Launa Windows Ltd

We placed an order for 7 windows to be replaced with triple glazed windows. In addition, a new composite front door, a new back door and replacement of the patio doors, with French windows. There did seem to be a long delay between placing the order and being contacted by the surveyor. I had to contact Launa Windows a couple of times to chase up on said surveyor. Once the survey had been completed, we were contacted in good time to arrange the fitting. The work was duly completed on schedule, however, there were a number of defects requiring resolution. I contacted Launa to report the defects and they gave me a date for their engineer to call and rectify the problems. The defects were all sorted out, with the exception of one of the kitchen windows, which has, what can best be described as a reptile skin pattern on it, which is only visible when the sun shines on it. Unfortunately, it is on the middle pane of glass, so, it is inaccessible. The engineer said he would report it, but was not hopeful it would be replaced. To-date I have heard nothing from Launa as to whether or not they are going to remedy it. If not for that issue, I would have given them 4 stars. Some of the defects, in my opinion, should not have occurred, so a 5 star review would not be appropriate.