Mainpride Lofts Limited

I can only assume the 2014 "reviews" citing prompt responses and great time keeping have been written by Mainpride themselves: they are so far from our experience it is laughable. No doubt this review will be followed by three five star reviews to bump the ratings back up. Our experience of Mainpride's customer service has been appalling. It's nearly two years since our loft was scheduled to be completed. Our roof is still leaking in two places, our en suite window has missing beading and has the wrong glass after three attempts by Mainpride to fit it. There is a large draughty hole in the plaster behind the sink and two light fittings are dangling from the ceiling. There are still loose nails on our roof from the work. The initial work was scheduled to take 6-8 weeks and start in May. It actually began in July and took 5 months. Our front and back gardens were used as makeshift skips throughout the works and we eventually had to pay for the rubbish to be cleared ourselves. The manager, Neil, routinely lied to us about the work programme. There were several periods when nobody turned up for more than two weeks without warning. Like another reviewer we were left for two months with no glass in the new window frames. Countless times we were asked to wait in from work to let somebody in who it turned out had not been told to attend. We had to arrange our own painters and push back our bathroom and carpet fittings three times due to delays. There were 3 1/2 weeks when we were told daily someone was on their way to clear the trade waste from our front garden but nobody showed - we eventually had to pay another company to remove the waste. On more than one occasion we were told by Neil that workmen had refused his requests on our behalf to do certain jobs. When we spoke to the workmen it turned out Neil had actually told them to go to other jobs. As I write this review, rainwater is dripping into our bathroom from one area of the roof and seeping into our daughter's bedroom from a second gap. Neil assured us a couple of months ago that he was urgently sending a roofer to assess the repair work required but true to form there's been no sign of anyone.