tidy Mistake in order found in process of being corrected
Arrived slightly earlier than expected
completed in half day on 6/3/14
Once again I am very happy with the service provided by Cladwinds from start to finish. My new front door and a replacement window were fitted on 14.2.14 and I very pleased with both. Everyone I dealt with was cheerful and efficient and the work completed quickly and tidily on the fitting day.
We are highly delighted with our new front door and porch windows. The salesman was highly informative of suitable products and gave us different options, the Surveyor understood our concerns and worries but these were soon put out of our mind when he confirmed our choice was a good one. The fitter and his assistant arrived on the morning albeit after a slight detour to collect a special turning lock, which made them an hour late, but the workmanship was fantastic.
Thank you all for such a fabulous team effort and brilliant workmanship.
We would certainly recommend Cladwinds Ltd.
Work done 13.2.2014 Arrived exactly on time
2 Triple Glazed windows New front door and side panel. 6 small and 6 large replacement glass windows in conservatory.
At the moment looks very good
3 treble glazed windows fitted . clean tidy workmen very happy this is the third time I have used cladwinds always very happy
Door lock Fitted
Had to Email you to say how very pleased I am with your response to my request for a new door lock Your fitter Seb Darnell was very polite and efficient , he made sure yesterday 10th that we could get in and out with out any problem by just adjusting the keeps. Today he has fitted the new lock with great success and politeness
Yes As always Toby was on time
Very Professional workman
A pleasure to have work done by you
We had triple glazing installed. Everyone we dealt with were extremely knowledgeable and friendly. All appointment s were made at convenient times and Cladwins were always punctual. The work was carried out within 3 weeks of the order and the house was left tidy
We had a conservatory built by Cladwinds in the summer of 2013.We chose to go with Cladwinds as they are a local company and came highly recommended however a few things did not go to plan hence the rating of average.The salesperson was excellent and gave us good suggestions.The workers-builders,glass fitters and electrician were first class however the start of the job was delayed and the correct colour of bricks were not available.Laying the floor tiles was an extra cost and the company would not put skirting in to finish off the look of the room.Despite these minor inconveniences we are delighted with our "garden room" which is 4metres by 3.5 and fortunately the neighbours around us like it too.
I had replacement windows and french door, also had Solar Power system installed on roof
On both jobs, their workmanship was excellent, craftsmen were polite, helpful and friendly.
both jobs were done latter part of 2011
I would recommend this company to my friends
From the initial planning design down to the completion it has been a five star worthy project throughout.. The conservatory was constructed in May 2013, without a hitch and exceeded our expectations quality wise and time wise. We would have no hesitation in recommending Cladwins to anyone for a good product, a good build and an excellent service.
new windows and front door
workmanship 1st class
job took two days and they were punctual on both days and also very helpful
work was done in december 2011
The conservatory we had this year was the best thing we've ever done the workmanship from start to finish excellent I would recommend Cladwinds to anyone,
Thank You to all.
NEW ROOF TO CONSERVATORY,BACK DOOR AND 3 NEW WINDOWS.
WORKMANSHIP VERY GOOD.
VERY PUNCTUAL AND COURTEOUS.
WITHIN THE LAST 2 MONTHS
HAVING NEW FRONT DOOR FITTED THIS MONTH.
Longer wait than anticipated but once started the job was quickly and efficiently completed.
Project consisted of 8 replacement windows and a new front door. The job was carried out over a two day period and was completed on time with the minimum of disruption in September 2012.
Is it a good product and how is the workmanship? The product is superior and the workmanship is excellent.
You need replacement windows/doors?. Don't go anywhere but Cladwinds, I thoroughly recommend them.
replacement of front of house windows, also front door glass panels.
No complaints with the fitter and his workmanship at all. First class. You have not got 5 stars for the following reasons. The cat flap tunnel section was supposed to trimmed to fit. It was not and my attempt at trimming it is not very good. I have a spare and if you can trim that to fit using your superior jigs and saw I will give you 5 stars. The other minor point is in regard to the letter box inner flap. The spring is too powerful for a letter to be pushed through and I have removed it.
Excellent service from start to finish.
I would recommend them to anyone.
We had a replacement back door fitted.
The work was carried out in a very professional manner by a gentleman who obviously knew exactly what he was doing.
All very tidy and no mess!
We had replacement front door and the majority of our windows. The standard of workmanship was very good and the quality of the doors and windows also very good. The work was done quickly and the workmen very polite ane pleasant to deal with. We would be happy to recommend Cladwinds
Replaced front windows top and bottom.
I requested the new windows to be as near as possible to the old , original sash windows.
The product and workmanship was excellant and I have received a number of complimentary comments from neighbours. The house is much warmer now.
Yes on both acccounts.
5/6th August 2013
4/windows/door. workmanship, exellent could not have been better ,on time and well mannered. work was done in October 2013 .
very pleased with the outcome
very good first class
3 triple glazed windows to front of house
Very good, very pleased, with project and workmen thank you.
Workmanship was very good and they were on time.
Most of the work was done in our absence.
It is not quite finished yet.
I would have marked excellent but for the lack of information on work schedule. There were times I did not know what was happening next or when.
An excellent team of workers, very conscientious.
Have even recommended them to our neighbour, and will do so again.
excellent service carried out with professionalism from estimator to fitters
clean and tidy , and completed on time
Conservatory. Work has not yet started but initial contact and surveyor excellent
Every member of staff I dealt with was friendly and efficient. Good communication and kept to appointment times.
Work was carried out quickly and tidily, fitter even asked to borrow vacuum to clean up afterwards.
Very pleased with finished product.
We had all new Window the workmanship was excellent and the fitters were very good the came on time and worked very hard and the work was done on the days we requested with no problems.
replacement conservatory roof ,replacement windows 2 , patio door
courteous and punctual,
garage conversion into bedroom
excellent workmanship, superb finish
punctual and courteous workmen
work completed on time
i would recommend them without hesitation, and have done to the neighbours who were also very impressed.
f.a.o. Phil Brown
I just wanted to say "thank you" for the excellent service that we received from Cladwins, when we asked for a replacement locking window handle.
Your engineer (Seb) was very professional, quick and very helpful.
Not only were we able to have an exact replacement locking handle for our 4-year old windows, but the engineer was able to extend the service from Cladwins to adjust our patio doors (also from Cladwins), so that they closed beautifully again, and the engineer was also able to instruct us (newcomers) how to use the special mechanism in the upstairs windows to allow cleaning of the outsides, from inside.
Well done Seb, and well done Cladwins.
Seb said he would send us a couple of extra window keys, as we don't seem to have more than one (from the previous owners).
As a result of our good experience, we have now ordered replacement soffits, fascias and guttering ~ and hope to order more windows and doors soon.
Your representative came today and repaired the problem I had with closing the back door. He was punctual and courteous and explained that what we need to do regarding another problem we have above the door.
Very pleased with workmanship and the product.
Works done in good time, exactly as stated. we had nothing to complain about, and the fitter just did his job in a very courteous manner
The work done January 2013
We are very pleased with all the work done and the way the men worked
Thank you very much Cheque enclosed
I would like to thank you and all your staff for the wonderful job you have made of our Conservatory. I know the job has been a pain in the neck sometimes but all you fitters have been great workers and helpful to me , I will have no problem in recommending you to any people that need a conservatory.
If you wish any customers to see your standard of work they can come to our house anytime . etc
A quick email to send our thanks and let you know how delighted we are with our new windows and doors. Toby did a great job installing them , even coming to Ron,s aid when he locked himself out while I was away in Norfolk!
Our new bathroom and en-suite shower room are now operational (we had visitors the weekend so they have been put to good use) thanks to Alex.
We would like to send you and your family our best wishes for a very happy Christmas and a happy ,healthy and successful new year
Jean and Ron Webb
Fitted December 2011
Front and back doors were ordered and fitted
Good workmanship and clean and tidy job
Yes they were punctual and courteous
The work was done in february 2013
I am writing to you to express both Vivienne's and my delight over our recently erected Conservatory, it has exceeded all our expectations. I must congratulate you on the excellent service provided by you and your staff. Peter Pascan from the outset displayed his professionalism in preparing some splendid drawings and an easy to follow quotation. This 'Made to Measure' service swayed us into choosing Cladwinds. Your assistance in completing the Planning Application, John the builder in providing the base, the staff in the factory who produced some splendid units and last but not least the fitters, who's high standard of workmanship has been noted by most of the neighbourhood. It is important to give credit where credit's due and in this case it certainly is. I would be delighted to recommend your company to anyone.
I would like to comment on the good work that your fitting team provided in the erection of our conservatory that was recently supplied to us by your company. Nothing was too much trouble for your team and 'only perfection will do' were their watch words. Now the conservatory has been cleaned up and is beautiful and it matches in with the house very well
I am writing to thank you and to congratulate your team on the quality of service which we received during the recent installation of our double glazing. We were pleasantly surprised to find that such was the care and attention of your staff that there was no sign of any damage to the wall or even tear to the wallpaper when the old window was removed. Nor was there any sign of the inevitable mess associated with visits of trade people. I would not hesitate to recommend you to others trying to choose between the vast numbers of double-glazing firms competing for business. The service which we experienced at all stages, from sales demonstration to completion, will, I am sure, guarantee that the customer experience of those ordering via your firm is a pleasant one rather than the nightmare we sometimes read about elsewhere.