5 Star Windows & Conservatories

Cant say more than it really was 5stars, nice easy communication and they fitted 2 windows in 1 day. Was also a decent price. Would happily recommend and use again. Thanks very much.

No rating as work is faulty and we cannot get it rectified. 5star sent an engineer to check the install and he said it is poorly fitted, is not square and needs to be re done. Here we are months and months later, numerous "no shows" from 5 star and drafts blowing in and door will not shut properly. Oh and scratches on the glass.

I am not usually someone to leave a descriptive review but If I receive good service I will usually complete a feedback questionnaire acknowledging this and if I receive bad service I will ignore and move on. However, having had such a bad experience recently, I have taken the time to write this to advise anyone that they need to think very carefully before ordering anything from 5 Star Windows/Construction and avoid if at all possible. I was a little apprehensive about ordering new windows when we moved into our new house because the double glazing market is renowned for “cowboy” operators and unfortunately we stumbled across the company that proves this label valid! We obtained a number of quotes for new windows for the front of our recently moved into house, which is situated on a main road, and were convinced by the 5-Star salesmen that their acoustic windows were the right solution as to quote him “you simply will not achieve the same sound proofing with triple glazing as this was created for enhanced thermal performance and not sound deadening. It is universally acknowledged within the industry that double – glazing with acoustic glass is the best way to go to achieve sound proofing results”. You would think that having made this statement that 5-Star would be pretty keen to ensure that the windows they supplied did provide some sound benefit when installed but this is in fact not the case! After enduring a supply process which lasted almost a year to replace two main front windows involving glass panes not turning up, panes being completely scratched, the wrong specification panes, frames covered in scratches, damage to the rendering of the house (which was not repaired), we had had enough! The windows 5-star supplied, did not provide any better sound protection than the other windows within the property which had been in place for over 25 years! Did 5-Star care? No! They would did not even come out to the property to properly test what sound protection the windows offered. They simply relied upon the fact that they had an invoice from their subcontract glass supplier which labelled the glass as acoustic. It did not matter whether it worked or not! Naively, and it is one of the reasons or me writing this review in the hope that it protects others, we thought that we could take this to arbitration and any sane person would agree that if you buy windows sold as “acoustic windows” then they should provide a sound benefit. Surely an arbitrator would recognise this and order 5-Star to supply something which does provide a sound benefit. Unfortunately the arbitrator opted out of holding 5-Star to account for product quality and instead made a decision that 5-star had contracted to supply a window called an “acoustic” window and the paperwork showed that they had. The performance quality of the window did not matter! Therefore the moral of the story for anyone reading this review is – Don’t bother using 5-Star as whatever they tell you a product might do is irrelevant because once they have supplied something they couldn’t care less how it performs! We have had to learn the hard way, hopefully reading this review you won’t have to!

Everything about this company, apart from the sales team is AWFUL. Work started on my conservatory in Nov 2020 and I'm still living in a building site. The edge of my garage roof was removed in November 2020 along with the fascia and guttering allowing water to pour into the garage for months. The roof was eventually redone after 3 months (it now looks like a swimming pool when it rains), but guttering and fascia were not put back up for 6 months in total. Water damaged my electrics and property in the garage. Base built to a very poor standard. Sent out surveyor to measure up for conservatory who clearly didn't know what he was doing. Sent out another surveyor who measured up and pointed out that it was not possible to even build what they were planning and redid drawings. Base re built again very poorly, uneven floors, uneven wall and awful pointing, even 5 star's own report confirms it's poorly built, but have done nothing about it. I paid to have drains installed they have been installed 1 cm higher than the lowest point and not sealed in properly so water leeches into the garage and the floor doesn't drain. Phone call in April saying conservatory had been manufactured incorrectly and would need to be rebuilt. First phase of conservatory built late May 2021, it looks like Faulty Towers! Fascia boards now look like a patchwork quilt with holes large enough to alow vermin into the roof space. Round gutters mixed with square gutters. Unlevel panel, it's so bad the window is already not opening and closing properly. Trims not long enough to fill the gaps. The door that was installed has been set on a piece of soft wood. Not had complete paths and driveway since November 2020 despite having mobility problems. What block paving they have relaid has not been done level or with the correct pattern. They do not reply to phone calls, emails or try to resolve any of the bad workmanship. While in hospital recovering from an accident they even threatened to take me to court as I had not made the second payment, when they had left me with water flooding my garage, no gutters, no fascia boards, paths and a base that was not fit for purpose. Please steer clear of the company save yourself a lot of money, hassle and get the professionals in. Still no response to problems, but will be back to finish building on 18th August 2021!

to 5 STAR WINDOWS TEAM This weekend we had the final fitting to complete our newly build porch. All staff that worked on the project were polite and professional, extremely hard . working, and nothing was to much trouble for them and would go that extra mile to makes things right. Quality of products is of a very high standard. The completed project has exceeded all of our expectations. THANK YOU ALL 5 STAR TEAM Regards A & E Shropshire

6x3m conservatory and new doors and a few other upgrades. Very tough tough time for customers and businesses with the virus but the world has to turn. Rob managed it and was always on hand to assist. Gavin & co were calm & straight to it making the foundations and Kayleigh in the office got more emails off me than she would have expected BUT dealt with all my needs and designs and I am fussy and make no apology for it as its my house! No one let me down, communications were solid... I have nothing to say as a negative. Lots of different people involved, not one was bad at their job. I am from a complaints/compliance background and I didnt encounter issues apart from a few delays which was covid restrictions so no one can change that.

Quick response when I made an inquiry about improving the warmth in winter and making it cooler in summer in our conservatory. The salesman told us what we needed and that we would not need any extra heating as we had hoped to remove the dividing doors between the sitting room and conservatory to make one large room. Attached to the quote there should have been some drawings but no drawings appeared despite asking for them. In the salesman’s quote he said please get in touch however small our query but at this point he seemed to disappear. There were several problems with communication - people turning up at 9am when we had arranged for them to call at 2pm . The wrong size glass for the doors, when I chased them they came out with the wrong size again obviously someone had not reordered. The fitters worked well and the manager that came out said we would need extra heating in that area. It was summer at this point and I was concerned as the heat was over 40c on some days. I spoke to a member of staff as I wondered if the glass was working properly and would the glass work in winter. When I thought there was a crack in the glass I was asked to send a photo - no-one at that point explained that it was just a mark on the glass as if it had broken it would have crazed. I was surprised to be rung up by a member of staff to be asked where the photo was that they had asked for, when I had sent it in some days before.There has been a leak where the glass roof joins the wall. This was promptly seen to. I do realise it is difficult during this time of Covid when staff may be working from home. There are some good members of staff who have apologised and tried to make things better. I have been given money towards an electric heater which has now made the conservatory warm even when outside is below freezing. I wonder how our electricity bills are going to go up. I still feel that I have been sold something not fit for purpose in the first place.

As soon as i saw the Chartwell green conservatory in the broacher i wanted it our old brown one had served us well and i thought the colour would blend well. Well its finally here and it is stunning.This really is a quality product . The fitters were meticulous as the weather was awful they worked methodically and every detail was taken care of how they managed this in two days is beyond me thankyou to Gavin and Neil. Keith sorted all of the electric's again doing a lovely job again attention to detail as a customer it means alot.i can be a little fussy. It has taken a little time to complete due to lock down and the delays caused with manufacturing and with this in mind i would like to say thankyou to Emma and Leanne for there efforts i now appreciate how difficult organising such a project must be in this uncertain time. Well it here we love it it's rained every day and no leaks

The work on our two replacement doors was disrupted by Covid 19, but as soon as they were able the firm contacted us again and today we have had the work done. The two fitters worked quickly and we are thrilled with the results. After the doors were finished the fitter went through care of the doors, cleaning etc and how to get extra keys. They left the house clean and tidy, taking away the old doors and all the bits and pieces. The doors are a real improvement to the look o& our property and are made to a high quality..

After being burgled in 2015, 5 star replaced our demolished new timber doors, for their high security doors and frames, very quickly, may i had, as we were very nervous and upset at our losses at, that time,...Since then safety to the home has been improved, with employing 5 Star to complete the lower floor timber frame windows recently for their more secure new windows, which has also improved on warmth therein,. We used 5 STAR before and they served us very well, this time we had the same courtesy, with a stronger, quality window, with their extra built in security, Very happy to recomend this company to anyone ..Well done 5 star, and thankyou.

Where to begin.... disaster after disaster. Our initial experience with the sales rep was really good (no surprise there). Very professional and we thought knowledgeable - but as we went further through the process we realize there was a lack of knowledge in some important areas. At this point we were glad we chose 5 star... I am not sure now the work is all finished though. A big issue this company has is no one take any responsibility or accountability for the lack of communication and planning and there is a real 'shrugged shoulders' attitude to their customers and any issues faced. I had emailed my review directly to the company but notice it hasn't appeared on their website - probably because it wasn't 4 or 5 star. I have outlined a rough timeline of events and our experience below; - The initial meetings with the sales rep were great and we found him really helpful – we had high hopes and felt very confident we had chosen the right company - Then had to chase the receipt for my deposit payment and the loan paperwork after I had been called by the Kidderminster office to say it had all gone through ok. When I did chase the loan paperwork I was told that 5 star would never actually see this, I was then called back to say the paperwork would be posted out to me??? - The meetings with the surveyor were ok and we found him initially accommodating too – however, the initial design drawings arrived later than we were advised and I had to amend them as the internal exposed brick wall had been omitted – despite discussing and agreeing this with the sales rep and the surveyor. The electric plug locations had been missed too – confirmed by the plans the builders had on arrival to start the work as the electrical fix section had question marks all over it. The plugs were fitted but we had to have a surface mounted plug as we didn't want to have a brick retrospectively removed - Build team have been fantastic, although some of the brickwork could be better – a real asset to the company. However, having had them booked for day 1 of the build on 08/05/18 I was called at 8.50am on 08/05/18 by the office to say they would not be attending until 09/05/18 – I had booked a day's leave for the initial meet and greet. I did eventually get 5 Star to reimburse me for lost income, which was good of them, although they did say it wasn't company policy.... wonder how they would have dealt with me not allowing them access to my house on the first build day and having wasted their builder time?? - My original guttering and downpipe was left disconnected for weeks allowing water to penetrate behind the brick work and original render on the property. I had to chase this continuously to be repaired and even when it was 3 further visits were required to rectify issues, including the wrong colour guttering clip being fitted - cream and the rest of the parts were white??? - The surveyor was due to attend to re-measure the frames once the base and walls had been fitted and he failed to attend twice - again I had to chase this... bit of a theme now.... - Turned out the original design the surveyor suggested was in no way fit for purpose - the frames would not be suitable and would we would be sent an amended design over – this never arrived as the office sent it to the wrong email address. I had to chase again. This part of the process was very stressful as all confidence and trust at this stage had been eroded. Why had they suggested something that was not suitable or structurally sound? - We were again the asked where we wanted the electric plugs located - despite confirming with the sales rep, surveyor and area manager who had visited us to discuss our 'journey' so far - I was then told the frames and windows had been ordered despite having the current issue of the original design not being fit for purpose - why would they order something now knowing it wasn't suitable. Another communication and planning issue. - Area Manager came to see me, this was after cancelling one visit on the day and then arriving several hour late - without the surveyor who was also supposed to attend . At this point the base and brickwork had been completed for nearly 3 weeks and we still didn't know what was happening with the frames and windows issue and the electric plug locations - although 5 star kept telling me they were on track?? - Throughout all stages of the build we were not given any idea of timescales or a programme of works - I eventually obtained this through chasing and visiting their Kidderminster office - Electrics were eventually profiled and electrician made 3 visits?? - Plaster was fitted whilst I had a temporary poly carb roof panel installed as not enough glass was ordered. To make things worse the temp solution hadn't been fitted correctly and would have allowed water penetration - it was a good job we had the really dry summer weather otherwise the plaster and electrics would have been knackered - Frames and all window glass were eventually fitted but very poorly, I had the engineers cut my aerial cable down without asking me (5 star did agree to cover the cost of a re-install after I asked them), I had cigarette butts left in the conservatory and ended up having 4 different lots of engineers attend to fit, finish off, snag our conservatory. Again missed appointments and late arrivals throughout this process - We had to have some re-pointing which I guess is standard The main issues with this company is that different departments don't speak to each other and they definitely cant plan anything. This is all compounded by a general so what type of attitude. Throughout our journey I did meet the owner and a new area manager, they came to visit me, This did give some additional assurances but we still had further issues after this visit, the communication did get better so I hope that they have taken some learning from our build. I wouldn't recommend 5 star and wouldn't use them for any further work - which is a shame as it all started out so well. Our relatively small build took from 09/05/18 - 24/08/18 to totally finish, inc all snags and issues that should have been dealt with during the actual build and fitting. Not sure if this is an appropriate timescale, suspect not given we have many many delays and we were told 6-8 weeks by the sales rep

I am absolutely delighted with my windows and the guys who installed them, Ade and Richie worked exceptionally hard. The original frame from my old tired windows was not in line which meant they had to work twice as hard to sort it out. They made sure it was perfect before they left and even found the time to clean up after they’d finished. I can highly recommend them as they have done a brilliant job and my windows look stunning! Thank you Five Star windows you absolutely deserve 5 stars!!!

I have never enjoyed a conservatory with my home and with all the financila pressures in life I couldd never afford to have one built so now i'm retiered this was hiigh on the list of my priorities. It all started quite by chance when we were passing through Kidderminster when I called at 5 Star Conservatories. As soon as I could tell that I knew what they were doing' I soon gave them the order because as a Chartered Surveyoir I WAS CONFIDENT IN THEIR HIGH SPECIFICATION. today was the final day of cleaning and stagging - and I cannot understate my total satisfaction in the final result of this project which i'm confident will bring my wife and I all the pleasure not only in high summenr but more importantly in spring and autumn.

I am very happy with the finished product and all the people involved with the installation. I did have a time scale problem at the beginning, but as soon as the project was put in the hands of the project manager, Mark, everything went to plan, thanks Mark.

We had a whole house full of windows of this company about five years ago. About two years ago we ordered some patio doors which we are really pleased with. We have just ordered a rooflight for our lounge And they are going to take off the old roof we have on our orangery and put a new modern one with two roof lights in. Each time we have used five star we have found them to be professional and always eager to please.

I am a returning customer to 5star Windows Kidderminster. We have recently had installed all new Windows and doors from the R9 heritage range. My partner and I are utterly delighted it's transformed our home inside and out. I personally believe they are the best double glazing and conservatory provider around and would recommend to anyone. All staff polite and professional. Fitters are extremely hard working and nothing is to much trouble for them. A quality product provided at very competitive prices. Many thanks all at 5star

Five Star by name-Five Star for service We would just like to express our Thanks to your team for the excellent service we received from you all, from the initial contact to the end. All the installation was professionally done and the workmen were very polite, efficient and left my home clean and tidy. We are very pleased with our new windows and doors. We would not hesitate in recommending 5 Star to anyone….

We had all our windows replaced last year and a new front door in January this year.The company are very professional but friendly to deal with too.The fitters of our windows were so polite and friendly and did such a good job we requested them to fit our door as well.We would recommend the company and the fitters without hesitation.

5 Star have been really helpful, especially during the period when we were deciding which of two projects we were going to go ahead with. The company was really patient and didn't keep calling to check on our decision progress - really appreciated! We finally decided to replace the front and back doors and leave the replacement conservatory roof for another time. We are really happy with the new design front door and replacement back door and nothing was too much trouble for the fitters who were friendly, polite and tidy. Lovely job - thank you 5 Star.

Windows & Doors Very good, would recommend and use again.