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Frames Conservatories Direct Ltd

5.0/5 Stars - 162 reviews

Unit 3, Barton Retail Park , Barton Road , Bury St Edmunds , Suffolk.
https://www.fcdhomeimprovements.co.uk
01284 700456
web@fcd-home.co.uk
facebook.com/fcdhome
@fcdhome

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Reviews and Recent work Why you can trust All Checked reviews >>

April 2018
The installer was efficient and courteous.

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April 2018
The new front door is stunning and is even better than it looked in the brochure. We couldn’t be happier with the Service from Frames direct.

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April 2018
The work was carried out in a very professional manner. The quality of the units is high and the finish excellent. The administration could be better and the costing more transparent. We got there in the end and are satisfied with the results.

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April 2018
Lovely sales experience from James, very friendly and personable. Would use him again without doubt. Fitters were efficient and polite, have used the company before and will use them again.

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April 2018
Over -
Good job done from start to finish. The workmen were polite efficient and very hard working and turned up each day when they said they would.I have no hesitation in recommending this company for a conservatory installation.

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April 2018
Very professional and courteous service throughout the entire process.

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April 2018
Professional from start to finish. We have used tihs company before and will be happy to do so again

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April 2018
Very helpful and professional fitters.Would recommend !

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April 2018
After one or two delays the installation was completed. The installation team could not have been more helpful, friendly and polite.

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March 2018
Company and installers very professional and quality goods.

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March 2018
We had a lot of problems with the quality, installation and correspondence.

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March 2018
Fitters where brilliant working round the residents, did a great job left everything clean and tidy.

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March 2018
Windows were installed as part of the job (along with cladding and a new roof), overall we were happy with the quality and installation of the windows. I would recommend FCD Ltd for windows.

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March 2018
Bought windows and doors from Frames Conservatories Direct Ltd, agreed and installation date and they installed on that date will no issues, cant ask for anymore really.

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March 2018
Great team of installers, friendly and very professional, thank you for a good job well done.

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March 2018
Cannot praise the installer highly enough.Brilliant

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March 2018
We are very happy with the windows, the installations and the cleanliness of the workmen

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March 2018
We were so pleased we have now commisional a window and door for our new kitchen

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March 2018
We could not fault the service we received - from initial consultation through to the finished work. Mark Thorpe was very helpful and informative. All the men who worked on the project - the builders, the fitters, the electricians and plasterer were professional and extremely competent and very courteous. We would recommend the company without any hesitation.

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March 2018
Have used this company once before and were very satisfied that time too. Would use them again

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March 2018
Have used this company once before and were very satisfied that time too. Would use them again

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March 2018
Good product well installed. We are happy to have gone through a really cold winter with our new windows.

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March 2018
Good product and fitters. Slightly let down by lack active project management. Electrical installation below standard.

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March 2018
Good product and fitters. Slightly let down by lack active project management. Electrical installation below standard.

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March 2018
I wouldn’t hesitate to have more work completed by Frames Conservatories - highly recommend to anyone.

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February 2018
Excellent team, totally professional and courteous. Would not hesitate in recommending both company and team.

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February 2018
Very professional team from start to finsih

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February 2018
From order to installation everything was handled very efficiently and the installers were extremely professional and helpful.

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February 2018
We have had a service style that I thought was a thing of past times. Glen Barker was so patient with our decision making and planning that span three years. George Adam and Dave are sate of the art window installers / craftsmen and an absolute pleasure to have around the house. Topped off with the best finish render, all to our precise specification by Luke and Paul. 25 windows, 1 new dormer, render and HardyPlank boarding. Excellent company, lovely people, right price; Thank you Frames and Conservatories Direct in Bury St Edmunds. The Richardsons, Wymondham, Norfolk.

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February 2018
From start to finish very easy process and the gutters were absolutely outstanding

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February 2018
The fitters were courteous, friendly and extremely tidy. They arrived as arranged, and completed the installation efficiently.

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February 2018
Quality of work satisfactory and the two fitters excellent. would recommend.

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February 2018
Excellent team and very pleased with the quality of the workmanship

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February 2018
Our need was a new back door following a burglary. The company fast forwarded our order and fitted us into their busy installation programme in 14 days. Excellent service and installation. Very happy!

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January 2018
Frames Conservatories Direct Ltd delivered a totally professional and efficient service and we are very happy with our new conservatory.

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January 2018
Sales rep was Rob Addison - excellent, knowledgeable and not pushy. Fitters - Ross and Chis - Efficient, courteous, professional, very well mannered.highly recommended.

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January 2018
Efficient and thorough polite and friendly

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January 2018
Excellent service from initial consultation to final completion.

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January 2018
everyone was courteous, polite and efficient. I really felt that I had made the right decision, especially once the work was completed.

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January 2018
An excellent product installed by very competent and skilled fitters

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January 2018
We are very happy with all aspects of the work. The products look superb and have made a big difference to the appearance of the outside of our house. The fitting team were very good and completed the work to a high standard. We would not hesitate to recommend the company.

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January 2018
A very friendly team, polite and respectful at all times.

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January 2018
Very friendly company from sales executive to fitters, we got along very well with all concerned, they were happy to answer questions and explain or correct anything that we were unsure about. They turned up on the days they said and always on time. The product is very good quality and the price was competitive. James was not at all like any pushy double glazing reps we have had in the past.All in all a good experience from start to finish

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January 2018
Excellent service from start to finish

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December 2017
Very satisfied with the installation and the manner of sales and communication.

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December 2017
We were happy with the whole experience from enquiry to completion including the fitting of a cat flap as requested.

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December 2017
Very pleased with the product, sales process, installation & customer service.

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December 2017
We have used the company 5 different times ,and each time we are very happy with the end product,no hassle,very easy to deal with, and would recommend them and there fitters, to all and sundry.

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December 2017
Very pleased with windows and all work under taken

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December 2017
At all times I had confidence in Frames Windows and Conservatories and have already recommended them to a colleague who has engaged them to fit his new doors

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December 2017
From start to finish,ordering the door, communications and fitting was first a class service, we are fully satisfied

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December 2017
Great service and would recommend to anyone

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December 2017
I was impressed with timekeeping and the quality of material and the workmanship. I would definetly use their services again.

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December 2017
Diss -
Gavin Barson visisted us since both installations to see the work for himself, and to ask us that we were satisfied needless to say we are over the moon" - excellent work"

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December 2017
A quality job, efficiently advised, and competently completed. Thank you

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December 2017
Please with the communication and professionalism of the installers. Would recommend.

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November 2017
Very proffesional, friendly and trustworthy staff (reps and Fitters) very happy.

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November 2017
All trades were extremely courteous and professional , keeping me well informed of their progress and answering any queries raised during the installation. I would certainly recommend this company to friends and family .

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November 2017
Fitters were polite and working in poor conditions didnt let that affect their proformance

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November 2017
Two man team arrived very promptly, worked consistently, We had confidence in their skills. They were both extremely pleasant. They left everything clean and tidy. Overall impression of the office and the company was one of proffessionalism. Only concern was that the two guys didnt eat biscuits haha

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November 2017
Excellent team work by father and Son. Efficient, Courteous, Good Workmenship - in awful weather conditions too

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October 2017
The installation Fitters were first class, friendly and helpful and we are delighted with the finished article.

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October 2017
Terry and Jamie were very efficient and tidy. The quality of their installation is first class. Thank you very much guys.

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October 2017
Good Service, Good Product , Very proffesionally installed and good sales rep

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September 2017
I am very pleased with door. The fitters were excellent.

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September 2017
It is no exaggeration to say that the installers have set a new high in professionalism, courteousness and craftsmanship. I always expect a lot and this team surpassed all expectations and then some. FCD Ltd; Adam, George, Dave, (Installers), Paul & Luke (Plaster and Render) Glen (Sales).

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August 2017
The sales representative was extremely patient. The Installers were brilliant.

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August 2017
Thank you for the beautiful sash windows I have been looking for sash windows for our 1880 built cottage and nothing really hit the mark or I was expected to have salesmen coming round in the evening when I had finished work, something I didn't want. I visited the new show room in Ely and had a straight forward conversation with Mark the sales person he got a sample window in for me to look at from both a style and material type. It was easy to then go ahead and order and there are plenty of guarantees in place with both the company and the manufacturer. The work was completed promptly and I was kept up dated at all times. The installation was quick and tidy . The windows have made the cottage, they look perfectly in place and we have had so many comments about how nice the cottage looks. The new back door is excellent as well. Overall I would not hesitate to recommend Frames Conservatories Direct to anyone who is looking for new windows or doors.
 

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August 2017
We would recommend this company highly

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August 2017
This was a small value order completed within an afternoon, however the sales rep and the surveyor both provided very helpful information and advice

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August 2017
Diss -
Would definitely recommend this company and thinking of using them in the future

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July 2017
Windows look good, very pleased

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July 2017
We had a couple of fitting issues that after discussion with the company were corrected to our satisfaction. A professional company which we would not have any hesitation in using again. John Quigley.

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June 2017
Diss -
Good work well and speedily executed by very pleasant craftsmen!

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June 2017
We had a few issues with the french doors locking but the manufacturer came out & sastisfactorily sorted

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June 2017
Good firm to deal with, thank you

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May 2017
Wonderful service from start to finish, we are very happy.

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May 2017
I would recommend this company to others.

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May 2017
The 3 lads that did the installation were a credit to their company and we would highly recommend them for their workmanship, courtesy and friendliness

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May 2017
We are pleased with the finished product. Tony, Bradley and Lucas all did their job well.

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May 2017
Friendly and efficient customer service, good pricing for products received.

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April 2017
Good experience. Windows look great. Would recommend to a friend

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April 2017
The fitters were very polite, courteous, friendly and professional. I would definitely recommend Frames and Conservatories Direct.

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April 2017
Very Pleased all round

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April 2017
Great crew, house looks so much nicer.

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April 2017
Very happy with the work completed. Team very efficient and polite and also the office staff.

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April 2017
The installation team were courteous, polite, and very helpful in putting back furniture

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April 2017
The whole team were very professional, courteous and respectful. We could not have asked for more. Our Team Mark the Bricklayer, Tony the installer and Lukas the plasterer - all lovely guys, oh and Liam the Electrician.

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March 2017
The installers were friendly,courteous and helpful at all times and we are very pleased with the conservatory which was completed to a very high standard.

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March 2017
Quality profesional workmanship

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March 2017
The installers were friendly courteous and efficient at all times, and carried out the work to a very high standard.

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March 2017
Good experience - now having French doors fitted

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March 2017
We were happy with the service from start to finish

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March 2017
We had already had double glazing fitted by this company a few years ago and had no hesitation in returning to them for the new front door.

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March 2017
The installation was completed very quickly and efficiently. I am very satisfied with the windows.

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March 2017
From the initial contact to final installation the service could not be faulted I would recommend to anyone.

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March 2017
Great Company, products and service

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March 2017
Installer was excellent.

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March 2017
Everyone from Frames and Conservatories Direct Ltd is very good to deal with.

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February 2017
Excellent service & installation very professional carried out. Good customer service as well.

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February 2017
The communication between the different services was brilliant and that is what enabled the whole process to work smoothly and quickly. Good project management by surveyor.

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February 2017
COMMUNICATION IN THE OFFICE WAS UNSATISFACTORY, AND WE WERE LEFT FOR DAYS, IF NOT WEEKS, NOT KNOWING WHAT WAS HAPPENING AND IF ANYONE WAS COMING TO DO THE WORK. THIS HAS NOW BEEN RESOLVED.

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Work carried out on time ,correct date, thoroughly and efficiently

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February 2017
Very pleased with the installation.

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February 2017
Excellent service, product and installation

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February 2017
very pleased with door and work done

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January 2017
Very efficient team who did the work on the coldest day of the year.

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January 2017
Attention to detail +++ Very friendly and courteous fitters.

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January 2017
First class from start to finish , great personnel both in the showroom, on site at home and in dealing with the office staff

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January 2017
The level of service and professionalism we got from Frames and Conservatories was great and everything was as promised.

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January 2017
Once again great service from the company thank you.

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December 2016
Very pleased with job done, would recomend them to anyone.

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December 2016
Everything went like clockwork and the fitters were polite and professional at all times. Nothing was to much trouble for them.

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December 2016
I AM PLEASED WITH THE PRODUCTS SUPPLIED & THE WORK WHICH WAS DONE. THE JOBS WERE CARRIED OUT AS PER QUOTE & ALL OF THE REPESENTATIVES & FITTERS HAVE BEEN PLEASURE TO HAVE IN MY HOME. THIS IS VERY IMPORTANT AS I AM A WOMAN WHO LIVES ALONE. I WOULD CERTAINLY RECOMMEND THIS COMPANY.

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December 2016
I was impressed by the courtesy,professionalism and consideration shown by the installers and James Fry from Frames

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December 2016
ALL INVOLVED WITH SALES TO INSTALLATION OF OUR WORK WAS COMPLETED WITH RESPECT TO OUR PROPERTY AND OURSELVES BOTH FITTERS WORKED IN A COURTEOUS AND HONEST MANNER AS WERE LEFT ON THERE OWN ONE DAY TO CARRY OUT WORK WHILE WE CONDUCTED OUR BUSNISS AWAY FROM THE HOUSE THANK YOU FRAMES CONSERVATORIES DIRECT LTD

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December 2016
Frames Conservatories Direct (FCD) installed new D.G. windows for us in April and December 2016. The whole process went very smoothly and speedily. I was particulary impressed with their sales representative Mark Tate, who is courteous and professional abd does not emply any of the usual methods to try to force you to buy. Purchasing DG is something I have avoided over the years for this very reason. All the other FCD employees I dealt with were also a pleasure to work with. I have no hesitation in recommending FCD to all.

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November 2016
all the fitters did an excellent job on our new conservatory all very polite, kept us informed & left everywhere clean & tidy. we are very please with our new conservatory and can now really enjoy using it

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November 2016
Very satisfied with both communication with the company and the quality of the work carried out.

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November 2016
We were very impressed by the professionalism of Glen, Scot and Simon

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October 2016
Very good company and sales staff

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October 2016
Have used company before & always excellent service/product - esspecially Mark Smith

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October 2016
The door was fitted on 14/10/2016 and the installers returned on the 21st October to fit the letterbox and door chain, thus completing the job to our satisfaction

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October 2016
alovely company people to deal with

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October 2016
Very pleasant and helpful fitters who left the house as they found it.

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September 2016
Extremely Professional, Polite, Conscientious & Tidy

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September 2016
There was a problem with there being a pipe in the middle of the installation area that was not picked up on survey. Caused a delay but was dealt with well by a great plumber. The radiator also proved a problem and was replaced. I appreciate that all was done with little fuss and no extra cost to me. Very happy with the result. Has transformed the room. Thank you.

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September 2016
Excellent, quick and efficient.

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September 2016
Work efficient & Polite Fitters sales not pushy

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September 2016
Excellent Service, Quality product, Highly recommend

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September 2016
The installers worked very hard all day, were very courteous. An excellent job.

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September 2016
It was a pleasure to deal with Frames Direct.

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September 2016
Mark Eden responded to emails quickly day or night and nothing was too much trouble.We found him very genuine, offering support where needed. The finished installation was to a high standard with attention to detail. Our home was respected by the fitters too.

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August 2016
We have used Frames an Conservatories twice before and always had a very positive experience, this was no exception

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August 2016
very happy with all the work done and hope to have new doors fitted next year

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August 2016
Contact with firm both by phone and mail has been very good.

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April 2016
There were snagging issues & this were dealt with efficiently & professionally by Frames Conservatories Direct Ltd.

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March 2016
all excellent

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March 2016
All excellent from start to finish

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March 2016
They were extremely good and professional. Great Service.

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January 2016
new conservatory, installed with great efficiency by Scott and Ross, who called back after job completion to check on any remedial work. All the team were very courteous and tidy and each stage progressed smoothly without problems. Would recommend. November2015

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December 2015
Very happy with all the work done!

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September 2015
From walking in to the show room to discuss a new kitchen window and the replacement of a sealed unit in the lounge it was a pleasure.Everyone was very helpful and answered all my questions and I never felt under any pressure. The work was carried out on the day and time that had been agreed and the workmanship was first class.I shall not hesitate to use Frames Conservatories Direct again in the future .

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Victorian with Box Gutter Company Showcase - August 2015
A White Victorian Conservatory built in Red Lodge, Suffolk using a box gutter and maximising the light available for the lounge
February 2015
Top quality product and very good workmanship. The team of fitters went the extra mile to complete the job. Well done to all concerned

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December 2014
a very dedicated, professional team, punctual and polite

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December 2014
Can't fault the service from start to finish, from purchasing to fitting

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October 2014
Visit to measure and initial fitting were very good. Did have a problem with one window not shutting properly, but this has now been fixed.

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October 2014
We had all our windows, soffit boards and gutters replaced nearly five yesrs ago and have been very impressed with the service and workmanship. We discovered a minor leak from our bathroom window this morning due to the heavy rain and driving wind. Called Jenny in the office, she was very efficient and helpful. Rang us back and John came out this afternoon and re-sealed the window and cured the leak. In this day and age it is re-asurring to get excellent and efficient service from a local company. Thank you!

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September 2014
I have been looked after so very well by Frames Conservatories - an excellent company. PS guttering hedgehogs fixed - very satisfactory

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Three new doors. Excellent in every respect The workman who carried out the work were very courteous and tidied up aft they had completed the job. May 2014.

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NEW BACK DOOR EXCELLENT YES 7 VERY COURTEOUS APRIL 2014

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February 2014
Fantastic! Yep, that’s how we’d sum up the work your guys have done on our home over the last couple of weeks. So why do we think they were fantastic: •Quality - the new Fascias & Soffits look really good and to a very high finish •No mess – the guys cleared up every day almost without trace of them being on site (and I saw some of the mess from pulling down many years of old timber made) •Without fuss – the whole job from start to finish was extremely painless •Fast & friendly – everyone we dealt with at FCD was a pleasure to deal with •Wow – the cladding you suggested on the upstair dormers has made them look brilliant Please pass on our thanks to the whole team involved and without doubt we’ll have no hesitation recommending Frames Conservatories Direct to our friends & family. Thank you Very Best Wishes Adrian Peck

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December 2013
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Dear Steve From the initial consultation, through to the fitting and after care, Frames Conservatories Direct and yourself in particular have provided an open, friendly and professional service. You have been very transparent with your pricing, there was no hidden charges and are competitively priced. So much so in fact, FCDs price was under half that of another company who were offering similar products at what, clearly were inflated prices. When it came to surveying and fitting, this was all done efficiently, with the minimum of fuss and finished to a high standard by a team of polite and friendly fitters who cleared up as they went leaving the house exactly as they found it (bar new windows of course). The whole process from your first visit to completion of our house took little over a month and despite originally being sceptical of 'plastic windows' I can honestly say I would recommend not only FCDs products and services but also your friendly and relaxed approach without hesitation. It has been a pleasure to deal with you, so from myself and Rachel, a big thank you to Steve and all at FCD Dan and Rachel Dec 2013

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January 1970
We have used the company 5 different times ,and each time we are very happy with the end product,no hassle,very easy to deal with, and would recommend them and there fitters, to all and sundry.

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January 1970
From start to finish,ordering the door, communications and fitting was first a class service, we are fully satisfied

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January 1970
Pleased with the communication and professionalism of the installers. Would recommend.

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January 1970
Very proffesional, friendly and trustworthy staff (reps and Fitters) very happy.

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January 1970
Diss -
Gavin Barson visisted us since both installations to see the work for himself, and to ask us that we were satisfied needless to say we are over the moon" - excellent work"

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January 1970
All trades were extremely courteous and professional , keeping me well informed of their progress and answering any queries raised during the installation. I would certainly recommend this company to friends and family .

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January 1970
Fitters were polite and working in poor conditions didnt let that affect their proformance

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January 1970
Two man team arrived very promptly, worked consistently, We had confidence in their skills. They were both extremely pleasant. They left everything clean and tidy. Overall impression of the office and the company was one of proffessionalism. Only concern was that the two guys didnt eat biscuits haha

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January 1970
Excellent team work by father and Son. Efficient, Courteous, Good Workmenship - in awful weather conditions too

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