Where to begin.... disaster after disaster. Our initial experience with the sales rep was really good (no surprise there). Very professional and we thought knowledgeable - but as we went further through the process we realize there was a lack of knowledge in some important areas. At this point we were glad we chose 5 star... I am not sure now the work is all finished though. A big issue this company has is no one take any responsibility or accountability for the lack of communication and planning and there is a real 'shrugged shoulders' attitude to their customers and any issues faced. I had emailed my review directly to the company but notice it hasn't appeared on their website - probably because it wasn't 4 or 5 star. I have outlined a rough timeline of events and our experience below; - The initial meetings with the sales rep were great and we found him really helpful – we had high hopes and felt very confident we had chosen the right company - Then had to chase the receipt for my deposit payment and the loan paperwork after I had been called by the Kidderminster office to say it had all gone through ok. When I did chase the loan paperwork I was told that 5 star would never actually see this, I was then called back to say the paperwork would be posted out to me??? - The meetings with the surveyor were ok and we found him initially accommodating too – however, the initial design drawings arrived later than we were advised and I had to amend them as the internal exposed brick wall had been omitted – despite discussing and agreeing this with the sales rep and the surveyor. The electric plug locations had been missed too – confirmed by the plans the builders had on arrival to start the work as the electrical fix section had question marks all over it. The plugs were fitted but we had to have a surface mounted plug as we didn't want to have a brick retrospectively removed - Build team have been fantastic, although some of the brickwork could be better – a real asset to the company. However, having had them booked for day 1 of the build on 08/05/18 I was called at 8.50am on 08/05/18 by the office to say they would not be attending until 09/05/18 – I had booked a day's leave for the initial meet and greet. I did eventually get 5 Star to reimburse me for lost income, which was good of them, although they did say it wasn't company policy.... wonder how they would have dealt with me not allowing them access to my house on the first build day and having wasted their builder time?? - My original guttering and downpipe was left disconnected for weeks allowing water to penetrate behind the brick work and original render on the property. I had to chase this continuously to be repaired and even when it was 3 further visits were required to rectify issues, including the wrong colour guttering clip being fitted - cream and the rest of the parts were white??? - The surveyor was due to attend to re-measure the frames once the base and walls had been fitted and he failed to attend twice - again I had to chase this... bit of a theme now.... - Turned out the original design the surveyor suggested was in no way fit for purpose - the frames would not be suitable and would we would be sent an amended design over – this never arrived as the office sent it to the wrong email address. I had to chase again. This part of the process was very stressful as all confidence and trust at this stage had been eroded. Why had they suggested something that was not suitable or structurally sound? - We were again the asked where we wanted the electric plugs located - despite confirming with the sales rep, surveyor and area manager who had visited us to discuss our 'journey' so far - I was then told the frames and windows had been ordered despite having the current issue of the original design not being fit for purpose - why would they order something now knowing it wasn't suitable. Another communication and planning issue. - Area Manager came to see me, this was after cancelling one visit on the day and then arriving several hour late - without the surveyor who was also supposed to attend . At this point the base and brickwork had been completed for nearly 3 weeks and we still didn't know what was happening with the frames and windows issue and the electric plug locations - although 5 star kept telling me they were on track?? - Throughout all stages of the build we were not given any idea of timescales or a programme of works - I eventually obtained this through chasing and visiting their Kidderminster office - Electrics were eventually profiled and electrician made 3 visits?? - Plaster was fitted whilst I had a temporary poly carb roof panel installed as not enough glass was ordered. To make things worse the temp solution hadn't been fitted correctly and would have allowed water penetration - it was a good job we had the really dry summer weather otherwise the plaster and electrics would have been knackered - Frames and all window glass were eventually fitted but very poorly, I had the engineers cut my aerial cable down without asking me (5 star did agree to cover the cost of a re-install after I asked them), I had cigarette butts left in the conservatory and ended up having 4 different lots of engineers attend to fit, finish off, snag our conservatory. Again missed appointments and late arrivals throughout this process - We had to have some re-pointing which I guess is standard The main issues with this company is that different departments don't speak to each other and they definitely cant plan anything. This is all compounded by a general so what type of attitude. Throughout our journey I did meet the owner and a new area manager, they came to visit me, This did give some additional assurances but we still had further issues after this visit, the communication did get better so I hope that they have taken some learning from our build. I wouldn't recommend 5 star and wouldn't use them for any further work - which is a shame as it all started out so well. Our relatively small build took from 09/05/18 - 24/08/18 to totally finish, inc all snags and issues that should have been dealt with during the actual build and fitting. Not sure if this is an appropriate timescale, suspect not given we have many many delays and we were told 6-8 weeks by the sales rep

I am absolutely delighted with my windows and the guys who installed them, Ade and Richie worked exceptionally hard. The original frame from my old tired windows was not in line which meant they had to work twice as hard to sort it out. They made sure it was perfect before they left and even found the time to clean up after they’d finished. I can highly recommend them as they have done a brilliant job and my windows look stunning! Thank you Five Star windows you absolutely deserve 5 stars!!!

I have never enjoyed a conservatory with my home and with all the financila pressures in life I couldd never afford to have one built so now i'm retiered this was hiigh on the list of my priorities. It all started quite by chance when we were passing through Kidderminster when I called at 5 Star Conservatories. As soon as I could tell that I knew what they were doing' I soon gave them the order because as a Chartered Surveyoir I WAS CONFIDENT IN THEIR HIGH SPECIFICATION. today was the final day of cleaning and stagging - and I cannot understate my total satisfaction in the final result of this project which i'm confident will bring my wife and I all the pleasure not only in high summenr but more importantly in spring and autumn.

I am very happy with the finished product and all the people involved with the installation. I did have a time scale problem at the beginning, but as soon as the project was put in the hands of the project manager, Mark, everything went to plan, thanks Mark.

We had a whole house full of windows of this company about five years ago. About two years ago we ordered some patio doors which we are really pleased with. We have just ordered a rooflight for our lounge And they are going to take off the old roof we have on our orangery and put a new modern one with two roof lights in. Each time we have used five star we have found them to be professional and always eager to please.

I am a returning customer to 5star Windows Kidderminster. We have recently had installed all new Windows and doors from the R9 heritage range. My partner and I are utterly delighted it's transformed our home inside and out. I personally believe they are the best double glazing and conservatory provider around and would recommend to anyone. All staff polite and professional. Fitters are extremely hard working and nothing is to much trouble for them. A quality product provided at very competitive prices. Many thanks all at 5star

Five Star by name-Five Star for service We would just like to express our Thanks to your team for the excellent service we received from you all, from the initial contact to the end. All the installation was professionally done and the workmen were very polite, efficient and left my home clean and tidy. We are very pleased with our new windows and doors. We would not hesitate in recommending 5 Star to anyone….

We had all our windows replaced last year and a new front door in January this year.The company are very professional but friendly to deal with too.The fitters of our windows were so polite and friendly and did such a good job we requested them to fit our door as well.We would recommend the company and the fitters without hesitation.

5 Star have been really helpful, especially during the period when we were deciding which of two projects we were going to go ahead with. The company was really patient and didn't keep calling to check on our decision progress - really appreciated! We finally decided to replace the front and back doors and leave the replacement conservatory roof for another time. We are really happy with the new design front door and replacement back door and nothing was too much trouble for the fitters who were friendly, polite and tidy. Lovely job - thank you 5 Star.

Windows & Doors Very good, would recommend and use again.

All staff from the initial visit to the showroom, the sales staff, and fitters were friendly and professional. Workmen arrived on time, worked hard and left everything clean and tidy. We have no cause to call upon 5* again as everything is now replaced but shall certainly recommend to anyone else.

Alan was really great, really brought into him and five star. Very passionate about company and what they have to offer.Although not the cheapest quote, the people and the products made me choose five star. Had a few minor issues when fitting however they were dealt with quickly and professionally. Very happy with the service and products, happily recommending to friends and family! Will be back when I start the next project on my house!

I was pleased with the service from the salesman, to the people in the office who kept me informed and the fitting. The installer informed me straight away that a unit had cracked and that a replacement was already on order. He completed the installation and the replacement was installed within the week first thing in the morning with minimal inconvenience to me.

Had all doors, windows and patio doors replaced. Very pleased with the results would use again and recommend to a friend.

NEW PORCH - Excellent service start to finish job well done.

Would never go elsewhere! We have had a number of installations by 5 Star , both at our own house and others which we let to tenants and the whole process is actually 6 star ! Why deal with over - marketed national firms whose work leaves much to be desired?

Windows & Doors, quality fitter and job fair price

Extremely please with our new windows - would recommend yes.

Great service, great product, lovely staff - used twice now and would recommend

Our house was broken into, demolishing our 2 new hardwood doors to the interiors, 5 star stated 7 to 10 days to survey & replace with their highest security type of door, as our home was open & very insecure....5 star gave us the urgency we hoped for, & surveyed the same day of our visit, how quick is that?? & 8 to 10 days to make and fit both, even with a bank holiday in between..They arrived spot on time, fitted, trimmed, cleaned and left, leaving us a pair of well fitted, smart & very secure pair of doors, Now we can sleep a little easier at night, thanks to 5 Star's fast reaction to our problem.....Well Done 5 Star, top marks from us .. Now to sort the Burglar Alarm. Yes, 5 Star are a good team,selling quality goods,I DO RECOMMEND them.