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Reviews and Recent work

June 2018
Overall I am satisfied with the work done, but throughout this experience Osborn have always given me the impression that they could very easily do without my business. I had to phone several times and chase them even for an initial appointment. The wait for my doors to be fitted was several months, and several weeks longer than I was initially informed it would be. The communication throughout this time was very patchy. The builders were nice people and did a good job of fitting the doors, though left me with some sanding and painting to do to finish the work, which I would not expect for the price I paid.

Company Response

Dear Mrs Asher, Thank you for taking the time to leave a review. I would like to take this opportunity apologize for the time delay in completing your order. It would appear the delay was caused by a missing part and the status of the supply only part of the order. Our failure is not keeping you informed and up to date - something we pride ourselves on as other reviews suggest. It's difficult to blend in new plaster to old and quite often will require rubbing down once dried to ensure a seamless finish, if this hasn't been explained very well, we take note and will improve this information to future clients. Painting/ decoration was not part of the works we quoted for. All reviews are taken seriously and note in your case we could have done better. On the plus side, i'm glad to read you were happy with the overall installation and quality of the product. We hope you enjoy your new doors. Danny Blundell.

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