DL Windows

Excellent job - very clean and tidy. Great to have Mark and Ellis in our home, a great double act!

D.L Windows (Chippenham) fitted our whole house out with new windows, a new composite front door and a new back door last October (2023). The fitter was efficient and the windows look good, a few minor faults were pointed out to me (crack in one window, gasket in patio doors) in addition I stated that one of the windows should have been fitted with obscured glass. I was told that new parts would be ordered and these minor works would be completed within a few weeks and that I would be contacted in due course. As I was happy with the work to date I agreed to pay almost all of the remaking balance - big mistake. DL did not contact me, after 6 weeks of nothing I contacted them . Thereafter I have called several times, various individuals have assured me that they will contact me with an update by a certain date, those dates come and go and it is always up to me to ring DL and find out what is happening, at which time I am given various reasons for the delay and reassurances that they will contact me with updates. They never do. Three months later I am still waiting on patio door repairs. If you decide to go with Dl under no circumstances pay any of the final instalment until all the work is completed. They are fine if there are no problems but there after-sales is frankly appalling. I am hoping this review will at last get things going as phone calls are useless.