Our house was broken into, demolishing our 2 new hardwood doors to the interiors, 5 star stated 7 to 10 days to survey & replace with their highest security type of door, as our home was open & very insecure....5 star gave us the urgency we hoped for, & surveyed the same day of our visit, how quick is that?? & 8 to 10 days to make and fit both, even with a bank holiday in between..They arrived spot on time, fitted, trimmed, cleaned and left, leaving us a pair of well fitted, smart & very secure pair of doors, Now we can sleep a little easier at night, thanks to 5 Star's fast reaction to our problem.....Well Done 5 Star, top marks from us .. Now to sort the Burglar Alarm. Yes, 5 Star are a good team,selling quality goods,I DO RECOMMEND them.
Great service, great product, lovely staff - used twice now and would recommend
We are very happy with our conservatory, our experience with 5 Star was excellent, the visit to their showroom sealed our requirements and we are not disappointed.
Love the products. Excellent service and fitters.
Installation was done on time and everything explained. Overall a very good experience all round.
From start to finish, the overall experience has been great. Never pushed to by anything and fitter - Neil was very friendly, chatty and got the work done to a good standard
So pleased, all our remaining windows are being replaced at the end of May.
This was my 2nd project with 5 star. Overall an excellent service. My only gripe would be that there needs to be greater clarity within the sales process around some of the finer details agreed following the initial quote eg whether outside lights, external slabs around conservatory are included within the overall quote. But oval a great job. Thanks
Great service and product, Louis is a great bloke who will do everything he can to help you.
Thank you five-star
We needed our conservatory in a hurry as our family was coming from abroad and we had just moved house. We had other quotes but none could do what we wanted for the date we wanted it. We were a bit concerned at this and wondered what the job would be like. The builders were amazing and worked extremely hard and finished what they had to do in good time despite some rain to hamper them. The conservatory was put up very efficiently and within a day we could see the difference. The conservatory was finished a couple of days later to a very high standard and we were very pleased. The electrician and plasterer were people that 5* brought in and they did a superb job. I really did like the idea that they sorted everything and we had nothing to worry about. I would recommend them and use them again for any windows and doors that we need in the future. And yes the whole family 17 of us were sat down to Christmas Dinner in our new conservatory. Well done 5*. Two months on we are so pleased with it and use it as much as we can.
Conservatory / Orangery - Very pleased with finished product. Would recommend them.
A good service and excellent product. (Email address as conservatory outlet review).
6mx4m Conservatory built in Sept'10. A mixed experience with the company, started off well with the salesman (Ross) but communication during the build was less good with no one overseeing the project. The build was very quick and the brickwork completed by their master builder Mark at the time was excellent. We needed a box gutter fitted and the company dealt with this competently. Following the build, there were some teething problems initially with the French door handles and mould appeared in the two outer corners within a few weeks. Their after care person (Gavin) came out to fix this. Handles were tightened and more PVC strips were used to cover mould. However, the strips along the window sill look amateurish as the sealant was put on roughly.
Overall, despite the issues mentioned, we have enjoyed the conservatory and use it all year round. It is also quite good at retaining heat.
The whole package 100% - Communication,,Organisation, Service, Quality and Professionalism - Very good.
Project : Windows & Doors - Very pleased with installation.
The difference in quality options was discussed which gave me a better understanding of companies that offer widely different costs. I went for the higher quality which I am very pleased with.Excellent quality installation would not hesitate to use again or recommend.
Excellent quality installation would not hesitate to use again or recommend.
Windows & Doors - Excellent product and service. I would recommend 5 Star!
Initial Contact (100%)
Interpretation Of Requirements (100%)
Presentation Of Design (100%)
Lead Time (100%)
Other Tradesman (100%)
Overall Score 100%
Excellent job. Managed to replace windows without disturbing tiles in bathroom and toilet.
A pleasure to do business with.A pleasure to do business with.
We have all our windows replaced with Five star the front first which was great,fitters were ace a good job done,then we had the back windows replaced and a patio door not pleased with the work done told five star how we felt no one from the management came to see the problem they sent another fitter to put the problem right which is still not good they just don't care that we are not happy,we would not have them again,Windows are good quality thats all we can say.
Poor communications throughout. Conservatory good. Plastering poor -we had to finish it off and tidy it up ourselves. Dissappointed.
Just had our 90 year old, 4-bedroomed house completely double glazed by 5* Windows and Conservatories. The quality of the product is superb and the installation was faultless. We believe communication /customer care will be of a similar standard in future and would definitely recommend them.
This is a presales review as five star have never actually managed to get a quote to us. We had Ross come out to us on a Friday night in December and had a very professional discussion. He took all the measurements and promised to come back to us with the quote. We didn't hear anything for a fortnight so popped down to the showroom which is very impressive and asked what was happening. We were promised the quote soon and the manager even said 'oh yes, I've seen him working on it'. I have emailed them again and still heard nothing. The quality of their products looks good but they don't seem to want the business. Very disappointed.
We have the right not to quote should we be unhappy to proceed - this customer is well aware that we were not happy to carryout this work for health and safety reasons.
Excellent service. Darren the Installations Manager is extremely helpful and very trusting. We are really pleased with our new Palladio door. Alan gave us a few options with the space we were looking at, so we didn't feel we only had one choice of solution. Everything is documented on your invoice and all the workmen have done a excellent job.
I would definitly recommend 5 Star and hope to call them back in the future to change some of my windows that are not as good as the triple glazing they are offering !
I needed a new back door in a hurry. Five star were extremely helpful. They understood and accommodated my disability issues. Their service was prompt and courteous and I will have no hesitation in giving them my future double-glazing business. The new door was fitted on 17th October 2013. Excellent job.
Replacement doors and windows and guttering at my sons house in Worcester
Work started well, but the back door has not been ordered to our specification. The window is wrong and the suppliers have offered no solution. We were supposed to have ABS suited locks but after 2 attempts to deliver these afterwards we are still waiting. There was supposed to be anti bump hinges but these do not look like the ones demonstrated.
Fitters were excellent.
Disappointing after sales
Supplied and fitted a patio double glazed unit.
It is a full 5 Star job for us!
Having been looking for sometime I can now say we looked everywhere for windows and doors... when frankly you don't need to look any further than 5 Star of Kidderminster.
Family run, one of the family came, gave a quote, came-back, gave another quote, we thought about it and then decided to say yes and they re-visited to take the order.
The things we looked for:
As we are opening an Energy Conservation Centre the windows had to be the best, we got 3 huge A rated, argon filled windows, 20 double glazed roof-lights, a door and 6 trendy green windows.
No pressure, allowed me to get other quotes, no nuisance follow up calls which was a breath of fresh air compared to a deluge of follow up calls.
Luckily for my neighbour used 5 Star, the next door but one neighbour had 5 Star in the new house, we knew the 5 Star people's reputation and glowing reviews.
Being able to deal with a top person in the company helps as we could ask for a cheaper deal and as a family owned & operated business we didn't have to watch a double glazing sales person making those mysterious staged calls to the boss and have us sitting through (yawn) another buy today or never get the price again offer
All my doors and windows were fitted 8 yrs ago and all are fine. I sent for a fitter to adjust my front and back doors (draught), Gavin arrived on time and within 15 minutes had all faults fixed. Should not happen again as this is the first time we have called them out since first fitted. He said that all doors drop slightly after a few years. Thanks Gavin job well done! Regards Pete.
Hi 5 Star Windows & Conservatories. Thanks for doing such a good job of our conservatory, looks great. The fitters and builders have done an excellent job. Please pass this on to them. The plasters have now finished, they also did an excellent job.
Everyone I met from 5 Star has been polite, efficient and professional and the new windows are lovely and make the house look so much better. The guys who removed the old windows had a difficult time, as they were very heavy and fitted in tightly. Thank you very much to everyone. I will certainly recommend 5 Star to anyone who is looking to fit replacement doors or windows.
Just wanted to let you know that Nicky & I are pleased with the results and the fit & finish appears very professional. I would also like to add that both the guys were very easy going & good to have around.
The whole process was carried out in the time promised, with every stage of the job, from building foundations and brickwork, conservatory construction, plastering, electrics and plumbing being carried out in a very professional manner. The quality of the structure and the polite and efficient way in which your staff carried out the work means that we would not hesitate to recommend 5 Star to anyone thinking about having a conservatory built. Overall a very professional experience.
We wish to say how pleased we are with the Conservatory, it most certainly enhances the property and we would wholeheartedly recommend your product. We must add how impressed we were with the two “lads” who laid the base and the two who put up the conservatory, both parties were friendly, polite and courteous and it will be appreciated if you could pass on our comments to them. Once again thank you for your professionalism.