Launa Windows Ltd

I ordered my Conservatory in March 2013 and to date it is still not fully completed! It is leaking and despite numerous complaints and visits from Launa the leak is still there. I have lost count of the amount of phone calls I have had to make regarding this leak. I even emailed the owner of the company but he totally ignored my email, not bothering to reply. Launa aftersales customer service is absolutely non existent and I will not be recommending them to anyone. I phoned Launa today (18th August 2014) as fitters were booked to repair the leak last Friday but they didn't bother to turn up either! I have now asked for compensation for the stress this has caused me but I won't be holding my breath? Launa Windows - don't touch them with a barge pole!

AVOID AVOID AVOID Had 2 doors fitted last year, the salesman was brilliant but from then on dow hill, even the chaps that fitted the doors asked why we were getting new ones!!! Now I know why, got them fitted last April 2012 speaking to trading standards now, registered letters sent still nothing, last winter our doors were so drafty,they will be taken to court and we want costs....down right disgusting I can not stress enough AVOID at all costs....

If I could leave no stars that would be better. Salesman had all the patter, said he would manage everything and it would all be painless. He's not contactable! either answer machine or away on holiday. Install - wrong items turned up and they were damaged. Bit late telling me at 3pm that the orders wrong and damaged when there's an 8ft hole where my front door used to be. Now a month later I'm still waiting for it to be fixed... Still waiting for the second part of the order to be completed. But once again can't get hold of the salesman and the customer service number-though polite and try to helpful can't provide answers. This will be continued/updated after we get more or even less information on the remaining parts of this order. Won't be using or even recommending them to anyone other than to say use someone else.

wooppee launa windows they are fantastic,but not at reading a tape measure the windows they fitted were botched.they leaked that bad the walls now have to be taken back to stone dried out and replastered and skimmed.a pro window fitter .came to put them right and said I wouldn't even touch them mate.one window was that short they put two off cuts of window frame to hold it up then put cover strips over the top to cover them up my advice to you stay well clear I can see why they went bust but look out they are back.and to back up my words I invite them to come and have a look and even put it all right but lets face it they took the money and legged.

Very poor in all areas except the salesmen who obviously did their job well as I chose them to fit 2 bay windows and supply other windows. We had absolutely loads of issues including, windows measured incorrectly by as much as 40mm on 4 of the windows. They offers to rectifie the problem and fit them for free, I wish I had not as the fitting was rubbish with many issues. There were many problems, so many that I can't be bothers to put them down. Overall the worst this is the terrible customer services, they are fine until you have a problem, the fitting manager is the worst most unprofessional person I have ever had the mifortune of talking to on the phone, in fact he never returns your calls

I have bought a set of patio doors plus windows and a back door from them. Never again. The patio doors have leaked from day one despite someone coming out to try and fix it. The back door had a gap that the wind whistled through although they did eventually fix that. The real reason I won't use them again is what has just happened. The patio doors are on a converted garage. We were sitting just outside the house when, completely randomly, with no one else around the inner window of the sealed double glazing unit shattered. Launa response has been not our problem. The guy I spoke to was on the edge of rude saying they don't just break. Well Sherlock this did! However the 10 year warranty only applies to glass shattering in the first few week apparently so I will have to foot the bill. This was definitely not our fault but what has really put me off was his attitude. Customer service is not their strong point apparently.

I have recently had all my guttering, facials and down pipes replaced with what appears to be good quality materials. However all has not gone well from the start. Firstly torrential rain so unable to fit( no fault of theirs) and therefore had to return for further days. All seemed to be going reasonably well apart from them cracking my water butt which was to be moved and reused and breaking capping stones on a wall by knocking them off. When work was completed and they had left and having been paid the balance as requested I went to tidy up around and removed a piece of plastic from a drain only to have the drainpipe fall on my head! It was then I realised that none of the drain pipes were attached to the walls. I phoned to notify and was then let down twice by people not attending . When eventually someone did come they didn't have any of the clips needed so couldn't do the job!! So I phoned again. Was let down once more and then spoke to installation manager who said the original workmen would come and fix problems at 8.30 on day given. On day they phoned to say they were going elsewhere first and would be here around lunchtime! Early afternoon they arrived and completed work and replaced capping stones and fixed waterbutt so it collected water. They had put the connector on the drainpipe upside down so the water wasn't coming out!!! At last I thought all was done but then received a letter asking me for more money. A letter asking for the balance was incorrect as they had put in the wrong deposit amount and therefore I had paid the wrong balance!!! Their fault , not mine.!! However the installations manager spoke to me as if I was an idiot and said if I'd looked at the original contract I would have seen that there was a mistake. I thought I was dealing with a reputable company and therefore trusted what I was asked for without checking as the sums added up. He even questioned where the letter had come from... Until they found a copy in their files!!! By now I was upset and angry at how I was spoken to and treated. I paid the final amount and hope that's the end of it. I have been really messed about and wasted several days waiting around. What happened to customer service??? In my case the Launa Man Can't... so good luck if you use them.

We placed an order for 7 windows to be replaced with triple glazed windows. In addition, a new composite front door, a new back door and replacement of the patio doors, with French windows. There did seem to be a long delay between placing the order and being contacted by the surveyor. I had to contact Launa Windows a couple of times to chase up on said surveyor. Once the survey had been completed, we were contacted in good time to arrange the fitting. The work was duly completed on schedule, however, there were a number of defects requiring resolution. I contacted Launa to report the defects and they gave me a date for their engineer to call and rectify the problems. The defects were all sorted out, with the exception of one of the kitchen windows, which has, what can best be described as a reptile skin pattern on it, which is only visible when the sun shines on it. Unfortunately, it is on the middle pane of glass, so, it is inaccessible. The engineer said he would report it, but was not hopeful it would be replaced. To-date I have heard nothing from Launa as to whether or not they are going to remedy it. If not for that issue, I would have given them 4 stars. Some of the defects, in my opinion, should not have occurred, so a 5 star review would not be appropriate.

Extremely happy with my front door. This is the second time we have used this company in the last two years. The team in the office seem very helpful and efficient, the salesman was the same both times and is lovely helpful and not at all pushy. We did have to chase up the surveyor a couple of times but they were very apologetic. The fitter today, Mr G Head from AGS. did a great job, arrived on time and left everything tidy. He even adjusted our backdoor which had dropped slightly. Would highly recommend these people.

Review for friendly and helpful installation team Tim and Dave: . Excellent fitting of triple glazed units to replace sliding patio doors, delighted with the result. . Overcame issue with surveyor sizing for internal French Doors. As requested they explained, discussed and agreed every stage of the fitting process which was critical for a partially disabled user. The result was a perfectly fitted frame and doors, leaving me to complete the trims and decoration as planned. . Dustsheets were used throughout and both sites were left clean and tidy, great job, thank you.

We have purchased through Launa for a second time now and I must say that this time was by far much less stressful as the fitters Pete and Elliot were excellent fitters who hardly made any decorating issues that needed to be rectified after. Very smooth process with the fitters but with that said the office staff are quite poor in relaying a message. I requested the fitters to be at my house on the first day at 0730 to ensure they were aware of issues with our dog and cat not getting on. The manager then called me on the day of fitting explaining that he was only made aware of an early call that morning which is unacceptable as I was not prepared to just leave a key to people I had never met before. The manager then explained the administrator had been off on holiday when she was actually having an operation and that had not relayed the message. After speaking with her she had written our request on the paperwork but clearly had not been seen by other staff and apologised for it not being followed through correctly. Perhaps the management should take responsibility for mistakes being made rather than blaming on others! It was a good job that the fitters were very friendly and efficient and I am really pleased with the product which made up for certain staff inefficiencies.

Had the front three windows replaced by LaunaWindows on 1st April.The lads who did the work were very good cleaning up after themselves and worked very hard.I designed how I wanted the front of my house to look with the style of windows.Launa took it all in hand and l was very pleased with the finished product. SO thank you very much. Mr Mrs Foster.Plymouth.

Recommended by a friend and his view was confirmed by a a very acceptable price following a thorough survey. Given a choice of start dates. They arrived on time (actually via the pheasant pen but that was SatNav's fault) , completed a good clean job efficiently and very politely. Most satisfactory.

I have revised my original review earlier this month up to 4 stars, as Launa have since replaced the faulty glazed panel in the kitchen. Although it would be nice not to have had any issues, I accept that things can go wrong. The important thing is, that those issues were addressed without dispute. Many thanks Launa.

Dave and Kato have been extremely reliable and exemplary with their work.

Arrived as promised. Operatives Dave McKimm and Elliott Ryder were polite and efficient, leaving site clean and tidy. Product of excellent quality, fitting in with existing building perfectly. The whole experience flawless from first consultation to finished product.

Just had front and back doors fitted by Dave . Perfect gentleman . Both doors look amazing and were fitted efficiently and are really well made . Launa s service has been fantastic , everything spot on and a good price . Marmaduke is certainly enjoying using his new cat flap !!😂😂

Had a new conservatory built I would recommend the company. The brick layers were great did a good job. The installation guys Dave and Dave did a brilliant job and cleaned everything up and took all the rubbish away. I will be using launa again in the future. Everything was good from the initial phone call to Dan arranging to give me a quote and it was all done on time. Thank you.

I have found Launa windows brilliant from my initial enquiry and subsequent visit from Elliott, then the surveyor to the fitter, Dave,who put in my windows and doors. He carried out the work brilliantly, answered any questions I had and left everything very clean and tidy when he finished. Really nice, friendly person and represented the company in a very positive way. A couple of my friends have asked for details of Launa as they have been as impressed with my new fitments as I have and I would thoroughly recommend them.

Very happy with the product. The fitters Tim and Dave were efficient and polite and made sure everything was cleared away when they left. We would recommend them.

Had a conservatory fitted June 2018. I am very impressed with all the staff encountered from the office staff, salesman and fitters . All were extremely helpful, professional and friendly. All enquiries answered, all calls returned and Launa staff arrived when scheduled. Fitters Ben and Lee very hard working, clean and tidy and did an excellent job. Quality of product and finish is to a high standard. Highly recommended.

Dave and Tim did a really wonderful, professional job. We had four double glazed windows in an old period house. They worked non-stop, were tidy and fully cleaned away the old Krittal windows afterwards. I would definitely use them again.

The quality of there doors are second to none. We are very happy with every aspect of the door from security to the very stylish look. A very polite and friendly man called Dave installed our door and we would like him to come back and fit our windows in the not to distant future. Dave was very approachable and he actually listened to what we wanted and the finish we were after too, everything was cleaned up as if he had never been, no mess left at all, very impressed. We would definitely recommend Launa Windows to our family and friends. Well done Dave & Launa Windows. Mr & Mrs Fletcher

The front door we purchased was good value for money, and well made. The service we received was excellent from start to finish. Dave & Tim, who installed the door were excellent.

We had a door and nine windows installed. They all seem great quality and look really good. The house is a listed building and the windows fit in very well. The two fitters, Dave and Tim, were fantastic. They arrived when they said they would and kept going until each day's work was complete. They were polite and friendly, tidied up after themselves and dealt patiently with my elderly partner and three nosy dogs. They made what was a potentially disruptive installation, in every room of our house, very easy indeed. I would highly recommend them and their company. Thanks Dave and Tim!

Excellent service from first contact through to completion.

John did an excellent job. He did a good, clean, tidy job. He also took the time to explain the opening and closing of the windows. I would recommend Launa Windows.'

This installation was our 2nd and both times we were most pleased.

Excellent will definitely recommend and buy further product. Thank you.

On behalf of the management company responsible for the maintenance of our complex, We were very pleased with the efficiency and ease of all aspects of the installation and service in general.

I am pleased with the high standard of the entire process of my installation. Terry and Jamie worked efficiently throughout. They were polite and friendly. The work area was left clean and tidy. I would recommend Launa Windows.

Very happy with look and first class quality of Windows and doors. All staff throughout the purchase and installation have been very friendly and professional and the job was completed within the agreed timescale. A special thanks to Pete and Elliot who were extremely hardworking and respectful of my home. They kept me informed of arrival and leaving times which was helpful and left everything clean and tidy. I would be more than happy to have them back in future and would recommend Launa Windows to others.

We have just had new windows and doors fitted by Launa Windows, from start to finish the experience with Launa has been great, no pressure sales and very completive price. Our job consisted of 15 windows and 3 doors finished in a lovely Oak wood style including internal seal boards. The job was completed at the end of January and the workmanship was excellent the two fitters Dan and Terry were excellent, very courteous clean and tidy, the standard of work brilliant, the attention to detail and finish was outstanding, I would definitely recommend Launa as 10/10 experience.

5 years ago we had all our house windows replaced by Launa. 3 years ago we had a lean-to conservatory installed behind the garage by Launa. In March 2015 Launa replaced our main house conservatory and also fitted a set of patio doors. We are very happy with all aspects of this Company. Their products seem to stand the test of time and their workmanship is good. They have always carried out the contracts promptly and the installation teams have been pleasant and professional. In our opinion, Launa can be strongly recommended as a reliable Company offering good value.

Brilliant, from the rep, Peter to the fitters, Matt and Matt. Pleased with the windows, making a difference to the warmth already! They look good too. Good price as well. Would recommend.

Our A Rated double glazed windows are of exceptional value and quality -with the service given, being first class from start to finish.

New windows, frames & sills were fitted in our sun room / porch - on one of the days with gales & torrential rain! "They won't turn up on a day like this!" we said. But a pair of lovely gents promptly arrived & sent about the task with a will, getting soaked to the skin in the process - they were fantastic, as is the finished job, including clearing up all the resultant mess. Our views across the countryside are now amazing & the whole project has been a complete success. Thank you so much Launa! (We loved the renditions of "The Sun Will Come Out Tomorrow" too)!