I am writing to thank you and to congratulate your team on the quality of service which we received during the recent installation of our double glazing. We were pleasantly surprised to find that such was the care and attention of your staff that there was no sign of any damage to the wall or even tear to the wallpaper when the old window was removed. Nor was there any sign of the inevitable mess associated with visits of trade people. I would not hesitate to recommend you to others trying to choose between the vast numbers of double-glazing firms competing for business. The service which we experienced at all stages, from sales demonstration to completion, will, I am sure, guarantee that the customer experience of those ordering via your firm is a pleasant one rather than the nightmare we sometimes read about elsewhere.