Anglian Home Improvements

I had problems with my front door for over a week and the back door had problems too. They took a long time to respond to my complaint and offered no customer care. The management team are unprofessional and do not know what they're doing. RUBBISH!

Do not use this company. They use high pressure sales tactics - so last century! And they're way over priced.

Absolute dreadful experience please save your self the heartache ruined my house and demanded full payment no compensation for days I had to take off for their incompetent workmanship

Avoid this company...used to be Anglian windows and they still think that robbing an OAP of just under £5000 for a front door and window is acceptable. Customer service is non existent. The sales reps are crooks and no one calls you back. The deposits are taken before the 14 day cool off period and I will be taking further action. Disgusting service

My father is 85 years old, suffered a stroke earlier this year, has regular debilitating UTI's (and was on anti-biotics at the time of the sales visit) and has macular degeneration which has significantly limited his sight. He is unable to use a PC screen or keyboard, a cordless or mobile phone due to his limited vision. He is unable to read regular print and has resources from the RNIB to support him as well as large print statements from the bank and utilities. He is unable to access his garden unaccompanied - the last time he fell and split his head open as could not see an obstacle on the ground. My father received a phonecall from your telesales team in which he was told he had 'won a prize'. He was persuaded to allow a sales representative to call on him on 1 November. He felt she was 'pushy' and 'bullying', making calls to her manager to keep offering alternatives when my father was not agreeing to the contract and he could not get her to leave without him signing a contract. My father asked his carer, to write a letter on his behalf to East Anglia Home Improvements on 3 November (copy attached) and this was posted at Wickham Market post office on 3 November to the Norwich address. I happened to be visiting my father on 14 November and answered a phonecall for him from a sales person asking if the order was indeed cancelled. I knew nothing about it so asked my father who confirmed that, yes, a letter had been sent to cancel it. A letter was received (attached, my handwritten notes on it) dated 6th November to the contrary. I contacted the EAHI office and after being directed to phone the accountant I was then put in contact with sales manager who stated the cooling off period had expired and therefore my father would lose his deposit as allegedly the office had not received my father's letter. Sales manager did not appear to believe the letter had been sent - I could retort that I do not believe the letter was not received. I have sought advice from the Citizens Advice Bureau and Trading Standards have been informed. My complaint then is as follows: I believe my father has been subjected to misleading and aggressive practices by the sales representatives of East Anglia Home Improvements. The sales representative who met my father in his home cannot have failed to notice the vulnerability of my father and clearly this has been taken advantage of. The company misrepresented a 'free quotation visit' to my father, afterwards claiming this was a 'survey' with a cost attached hence the non-return of the deposit. The outcome I am seeking is for my father's deposit to be returned to him as he had, in good faith, sent (via carers) a letter cancelling the contract. I have, in my phonecalls with EAHI staff and in this complaint, remained factual and courteous. However, my personal feeling is that your sales representatives should be thoroughly ashamed of this poor practice particularly with a vulnerable elderly man who is reliant on carers due to ailing health. The lack of moral responsibility in this case is frankly shocking.

0 starts is more than what they deserve. I paid £3,350 deposit on a near £17,000 order for windows and sliding patio door on 5/8/23. The survey was done 30/8/23. I heard nothing about the installation date and repeatedly chased it to discover that they never sent the order for manufacturing, as it turned out they are unable to manufacture one of the windows. So it took them 3 months of wasting my time for them to come to this realisation. For a big company like Anglian, you would expect they can produce any sized window, well think again. After multiple emails begging for my deposit to be refunded and chasing it up for the last 3 weeks, still haven't been refunded. They are such a JOKE, wish I'd paid attention to the bad reviews and stayed away. Better to use a smaller local company in future. Anglian are scammers.

I could write an essay about the grief this company has given me but i'll keep it brief. Basically in the space of approx 16 months we are now on our 4th Front door and still having issues !!. Now awaiting a replacement trim for the door where it has been catching the frame and new door hinges as the previous had not been adjusted correctly and now not fit for purpose. Customer service is non existant, no-one wants to take responsability for anything and the product was mis-sold to us as the door is NOT manufactured by them like they lead ypu to believe in their sales pitch and literature online. They should not be allowed to get away with it, go elsewhere as there is far better companies out there, Mr Window make this bunch look like amateurs...

I had my roof trim done in 2017, and I noticed a few months ago a roof tile had slipped. I called a local roofing company and he couldn’t believe they poor standard of workmanship. They said it was like they didn’t know what they were doing. No of the batons that hold the tiles on had been nailed in correctly. They should be nailed down at both ends, but they only nailed one side which over time has allowed the tiles to slip.

Everything was good until the down pipe they had fitted required a repair. At that point I can only compare the service received to be not too dissimilar than dealing with a misogynistic covertly narcissistic tinder date that I’m being forced to chase, and instead of being straight with “we are not going to fix your pipe until we feel like it” I’m being told that I will hear from them today or the next day and that the repair will be done in a week. Lies and nonsense. Avoid at all costs.

I ordered my two windows in September 2022, they finally fitted them in March 2023, i was not pleased with the high pressure sales guys, the guy who installed the windows was great, but as i understood was a contractor to the company, the sales guys would not take no for an answer, i would never use this compony again

they are not even worth one star! Fitters turned up today to rectify the already reactification work carried out and were not briefded properly looked at job and told me they would need a whole day to sort out which was what was agreed by email. They thought they were only rplacing a couple of lengths of architrave. how wrong they were they told me the whole door frame needed to be adjusted. I did point this out to the managers when they visisted to look at the poor workmanship this has now been going on for several months. any competitors who would like to come and view and see how the installation and rectification work should not be done you are quite welcome to come and take photo's!

Avoid at all costs. Customer service so bad. Repairs are the least of their concerns. 8 weeks between appointments. Very poor communication. Fixed gutters with silicon!!!!

I rarely write reviews but feel compelled to alert potential future clients of Anglian Windows of the shocking service we experienced. This will seem a long review but in no way reflects the protracted list of issues we experienced from start to finish over 14 months, however I will try to keep this succinct. We chose Anglian after several quotes and lots of research because of their assurance of “unparalleled levels of customer service” and quality of materials and workmanship. Regrettably, nothing could be further from the truth. We placed our order in May 2021 and a survey was completed in June, we scrutinised this and found it to be incorrect, the revised version was also incorrect so this took 3 attempts. The installation was delayed until Sept and during and after this a large number of snags were identified by both the fitters and ourselves. These included scratched windows with scuffed/chipped upvc frames; faulty locking mechanisms & handles; so called ‘easy-clean’ openers were almost impossible to budge; some windows badly fitted with twisted rubber seals and water pooling after first rainfall. The scaffolding was unsafe according to the fitters and I spent weeks scraping up silicone sealant from the perimeter of the house. We were asked to send comprehensive evidence including a list of all snags and images which took some time. We then spent the next couple of months chasing this up with little or no response, and finally got an engineer visit to rectify the faults in Nov 21, which unfortunately only rectified a few issues as the engineer had not been properly briefed and had forgotten the correct windows and parts to replace. This was followed by a further 4 failed engineer visits up to June 2022, all with equally similar experiences. Communication over this protracted period was shocking, I tried relentlessly to contact the NW branch, based in Stockport, the phone is never answered (I since learned the national team can never reach them either). After many e-mails and phone calls I escalated to the national customer support team who were very supportive, however the regional branch has full autonomy in handling their own complaints so when it goes wrong the national team are in effect powerless to intervene. At one stage I wrote a polite email to the NW branch expressing our disappointment and copied this to the Senior Customer Services manager, Director of Operations, and 11 other senior personnel and didn’t receive a single response from anyone. When I eventually reached a senior customer operations manager from NW branch, he told me in a rude manner he was too busy to deal with this and it was also proven on two occasions I was deliberately misled by this manager. This appears to be a culture which is deeply embedded within the NW branch of Anglian. I finally wrote to the CEO in Norwich and thankfully was contacted by their national lead for customer operations who was very helpful but also was unable to really expedite the protracted issues or resolve the problems. By now I had lost approx. £700 in lost salary taking time off for engineer visits (they say they can arrive anytime between 8am-5pm and normally arrive around 4pm if at all). I politely requested some compensation as this was entirely out of my control and they offered me £50 – I declined and chose to seek legal advice, after which they eventually offered £250 which I accepted in protest as I was completely exhausted with the whole experience. Even this was a shambles as they incorrectly completed a cheque which my bank invalidated, and Anglian didn’t even pay postage so I had to retrieve it from the Royal mail sorting office and pay their fees!...you just couldn’t write this!! The snags were finally completed almost 12 months after installation, after experiencing a year of significant stress, inconvenience and lost salary. Finally, if you do go ahead and trust the other reviews in Anglian’s glossy brochures (like we did) make sure you receive your FENSA certificate and guarantee, something else we had to chase up for months, not suprising given the appalling quality and shocking workmanship / customer operations from the NW branch. My advice…don’t consider this shambles of a firm for a single second!!!

Do not ever allow Anglian to do any work at your home. We ordered a conservatory with them in September 2014 for installation the following August. They came and did the first survey for building control in January and got the dimensions wrong. So wrong that the conservatory would not have fitted within the space available. We then heard nothing from them until I called the office 3 weeks before start date chasing them for the final survey and their reply was that they had no knowledge of our order. They sent a man round the next day to measure again, only to get it wrong again. I explained to him that we had taken time off work for the build which was due to start on Monday 24th August 2015 (in 3 weeks time) and that it had to be done within that time period, as agreed. I checked with the office again on the Thursday before the start date and they said everything was in place to start. NO-ONE TURNED UP ON MONDAY. NO PHONE CALL. NO APOLGY. We then cancelled the order after losing all faith in Anglian. They then proceeded to take us to court for cancelling. This cost us £6945 for them to NOT to turn up and build a conservatory. Anglian are, at best, scam merchants who have no idea of customer service, management of jobs, or business ethics. My advice to anyone who is reading this, do not under any circumstances allow Anglian into your home and never enter into any form of contract with them.