Wonderful service from start to finish, we are very happy.
I would recommend this company to others.
The 3 lads that did the installation were a credit to their company and we would highly recommend them for their workmanship, courtesy and friendliness
We are pleased with the finished product. Tony, Bradley and Lucas all did their job well.
Friendly and efficient customer service, good pricing for products received.
Good experience. Windows look great. Would recommend to a friend
The fitters were very polite, courteous, friendly and professional. I would definitely recommend Frames and Conservatories Direct.
Great crew, house looks so much nicer.
Very happy with the work completed. Team very efficient and polite and also the office staff.
The installation team were courteous, polite, and very helpful in putting back furniture
The whole team were very professional, courteous and respectful. We could not have asked for more. Our Team Mark the Bricklayer, Tony the installer and Lukas the plasterer - all lovely guys, oh and Liam the Electrician.
The installers were friendly,courteous and helpful at all times and we are very pleased with the conservatory which was completed to a very high standard.
Quality profesional workmanship
The installers were friendly courteous and efficient at all times, and carried out the work to a very high standard.
Good experience - now having French doors fitted
We were happy with the service from start to finish
We had already had double glazing fitted by this company a few years ago and had no hesitation in returning to them for the new front door.
The installation was completed very quickly and efficiently. I am very satisfied with the windows.
From the initial contact to final installation the service could not be faulted I would recommend to anyone.
Great Company, products and service
Everyone from Frames and Conservatories Direct Ltd is very good to deal with.
Excellent service & installation very professional carried out. Good customer service as well.
The communication between the different services was brilliant and that is what enabled the whole process to work smoothly and quickly. Good project management by surveyor.
COMMUNICATION IN THE OFFICE WAS UNSATISFACTORY, AND WE WERE LEFT FOR DAYS, IF NOT WEEKS, NOT KNOWING WHAT WAS HAPPENING AND IF ANYONE WAS COMING TO DO THE WORK. THIS HAS NOW BEEN RESOLVED.
Work carried out on time ,correct date, thoroughly and efficiently
Very pleased with the installation.
Excellent service, product and installation
very pleased with door and work done
Very efficient team who did the work on the coldest day of the year.
Attention to detail +++ Very friendly and courteous fitters.
First class from start to finish , great personnel both in the showroom, on site at home and in dealing with the office staff
The level of service and professionalism we got from Frames and Conservatories was great and everything was as promised.
Once again great service from the company thank you.
Very pleased with job done, would recomend them to anyone.
Everything went like clockwork and the fitters were polite and professional at all times. Nothing was to much trouble for them.
I AM PLEASED WITH THE PRODUCTS SUPPLIED & THE WORK WHICH WAS DONE. THE JOBS WERE CARRIED OUT AS PER QUOTE & ALL OF THE REPESENTATIVES & FITTERS HAVE BEEN PLEASURE TO HAVE IN MY HOME. THIS IS VERY IMPORTANT AS I AM A WOMAN WHO LIVES ALONE. I WOULD CERTAINLY RECOMMEND THIS COMPANY.
I was impressed by the courtesy,professionalism and consideration shown by the installers and James Fry from Frames
ALL INVOLVED WITH SALES TO INSTALLATION OF OUR WORK WAS COMPLETED WITH RESPECT TO OUR PROPERTY AND OURSELVES BOTH FITTERS WORKED IN A COURTEOUS AND HONEST MANNER AS WERE LEFT ON THERE OWN ONE DAY TO CARRY OUT WORK WHILE WE CONDUCTED OUR BUSNISS AWAY FROM THE HOUSE THANK YOU FRAMES CONSERVATORIES DIRECT LTD
Frames Conservatories Direct (FCD) installed new D.G. windows for us in April and December 2016. The whole process went very smoothly and speedily. I was particulary impressed with their sales representative Mark Tate, who is courteous and professional abd does not emply any of the usual methods to try to force you to buy. Purchasing DG is something I have avoided over the years for this very reason. All the other FCD employees I dealt with were also a pleasure to work with. I have no hesitation in recommending FCD to all.
all the fitters did an excellent job on our new conservatory all very polite, kept us informed & left everywhere clean & tidy. we are very please with our new conservatory and can now really enjoy using it
Very satisfied with both communication with the company and the quality of the work carried out.
We were very impressed by the professionalism of Glen, Scot and Simon
Very good company and sales staff
Have used company before & always excellent service/product - esspecially Mark Smith
The door was fitted on 14/10/2016 and the installers returned on the 21st October to fit the letterbox and door chain, thus completing the job to our satisfaction
alovely company people to deal with
Very pleasant and helpful fitters who left the house as they found it.
Extremely Professional, Polite, Conscientious & Tidy
There was a problem with there being a pipe in the middle of the installation area that was not picked up on survey. Caused a delay but was dealt with well by a great plumber. The radiator also proved a problem and was replaced. I appreciate that all was done with little fuss and no extra cost to me. Very happy with the result. Has transformed the room. Thank you.
Excellent, quick and efficient.
Work efficient & Polite Fitters sales not pushy
Excellent Service, Quality product, Highly recommend
The installers worked very hard all day, were very courteous. An excellent job.
It was a pleasure to deal with Frames Direct.
Mark Eden responded to emails quickly day or night and nothing was too much trouble.We found him very genuine, offering support where needed. The finished installation was to a high standard with attention to detail. Our home was respected by the fitters too.
We have used Frames an Conservatories twice before and always had a very positive experience, this was no exception
very happy with all the work done and hope to have new doors fitted next year
Contact with firm both by phone and mail has been very good.
There were snagging issues & this were dealt with efficiently & professionally by Frames Conservatories Direct Ltd.
All excellent from start to finish
They were extremely good and professional. Great Service.
new conservatory, installed with great efficiency by Scott and Ross, who called back after job completion to check on any remedial work. All the team were very courteous and tidy and each stage progressed smoothly without problems. Would recommend.
Very happy with all the work done!
From walking in to the show room to discuss a new kitchen window and the replacement of a sealed unit in the lounge it was a pleasure.Everyone was very helpful and answered all my questions and I never felt under any pressure.
The work was carried out on the day and time that had been agreed and the workmanship was first class.I shall not hesitate to use Frames Conservatories Direct again in the future .
Victorian with Box Gutter Company Showcase - August 2015
A White Victorian Conservatory built in Red Lodge, Suffolk using a box gutter and maximising the light available for the lounge
Top quality product and very good workmanship. The team of fitters went the extra mile to complete the job. Well done to all concerned
a very dedicated, professional team, punctual and polite
Can't fault the service from start to finish, from purchasing to fitting
Visit to measure and initial fitting were very good. Did have a problem with one window not shutting properly, but this has now been fixed.
We had all our windows, soffit boards and gutters replaced nearly five yesrs ago and have been very impressed with the service and workmanship. We discovered a minor leak from our bathroom window this morning due to the heavy rain and driving wind. Called Jenny in the office, she was very efficient and helpful. Rang us back and John came out this afternoon and re-sealed the window and cured the leak. In this day and age it is re-asurring to get excellent and efficient service from a local company. Thank you!
I have been looked after so very well by Frames Conservatories - an excellent company. PS guttering hedgehogs fixed - very satisfactory
Three new doors.
Excellent in every respect
The workman who carried out the work were very courteous and tidied up aft they had completed the job.
NEW BACK DOOR
YES 7 VERY COURTEOUS
Fantastic! Yep, that’s how we’d sum up the work your guys have done on our home over the last couple of weeks.
So why do we think they were fantastic:
•Quality - the new Fascias & Soffits look really good and to a very high finish
•No mess – the guys cleared up every day almost without trace of them being on site (and I saw some of the mess from pulling down many years of old timber made)
•Without fuss – the whole job from start to finish was extremely painless
•Fast & friendly – everyone we dealt with at FCD was a pleasure to deal with
•Wow – the cladding you suggested on the upstair dormers has made them look brilliant
Please pass on our thanks to the whole team involved and without doubt we’ll have no hesitation recommending Frames Conservatories Direct to our friends & family.
Very Best Wishes
From the initial consultation, through to the fitting and after care, Frames Conservatories Direct and yourself in particular have provided an open, friendly and professional service.
You have been very transparent with your pricing, there was no hidden charges and are competitively priced. So much so in fact, FCDs price was under half that of another company who were offering similar products at what, clearly were inflated prices.
When it came to surveying and fitting, this was all done efficiently, with the minimum of fuss and finished to a high standard by a team of polite and friendly fitters who cleared up as they went leaving the house exactly as they found it (bar new windows of course).
The whole process from your first visit to completion of our house took little over a month and despite originally being sceptical of 'plastic windows' I can honestly say I would recommend not only FCDs products and services but also your friendly and relaxed approach without hesitation.
It has been a pleasure to deal with you, so from myself and Rachel, a big thank you to Steve and all at FCD
Dan and Rachel
We have used the company 5 different times ,and each time we are very happy with the end product,no hassle,very easy to deal with, and would recommend them and there fitters, to all and sundry.
From start to finish,ordering the door, communications and fitting was first a class service, we are fully satisfied
Pleased with the communication and professionalism of the installers. Would recommend.
Very proffesional, friendly and trustworthy staff (reps and Fitters) very happy.
Gavin Barson visisted us since both installations to see the work for himself, and to ask us that we were satisfied needless to say we are over the moon" - excellent work"
All trades were extremely courteous and professional , keeping me well informed of their progress and answering any queries raised during the installation. I would certainly recommend this company to friends and family .
Fitters were polite and working in poor conditions didnt let that affect their proformance
Two man team arrived very promptly, worked consistently, We had confidence in their skills. They were both extremely pleasant. They left everything clean and tidy. Overall impression of the office and the company was one of proffessionalism. Only concern was that the two guys didnt eat biscuits haha
Excellent team work by father and Son. Efficient, Courteous, Good Workmenship - in awful weather conditions too