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Cliffside Windows Ltd

3.7/5 Stars - 48 reviews

Sleaford Road Dunston Lincoln Lincolnshire
34 Positive Reviews
14 Negative Reviews
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About Cliffside Windows Ltd

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September 2024
It appears that the new owners of this company have the same attitude to custo.er service that the previous owners had. I reported a leaking window fitted by Cliffside 2 months ago. Its still leaking and nobody has even looked at it.

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July 2024
Terrible service. A glass roof this company installed a couple of years ago (with numerous errors and problems) has started to leak. Sent an email and we are just being ignored - steer well clear.

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September 2021
Apalling service, dreadful end-result and no-care attitude to complaints. The project was mis-managed from start to finish leaving us having to find a reputable company to make good. Not cheap either, particularly when you take into account the money you have to spend afterwards to rectify their errors that they deny are their responsibility. A shambles. 1STAR IS TOO MUCH

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August 2021
Apalling service, dreadful end-result and no-care attitude to complaints. The project was mis-managed from start to finish leaving us having to find a reputable company to make good. Not cheap either, particularly when you take into account the money you have to spend afterwards to rectify their errors that they deny are their responsibility. A shambles.

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April 2019
I installed Cliffside windows and doors on my bungalow 8 years ago and at that time I was very pleased with their service. However recently I noticed that my front door was fading and there were leaks around the glass panels. My son noticed this too so we called Cliffside to ask what could be done to remedy the problem. The initial telephone call felt like it wasn’t a problem that they felt needed to be resolved as we were told that probably the doors were facing the sun. That is true but most houses have doors or windows facing the sun and by the way both panels either side of the door are still like new with no problems. Cliffside asked us to send pictures via their website which we did but a week later we have not heard back from them. Yes the door is out of warranty but other companies we have spoken with say that the doors should easily last 20 years and we are not even halfway there yet. So we are just very disappointed with Cliifside’s lack of a response. We have pictures so everyone can see the problem. If anyone has advice as to what we can do, I would appreciate it.

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October 2015
I feel that I must offer a realistic review on this company, having recently dealt with them, as I wonder if they simply direct satisfied customers to this site. We felt that our time was wasted immensely and that we are lucky that we made the decision to go elsewhere. We were looking to change around 21 windows and 4 doors in total. Philip was very affable, but not very adept at explaining things or understanding our requirements. Indeed a follow up call just a week later showed that he was under the impression that we had decided against the very window type that we had specified that we must have. Of all the companies that quoted us, Philip was the only one who didn't measure up for fascias, pipe etc, despite us explaining that we wanted to replace them. He didn't look at the thickness of our patio doors, unlike the others and he didn't even notice the arch above a window that we'd requested be extended. He agreed to follow up by returned to do so, but then didn't turn up and didn't contact us. When I queried it, he got another department to email me saying that the person who does the fascias etc wasn't available for many weeks! Seemed very odd and unprofessional. I'd also initially spoken with Sally, who I believe it one of the owners and she promised to return my call asking about payment options. Despite 3 reminders, she never did and she is the owner! I'd go out of business if I treated potential customers like that. I email to express my concerns (including receiving a written quote that was about £5k more than the verbal quote) and didn't even get a response. Since then, two of our neighbours have mentioned problems that they had in using Cliffside. One of the problems was an incorrect sized item and the other was the company measuring up for them and then never providing a quote. We should have taken heed of the neglected looking site (old doors and windows on display and neglected plants outside), as well as Philip ignoring us when we walked in. It takes 10 seconds to say "I'll be with you just as soon as I've finished," when you're with another customer; just to acknowledge their presence. Worse service pre sale, so hardly likely to spend a lot of money with them.

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September 2014
Asked for a quote, made an appointment for them to come and have a look. Had the day off work expecting them to come at 9.00 and they didn't turn up. Took my business elsewhere.

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Fascias and Guttering. Replaced Fascia and Soffit around tiled roof, now we can see clearly into the street from inside the loft. Replaced Fascia and Soffit around a flat roof but failed to refit roofing felt which was torn during work. Now we have a leak that has found it's way inside and blown the plaster. We now have costly repairs to make to a bedroom and a flat roof. Yes they were punctual and courteous. The work was done in 2002, but we have been fighting all this time to try to get things sorted out, as at the time of signing contract we were told we had a 10 year guarantee, but when the problems arose they told us it was only 5 years and it had run out.

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i requested someone to contact me regarding a quotation for a front door,i did get a call back the next day re my enquiry clearly as i stated just a front door the person on the phone by his tone of voice was not really interested and stated he would call back in a couple of days that was about ten days ago !!! i understand that you cannot be running around the county for small orders however 10 days and not even the courtesy of a call back is pathetic.

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March 2014
no one bothered to contact me. obviously you have too much work and were not interested in smaller jobs despite your adverts in the echo

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Never got contacted after leaving my request. so you obviously didn't want our custom. Gone elsewhere.

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still waiting for a quote,for soffits guttering, it must be 3 months,so don't bother.

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March 2014
I requested a quote for a job, was contacted by your office but no one called to make an appointment. So what use was that? I rate Cliffside Windows with ZERO stars.

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December 2014
We recently replaced the windows in our bathroom and ensuite. In the past we have gone to the likes of Everest and Anglian Windows but on this occasion we thought that we would "shop local". Big mistake. The salesman from Cliffside was knowlegeable and we placed an order with him. From then on the service went downhill - the main problem being lack of communication where we the customer, had to chase them for information as to when they would be fitted. The guy who fitted them was very customer focused, however there were several faults with windows from day one. There was a scratch on one window that the fitter said would be replaced. We had ordered arched windows but the wrong style were delivered on site. Again the fitter said that he would order the correct ones. It was only after the fitter had left site that I noticed that neither of the windows had been fitted with trickle vents that I had previously requested. This took longer than expected to resolve with no communication from Cliffside. All in all not a very good customer experience.

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we did not give the job to them, The price was to high.

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February 2014
We were surprised that the fitters were paid 'by the window'. We thought they would be salaried Cliffside employees not workers employed by Cliffside - there is a big difference. The experience wasn't great to be honest - not the fitters fault as they were obviously doing as they were told. But the ethos was very clearly 'cut corners where you can'. We had to fight to get the edging done when we were under the impression it was included. When you pay a premium to a company like Cliffside you expect the best. Unfortunately Cliffside are not the company they once were - start putting customers first again like you used to!

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February 2014
Original request for maintenance attention to UVPC door to garage (rear) was taken, and a visit was diarised. The appointed time was missed and two attempts were made to enable a fitter to appear. Eventually a man turned up, and after apologising for the 'mix up' repaired the door inside 2/3 minutes. All is now satisfactory Sandy Lamb

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September 2021
Cliff side windows completed 2 jobs for me this month. There were a few questions about the original quote but these were quickly picked up by surveyors. The real positives were the fitting teams both were excellent and a pleasure to have around even if I had to buy a new jar of coffee after they finished!

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Conservatory fitting From the initial meeting and phone call to the company you got the feeling that you were going to be looked after properly, no false prices and then massive knock down, The salesman Phil explained everything to us nothing was a problem. All the staff from the very top proved to be excellent at what they did, advice was given at every stage which we were glad of as had never had a conservatory before and that is was fairly large at 6x3 M we did not want to mess it up. A site visit from John and Factory manager, Stuart to measure up and impart much valuable information and to fit the proposed structure to the bungalow as best they could. Now I am one to complain, a lot in fact, but there was absolutely nothing to complain about. The finished conservatory is brilliant, described by friend as palacial . "If you want the best fit Cliffside!" The builder came to put in foundations and dwarf wall on time as agreed, the fitters put in the glass parts on time as agreed

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March 2024
Recently had my facia,soffit and gutting replaced and cannot recommend Cliffside enough. Superb work by the men who did the work too.

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May 2023
We have been always extremely satisfied with Cliffside, starting with the friendly and helpful office staff , the surveyor and all the fitters involved in the three separate works we have had done. The after sales service is efficient and second to none. We would have no hesitation in recommending the company to others ( and have done so already to our neighbours)

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April 2023
What a delightful company! Can’t recommend them enough! Everyone was lovely from Jody who organised the job to Dave who did the fitting. So friendly but very polite and respectful. We needed an ornate door panel removing and a plain door panel with a cat flap fitting. I rang yesterday afternoon and by 10am everything was fitted. My mum had them do work last year and couldn’t praise them enough which is why we rang them. Thank you so much!
 

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January 2023
We had the facias, bargeboards, soffits and guttering of our 50 year old house replaced by Tom and Mark (both second generation roofers) who did an exceptionally neat and professional job. They tidied up at the end of each days work and were very respectful of our house and garden. It was a pleasure to have them working on our house. Because of extensions to the rear of the house, the garage, a shed and a greenhouse it was not easily accessible and we needed scaffolding all around the house which was a considerable expense but worth every penny as Mark and Tom could easily access what they needed to in safety and comfort. I would recommend Cliffside, Mark and Tom wholeheartedly.

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July 2022
My new windows were installed today and I couldn't be happier. They were installed by a great guy, Simon,. He was excellent in his work ethos and experience. The windows look brilliant. I highly recommend this Company and intend to use them again in the future
 

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June 2022
New fascia’s, soffits, guttering and refacing of Dorma window. Fabulous service from Suzanne, John, Tom and Mark. Tom and Mark worked tirelessly and tidied up every night before leaving. They even went that extra mile to try and avoid my newly laid lawn. Which was greatly appreciated. Great job well impressed. Would highly recommend with no doubts. Thanks Guys 😊

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March 2022
We have just had new windows and patio doors from Cliffside Windows Ltd. This Company we’re efficient from start to finish from initial enquiry, first measuring, survey and installation. The installer on the day was first class, was polite and friendly and very good at his job. He left no mess whatsoever and you wouldn’t have known he had been there. All old windows and doors were taken away, can’t recommend them highly enough. Thank you for a job well done.

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February 2022
We are delighted with the soffits, gutters, downpipes and cladding that was completed on our house last week. We needed them to do the job at this time to avoid nesting birds which they were happy to oblige and indeed encouraged The surveyor did a most efficient job. They arrived on time as planned. Tom amd Marco were fabulous. They worked so hard in the cold and did a fantastic job. We have received so many compliments already. Both installers work so very hard, cleaned up after themselves - most polite and helpful. It was a pleasure to have them working on our property. Would definatley recommend them. THANK YOU CLIFFSIDE.

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November 2021
Excellent standard of customer service both pre and post installation. The sash windows look fantastic , work perfectly and are totally in keeping with the period style of our property. Shaun, the surveyor, has been very helpful at all stages and we feel that his friendly and informative manner should be noted as this has added to our positive customer experience.

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September 2021
We have just had our remaining windows, doors, French windows, guttering and facials replaced, after having some windows replaced over 7 years. We have been very pleased with the results and the standard of work. All the fitters were first rate and a credit to any company.

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June 2020
Contacted Cliffside windows two weeks ago for a new back door, the whole job has been completed in a very professionally and timely manner. Very impressed with this company, excellent quality, very efficient nouthing was too much trouble. Would highly recommend this company.

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March 2020
We had a sliding patio door fitted in our house and were surprised by the extremely reasonable quote supplied by Cliffside (approximately £1500 versus over £11,000 for basically the same thing from Everest!). We were helped out in our decision making by having a wander round our showroom and they bent over backwards to install our door before our baby arrived. The quality of the door and the installation are both superb, and the door certainly looks like it cost us more than twice as much. I would not hesitate to recommend Cliffside to absolutely anyone.

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January 2020
A great local company who fitted all the house windows in 2004 to a high standard so we used them again for our conservatory in 2010. Recently used them for repair and minor maintenance issues, first class after sales service with friendly efficient tradesmen and approachable office staff. They also appreciate customer loyalty. Thank you Jodie, Mal and Bob. Highly recommended.

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July 2019
Just had windows and doors replaced at our property. Their quality windows and doors deserve quality window fitters and you get both at Cliffside. I have no hesitation in recommending Cliffside Windows Ltd. Competitively priced too.

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March 2019
I had all my windows, doors, fascias and soffits in my bungalow replaced last year by Cliffside windows. From start to finish the company ensured all the work was completed to an excellent standard. using quality materials. It made such a huge difference to the look of my property that when I’m in my front garden, people who go by the house go out off their way to tell me how good the house looks. Cliffside responded immediately when a couple of minor things needed doing as they take pride in maintaining their good reputation and ensuring the customer remains happy. If you want a first class job and peace of mind, then I highly recommend this company.

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November 2018
It must be two years or so now since Cliffside replaced our fascias and guttering. Prior to that they'd fitted a new window and two doors for us. All of the work was done to a very high standard and everyone from the company was professional, courteous , helpful and friendly. John was our main contact and did an excellent job. If we need any further work in the future we will not even think about talking to another company - we will go straight to Cliffside.

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August 2017
From initial contact through to fitting, they were very friendly, helpful and knowledgeable. There was no fuss, salesman Phil came and measured windows, gave us a very brief overview of the windows and how they work, then sent us a quote. They did not hard sell, there was no pressure, and the price was sensible. Furthermore, we felt well looked after because we wanted leaded/coloured glass top windows to match some original windows that were being retained, so we got a bespoke design. Fitting was also hassle-free, with no mess to speak of. Also a local company, which benefits the local economy.

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When we lived near Lincoln we had extensive work carried out by Cliffside. The first class service and products we had then, encouraged us to ask them for another quote on our new house, considerably further away than the old one. Initially we only needed a new back door and one window, and part of the deal was bump locks for the new back door and existing front door. The door and window were fitted to the high standard we expected from this company, alas, the bump locks did not arrive however, within a week or so new bump locks had been delivered and fitted. I have nothing but high praise for this company and their workforce. Thank you Cliffside.

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Had 2 new windows fitted to compliment the rest of the house which is now fully double glazed. Excellent workmanship from very friendly and helpful staff leaving everything pristine..Many thanks to everyone for the way my order was carried through from start to finish. Would certainly highly recommend to anyone looking to have work done. Many thanks.

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Excellent windows had the front last year and rears this year. No pressure sales very competitively priced and fitted in really quick time. We visited the show room and was taken round the factory to see larger samples of opaque glazing. All very helpful and patient and at no point was there any pressure to sign for the sale. Highly recommend!!!

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2 new windows fitted at front of property workmanship is excellent after fitting everything was cleared up and apart from two new windows didnt know they had been arrived on time started work immediately and didnt stop until finished work was done on 8th august and was considerably cheaper than anglian windows quote highly recommended

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March 2015
8 new windows and replacement guttering/fascias/downpipes. I thoroughly recommend this company. From initial contact for a quotation to the salesman calling (with absolutely no pushiness!) to the surveyor and installers - they are a brilliant team. Everything fitted to my complete satisfaction in under a week at the end of July 2014. They were always punctual and very courteous, always leaving the work area tidy after finishing for the day.

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New Conservatory. First Class workmanship. The finished product looks very good indeed. Extra advice was required regarding roof which delayed the project but the end result was worth it. Fitters were punctual and friendly. Work finished July 2014. No problems so far.

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February 2015
Everything went smoothly from ordering , measuring, surveying and fitting. It was done in reasonable time and so far it is looking fine.

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Cliffside have fitted 18 windows, installed a large porch, a composite back door and french doors at my house. I have found them to be courteous at all times, the standard of workmanship is excellent, any snagging problems have been quickly put right and I would have absolutely no hesitation in recommending them.

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November 2014
House and Garage - facia and guttering, down pipes plus one window Delighted with the high standard of workmanship, care taken of property and kept up to date with work and why what was being done Time keeping could not have been better, a joy to have such courteous workmen who obviously enjoyed their work best I have experienced 31st March - 7th April

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September 2014
Fitting of new composite front and back doors. Workmanship was excellent. Fitter was punctual and very courteous. Work was completed 23/1/14

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3 replacement windows excellent workmanship arrived on time and very courteous work done on 29/07/12

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Five new windows, the answer to all the questions is excellent. So much that I have requested the same workmen when they come to fit a new door later this year.

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The above reviews are the opinions of the individuals submitting them and not necessarily a true reflection of the performance of this business. We therefore disclaim all liability and responsibility arising from any reliance placed on them.

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