Andrew Wright began work on my conservatory on 1st August, stating that work would take 3-4 weeks. The job was finally finished at the end of November. Builders did not appear when expected and often with no phone call to let us know they were not coming.
I have a tumble dryer which once the conservatory was built would vent into it, rather than outside. On the plans no provision had been made for venting it to the outside. The Wrights building manager admitted this was his oversight and promised to have it vented to the outside. On the plans there is no plasterboarding of the walls, but as there was now going to be a vent going to the outside Wrights agreed to plasterboard the wall free of charge. When their men arrived to do this they had been told NOT to do anything about the vent, that it was my responsibility, and yet they still plasterboarded the walls at their expense! I am now left with the tumble dryer venting directly into the conservatory, and have been given ducting to lead out of the window when I want to use the tumble dryer.
Four attempts were made to lay the concrete floor. After the third attempt the floor was still not fit for purpose, Andrew Wright initially emailed refusing to take responsibility. I obtained a witness statement from a local flooring expert and Wrights at last agreed that they should do it.
In the plans there is a path to be dug around the side of the new conservatory. This took three attempts as initially the diggers had not been made aware of what they had to do. On the second attempt I specifically asked for a skip to be ordered to take care of materials from the dig. I was told the builder would take care of this and no skip would be needed. Wrights however told the builder to dump the soil in a big pile in my garden. Afterwards Wrights ordered a skip and removed the dig materials.
Four attempts were made to lay a step that was NOT facing towards the building.
Dealing with this company was extremely stressful, and I write this review in the hope that they will be more responsible towards their customers in future.
had a problem with window after supplied 9 years ago, neighbour called office and a man came out measured again came back quite soon and sorted everything he was a true gentleman, no mess or fuss would definitely recommend this company.
thank you for the lovely customer service.
Once again excellent service from all concerned.
Used Andew Wright for various products and would recommend their service and products to friends and family.
Delighted with the beautiful door supplied and fitted by Andrew Wright. Friendly sales staff, surveyor and fitters. The fitters came early morning and worked solid fir (a very convenient) two and a half hours giving us the rest of the day to come and go several times in order to admire our door. Didn't even have to clean up as they did it themselves. Thank you.
The fitting team are specially commended for their courtesy and professionalism
This is the fourth time we have used Andrew Wright and have always found them reliable, efficient and courteous. We recommended them to both neighbours, either side of us in our last house, and will continue to do so in future.
Definitely recommend to others we have had all mayor work from Andrew wright and more than happy
From start to finish everyone was very courteous and helpful. No problems with any part of the process.
Very pleased with final job, no problems at all.
Delighted with work carried out. Very professional from start to finish.
The salesman was exceptionally nice and freindly and knew his products well. We are pleased with the roofline and would always use Andrew Wright.
Excellent service - quick, clean and no hassle.
The installers arrived on time and on the day arranged. They work constantly and finished the job in a very acceptable time. Friendly and very pleasant guys.
We are very pleased with our new front door.
The whole team i.e. admin, tradesmen great, the company should know they were all a credit to them, especially the two window fitters. Give them special credit.
From initial consultation to completion of installation, 100% professionalism from everyone.
The fitters were very efficient and friendly and felt very comfortable for leaving my door open to them when I was out. Good job done!
Excellent job done by skilled fitters.
The Andrew Wright Windows Team did a great job of interpreting my requirements for a custom made uPVC door and window combination and produced a very professional installation.
Have been aware of Andrew Wright as a company for over 40 years and would have no problem recommending them to anybody. Excellent company products.
very happy with start to finish
Trouble free. Good craft skills
All round good service. Really pleased.
No issues whatsoever. Booked them for another job, and will be recommending them to friends and family.
INSTALLER KEPT ME INFORMED DURING INSTALLATION MAKING SURE THAT I WAS AWARE OF ANYTHING UNFORSEEN THAT MAY ARISE.
completed quickly and efficiently
I appreciated the cleaning up when finished. Good work, well done, looks good. Thankyou.
Everyone involved with fitting my new door was polite, respectful and skilled, from Craig Beny and onwards.
The installer was very pleasant,efficient, worked hard and left everything spick-and-span. No damage to tiles or decoration. Excellent job.
Very pleased with full experience from dealing with Brian heddle to the fitting of the window by the fitters. Very tidy and good finished job.would deal with Brian at Andrew Wright again
Installers were prompt and doors were looking good when fitted.
Installers were very professional and answered any queries. Workmanship was excellent. Extremely please with the installation and product.
the company were at pains to provide exactly what we wanted . All the company employees conducted themselves admirably and the fitters were excellent .
the work was completed in 2 1/2 days and the finish is very good
Product well made and well fitted to our satisfaction. A couple of small snagging points brought to attention of company who have arranged a date for rectification to take place in accordance with myself.
The joiners especially were very courteous and hard working
Very professioanl company, delighted with installation and quality of windows. 12 windows installed not 11.
Good job done and pleased with finished product
Work carried out efficiently by the fitters and there were no problems when working in our home.
Very pleased with the work and the way it was carried out.
Work carried out efficiently and courteously.
The fitters could not have been more helpful or efficent
the workmen were polite and causteous
The windows and doors that I received from the company are of good quality and I would not hesitate to recommend them which I have done but now 7 years later I have discovered a flaw with the outer pane of glass and I was told that because I self installed the windows there is only a 5 year warranty with the glass.
I cannot see this as acceptable and I am sure that British Standards will have an opinion.
Excellent products and first class installation. Job carried out to our complete satisfaction. Very difficult to suggest any improvements.
Was delighted with every aspect of the work done and the clearng up atferwards.
Excellent service - No suggestions
I cannot think of any improvements because we were given the date and time of installation and that was exactly the time the installer arrived. We are very happy with everything. Our overall experience is EXCELLENT !
The service from beginning to end was very satisfactory.
An excellent job well done on time by skilled courteous tradesmen but pricy.
Cleanest job we have ever had
Andrew Wright was firstly recommended by a friend,from first speaking to the company they told me a delivery date and stuck to it, phoning me to confirm delivery, delivery was arranged to suit both parties and a first class product was delivered
10 out of 10 would had have highly recommend
New glass fitted very quickly, exactly when they said they would. Very pleased with everything, all staff very polite and tidy. So pleased we have booked further work in the spring.
Would definitely recommend Andrew Wright Windows Ltd.
Dec 16th 2014 -8 Windows & new front door fitted by Ryan & William who were a credit to Andrew Wright. Courteous, punctual, tidy with excellent branch follow up to ensure satisfaction. Product high standard, very reasonable and benefits noticed immediately. Highly recommended to others.
Two doors and two small windows for back porch and bathroom.
Fitted by our own joiners, in June 2013.
Well fitted, quality excellent. If I need more windows I will return to Andrew Wright
one front door with side panel and top panel
clean smooth good materials cannot fault
Window replacement quotation was provided timeously and provided required information and specification details with a competitive price.
New bathroom window fitted on time and to the schedule and budget as agreed with the salesman and the supervisor before hand. Absolutely delighted with the work. I would recommend the company to anyone looking for work locally.
The surveyor turned up as requested on time, assessed our requirements and then worked out his price for the job. This was followed up by the office who sent on all the details of the work and with a date and time when the work would be carried out.
The tradesmen arrived at our house probably about 15 minutes early and proceeded to carry out the installation of the windows, in a workmanlike manner, had plenty dust sheets and on completion left no mess. The whole project from start to finish was carried out in a most professional manner and I would have no hesitation in recommending Andrew Wright Windows to anyone. I will have them back again in the future when I replace our upstairs windows.
The work was carried out on the 17th July 2014. Great company to work with.
Professioanl company, kept well informed throughout. A good team - job well done.
Replacement bay windows.
First class workmanship. Arrived when they said they would and were extremely pleasant when here. Tidied up well after the job. No mess no fuss.
windows replaced June 14
New front door...excellent workmanship !...on time and polite. This job was done about 2 months ago.
this is the third time I have used Andrew Wright Windows , which speaks for itself . we have had a large conservatory ,front porch, and several windows and doors supplied and fitted by there team, the standards are exceptional ,always on time very polite and explain each stage during the progress, the installations are well above other products ,I have used this company now over the last 3 years ,the last occasion was June 2014, would highly recommend everyone from the sales team , the office staff, and especially the fitting technicians.
We are very pleased with all aspects of the installation
We had some windows and the Patio door replaced, I was very impressed with the service, quality of the product and also the workmanship. Would highly recommend.
I was costing various jobs for a national landlord. sometimes they take ages after quote is submitted to authorise works. If they authorise i will be buying my windows from andrew wright windows.
NEW FRONT DOOR
EXCELLENT WORKMANSHIP - CLEAN AND TIDY. PUNCTUAL
WORK WAS CARRIED OUT ON 11TH APRIL 2014
Very satisfied with the speed of installation, fitters were very courteous, clean and tidy throughout.
Local company - would recomend - good effective service.
replacement of front window
window fitted in February and the work was first class as usual but after a week the big pane cracked from top to bottom. after sale s care was first rate and someone was there within the hour to measure up for the replacement
a few days later the new unit was fitted and I must say that I am very happy with the product and the staff
Replacement windows and porch door.
Both punctual and courteous.
New windows and door. Fantastic job no mess nothing to clear up when finished. Men arrived at time stated and very pleasent. December 2013
Excellent workmanship, on time, very pleasant workman. Overall I'm delighted with the service and would recommend them.
I had 9 new windows fitted to the front of my house on 4th April 2013. The installation was completed in one day with hardly any mess, what mess there was cleaned up before the fitters left. I am delighted with the fit & finish of the windows and the fact it was done without damage to the existing internal wood trim which meant I did not need to do any redecorating. Everything went exactly to schedule and carried out in a very professional manner with the fitters offering to work on to complete the job in the day if that was acceptable to me, which it most definitely was.
I have not as yet made a decision on the installation of my windows as I am awaiting outcome of planning application to change 1 window size. However, I was very happy with the guidance given by Mr Bracey during his visit. I hope to be in a position of making a decision in the not too distant future.
Excellent work carried out, superb workmanship,really pleased with my new front door, plus correspondence from head office was very good
Fantastic new doors and great after sales service.
1 very large picture window and 2 smaller windows. When approached for a quote this wasgiven verbally and then put in writing. There was no high pressure selling which we appreciated.
The team were very good and kept us informed if there were any problems which were dealt with immediately. They were punctual, courteous and worked extremely hard.
The work was scheduled for July and was completed. There were some additional issues which are being resolved without any problems and would recommend Andrew Wright Windows.
New door and side panel, very well done and everything was done in time. This was done in April 2013
we asked about a porch and got good advice- thank you
New windows were installed by Andrew Wright - Excellent service throughout from sales staff, office staff and Installation teams. I would not hesitate to recommend this company
We had Andrew Wright install our new windows in our home in Glasgow - An excellent job and service given by very helpful tradesmen
Having had uPVC Windows installed by AndrewWright I can honestly say they are very a professional team, clean and tidy at all times. Excellent product and services, would highly recommend Andrew Wright
Our Roofline installation from Andrew Wright was first class service from start to finish. Polite hardworking fitters. Very little inconvenience and all men cleared up. General appearance of the house looks really good. I would certainly use the firm again
Andrew Wright installed new patio doors for us and we are very pleased with the service we have had. Your products have proved excellent and long lasting, & you’re after sales service very quick and any problems attended very quickly.
Andrew Wright insalled new windows in our home in dunbartonshire. The initial sales contacts were handled smoothly, with good advice and no pressure. The survey work was carried out efficiently and with good advice and detail. The installation commenced punctually, cleaned up after themselves each day and caused minimum disruption to décor. Remedial work was carried out in good time. In summary, Andrew Wright provided a good service in customer care and installation