Osborn Glass and Windows provided me with great service in every step of the way - from finalising the design of our front door to installing it and dealing with some small issues with the door itself a year later, I'd say they are so good at what they do, I can't recommend them enough!
Really happy with the service we received from Osborn Glass and Windows! The new windows look great and really help to insulate our house.
Initially there was a minor issue with the original window fitted in our kitchen, but Nick came out and ordered a replacement straight away which was then re-fitted in quick time. The service and communication from Jo was first class too.
Very happy with the bifold doors we had installed. Osborne glass were no trouble to deal with and we were very happy with the speed and quality of workmanship. The doors are also reasonably priced.
Very happy with the service from start to finish.
The team worked really well between family members co-ordinating different aspects. Friendly staff and very efficient administration and responses.
I was unable to go through with an order for new uPVC windows/door with Osborne's owing to circumstances outside of my control and Osborn's, but I was very impressed with their professionalism and customer service during the initial process and wanted to let others know especially if they have a job at height. I have a top-floor flat, and Osborn's proposed and would have booked in scaffolding to work at height and be able to undertake what was a bit of a slightly tricky job that big companies (i.e. Everest) did not even want to bother quoting for because of the height aspect. The admin team (Jo), sales (Tim) and measuring (Danny) teams were thorough and responsive. The quality of the windows I was hoping to get looked fantastic. The payment schedule was transparent. Although I haven't been able to proceed as planned at this stage, I would highly recommend Osborn's.
Osbourne Glass have just installed beautiful double glazed windows in my Victorian property and I couldn’t be happier. The wooden trim around the windows is outstanding and everything has been finished to the highest standard. Thank you to Colin, Danny, Jo, John and Nick for all their help and support. Highly recommend Osbourne Glass. A particular thanks to John who fitted my windows and did an incredible job.
We are really pleased with the design of our double glazed front door and surrounding frame.
The quality is excellent and the fitting was done carefully and to high standard.
Thank you Osborn Glass and Windows.
Satisfied Customers,
Jim and Cathy
Osborn replaced seven windows and a door at my property. The job was completed to a very high standard and the installer, John, is a genuine craftsman who takes pride in his work and makes sure everything is done properly. The only negative comment I would have to add is the turnaround times. From beginning to the final finished and installed product, this process took almost seven months! If you have the patience and wherewithal to wait, then it is well worth it.
Just had some new French doors fitted and they look great! The fitting was quick and professional and to a high standard. There was a significant lag between ordering the doors and fitting but in the current climate and all the interruptions to supply chains globally not all that surprising. Osborn were good at letting me know what the status was and managed to get me an earlier fitting appointment which was much appreciated. Definitely recommend.
Had a front door with top/side light sandblasted glass fitted. A professional service from the start. I chose Osborn as I was impressed with the time taken to explain all aspects of the installation; type of door, security and fittings, glass and colour options after listening to my request and questions. The fitters were curteous and attentive to detail and kept the area tidy as they worked. Had a minor blip which was seamlessly dealt with. The job was completed to a very high standard.
Customer service was good throughout and prompt with responses.
I would highly recommend thier service and will definately use them again.
We've just had an large dormer window replaced by Osborn Glass and Windows Ltd. They did a thoroughly professional job from start to finish, and we're delighted with the final result.
There were a few delays caused by Covid-19, both in manufacturing and fitting, but we considered these perfectly understandable in the circumstances. Osborn kept us informed throughout.
We were very impressed by the whole experience. Very highly recommended.
We had four new sash windows fitted, replacing very old Crittall windows. The windows are of very high quality and have massively reduced heat loss and noise. To be honest, the initial install did not go that well and we weren't happy - but the team at Osborn Glass responded really quickly, positively and professionally. The senior team came back personally for a day and a half and made everything good at no extra cost. Given this great response to our problems I'd have no hesitation in recommending the company.
Absolutely outstanding Service from Osborn Glass & Windows Ltd. The company installed secondary window frame in 2016 in one of my bedrooms to eliminate noise from a nearby tramline. The standard of the work was exemplary.
In 2021, the window required an internal part replaced. The item was sourced and installed by one of their craftsman in November. From start to finish the customer service was superb! Everyone I spoke to was polite, friendly, courteous and efficient. With special mention to Nick who looked after me from start to finish. I would recommend this company to anyone requiring work on their windows or interior glazing.
Can't recommend highly enough. Whole process was seamless. Delighted with the results.
Osborn Glass fitted 9 windows for us. At first I was convinced I wanted wood windows but the upvc options were such high quality that I opted for those (thank you to Colin for showing us the picture archive of uPVC photos the company had already installed, really helped us to decide)!
The team was incredibly professional and timely, always getting back to us within a few hours whenever we got in touch. As soon as we paid the deposit they organised for the surveyor to come and measure, and they then installed all the windows while we were on holiday! We came back to a spotless house with our new windows installed. Couldn’t be happier with the service and would recommend this company to anyone.
Osborn fitted some new bifold doors and a window for us. Very happy with the service received throughout the ordering process as well as the finished result. Special mention to the fitter who was very polite and helpful.
Very satisfied with our new front door. Five stars for the whole consulting, ordering and fitting process, which was extremely smooth and professional at every turn. We have no hesitation in recommending them and will be asking them to replace a series of windows later this year. They aren't the cheapest around but we still found their quotes to be fairly competitive compared to other local companies - and when you factor in the quality of their workmanship and the hassle-free customer service it's more than worth it.
Easy process from start to finish. Everyone I dealt with was nice and good at their job. Results are great, really happy with new door and window
Professional, friendly and efficient team from start to finish. Installation works of our 2 windows was quick and tidy. Highly recommended.
We went with Osborn Glass because out of a handful of providers they came out the best value, but also had really good reviews. I'm so glad we went with them. Communication was a tiny bit slow in the lead up, but i understand that an exact date can't be given due to other jobs- so my advice for people in the future would be to not rely on the rough date they give you! It may be sooner or later.
The guys who installed the windows were polite, informative and very tidy.
We love our windows.
Osborn glass did an amazing job for us.
They sourced and installed two new sets of french doors and a new front door. They were extremely helpful throughout and went through all small details.
Special thanks to Nick and Jo who were always friendly, professional and efficient every step of the way.
We arranged this from abroad and the fitters let themselves in and did a great job also cleaning up after themselves.
Highly recommend, better prices and customer service than big companies and no pushy sales.
Excellent company to deal with from start to finish. Did a first class job of 2x bifold doors that I am delighted with.....
Good job. Handsome looking windows. Guys got on with it although I had r to turn off the rap 'music.' Further, when they had to replace the orginal in one section, they were in and out very quickly.
Point about the tiny crack: Osborn had spotted it but asked to go ahead with the installation, given that much of the work was to provide a framework. Fine by me. As soon as the replacement arrived from the manufacturers, they moved quickly to put it in.
I am delighted with the UPVC windows that have replaced three 80-year-old wooden windows that were rotting. Osborn’s staff were particularly patient when I had to delay the installation and then made a minor change to the glazing. The installers were fast and efficient.
Finished product was absolutely fantastic and the fitting team were really courteous and so quick. We were warned there might be a bit of collateral damage during the installation but this didn’t materialise. Communication throughout Covid was great and when all our windows were received to the warehouse they were very quick to arrange fitting.
Would 100% recommend and won’t do wooden sash again having seen the quality of the finished product.
Excellent professional job.Courteous team, neat and clean job.
We were extremely impressed with the service and quality of the product provided by Osborn Glass. Right down to the quality of fitting and making good.
We would use Osborn Glass again and recommend their polite, professional and consultative approach.
We've used Osborn's a few times on our home over the last 4 years or so and have had nothing but good experiences.
They tend to be at reasonable cost (not the cheapest) and the products and service have been very good.
We most recently had to have a kitchen sky-light replaced that was broken in a heavy storm.
Covid-19 got in the way of the process and the replacement time was significant as a consequence; but, the process was logical and professional.
Ultimately, the guys that actually replaced the double-glazed unit were good and seem to have done a great job.
Thank you Osborn Glass.
We would recommend them.
I ordered replacement windows for a rental property. The price was competitive and I was led by good reviews of this company.
The initial windows were installed to a timescale agreed. However a mistake had been made on a very large window, approx 2.8m * 2.1m and they had failed to take into account the threshold and the ordered window was about 3 inches too tall. Rather than flag this to me, they simply fitted it, walked away and submitted an invoice for payment. It was only when I drove 80 miles to the property to inspect it, that I realised the mistake made. Osborn Glass followed this up with an offer to take some money off in lieu of us accepting faulty glazing. This was rejected and they did not quibble and ordered a new window and replaced the faulty one they had installed. Covid-19 caused severe delays to the reinstall but this was outside the company's control.
At time of the reinstall, I made it a point to take a day off to be present which was really a lot of wasted time and cost for me. The installer informed me that he has noticed the problem at the time of the original install and flagged it to the company but was instructed to progress the install regardless. I find this is a little bit disappointing.
Ultimately I have the windows I ordered and paid for. I would have given them a 5 * rating if they had owned up to the mistake and fixed the issue. I understand, mistakes happen but its how one goes about rectifying that defines a company.
I’ve had Osborn Glass windows fitted twice in the past few years and on both occasions it has been a happy experience. They are a responsive, knowledgeable, competent and helpful team with a good range of products on offer. I’ve just had replacement sash windows fitted in a conservation area. Normally Councils require conservation area replacements to be wooden. However, Osborn recommended their Ultimate range and provided evidence of where these UPVC windows had been granted planning approval by many Councils for installing in conservation areas. Armed with this information my planning application was approved and their good looking and high quality UPVC Ultimate windows are now fitted at a much lower cost and lower maintenance burden than wooden ones. Many thanks Osborn
I went to Osborne glass recently when a much loved large mirror (probably from the 1920s/1930s) was smashed in our home. We wanted the mirror to be re-made to fit on the existing back plate. The shape of the mirror required hand bevelling around the edge in addition to cutting to an irregular shape. I did a lot of research to find a supplier that could do the work. Many other suppliers could do part of the job but not all of it. Most other suppliers could either not cut the glass to the exact shape or could not bevel the edge of the glass. Osborne Glass said they could do the whole job and that's exactly what they did. The bevelling of the glass was done by hand via a subcontractor known to Osborne Glass. It cost me more (as you would expect something hand made to cost) but the finish was fantastic and the final new mirror looked exactly like the one that had been smashed. We were really pleased with the work. Great job and really nice people to work with.
Osborn Glass offered some good advice upon ordering our windows and were not your pushy when it came to sales or window specs. We had new french doors, sash windows in a bay and two standard windows replaced. The fitter Jim was very professional, friendly and clearly took pride in his work and always kept the area tidy. We're really pleased with the windows and new doors, it was a tricky job with lots of 'making good' to be done. Jim took care in ensuring it was completed to a high standard and that we were happy.
This was not a straightforward job but required
a. the creation and fitting of a tailor made and fiddly polyhedron window with opening; and
b. the insertion of an opening window into an existing floor to ceiling window.
Windows were perfect, colours matched the existing frames. Quotation; measurement meeting; and fitting all carried out with minimum fuss, mess and on agreed dates.
A really professional firm.
This was not a straightforward job but required
a. the creation and fitting of a tailor made and fiddly polyhedron window with opening; and
b. the insertion of an opening window into an existing floor to ceiling window.
Windows were perfect, colours matched the existing frames. Quotation; measurement meeting; and fitting all carried out with minimum fuss, mess and on agreed dates.
A really professional firm.
Osborn's provided a professional service from start to finish and I am delighted with the end result. The fitters, Dan and John were prompt, carried out fitting the windows with much less disruption than anticipated and left the flat clean and tidy. I have no hesitation in recommending Osborn's and using them again in the future.
We were very impressed with the service we received from Osborn Glass and Windows Ltd.
We were provided with regular updates as to the status of our order and were able to work with the company to get a bespoke design that we are very happy with. The fitting itself was extremely efficient and our new doors look fantastic. Would highly recommend.
So pleased with the overall service. From initial home visit to booking us in, they were great at communicating with us and making sure we were happy with the products selected. The fitting itself was very smooth. The two fitters, Dan and John were polite, tidy and did a very careful job, they were a pleasure to have in the house for 2 days. The result has transformed the look of our house, we are over the moon with our windows. I will be recommending them and using them again in the future.
Delighted with our new aluminium windows. Lovely people to deal with across the team from sales, office, fitters and management. All ran like clockwork. Accurate quote and lead time. Really helpful finding the product we wanted. Accommodated a couple of changes no problem. Highly recommended.
We have been really impressed by Osborn Glass and Windows from start to finish. They gave helpful, honest advice on the types of windows they provide, and features that would suit our property. They also facilitated our request to have our windows fitted as soon as possible- within only a few weeks. We are really impressed with our new windows and door, and would have no hesitation in recommending them.
The windows are great and the installation was quick and professional. The lead in time between ordering and installation was longer than promised and I had to chase for updates, but it was worth the wait. The carpet was not 100% covered during installation meaning I had to hire a carpet cleaner to clean the dust. It would have been much better if the installers had ensured that all corners etc were covered by the plastic they brought. Fundamentally though the windows are great, they look and function just as well as expected and I am glad I used this service.
Company Response
Dear Holly,
Thank you for taking the time to leave a review. First, let me apologize for our housekeeping letting down the overall experience. As you point out the fitting teams are provided with floor and furniture coverings and there is not much of an excuse for these not being used properly. We will bring this up at our next installers meeting. However, I'm also really pleased that the windows were installed in a professional manner and all was as expected. We thank you for using Osborn Glass & Windows to complete your project.
Great Service all round associated with installation of five windows in a top-floor attic flat. Good, patient and honest advice given on window types and qualities and a particular model was sourced that was atypical to their ranges. The team repositioned a phone line without damage, took down and put up tricky blinds and curtains and moved antique furniture with care. The staff have had careers in associated businesses and know what they are talking about, I would have no hesitation in recommending them.
Highly recommend for a transparent, timely and competitive professional service. Very much enjoying our new windows and if we ever move and need more will be sure to call.
Have already recommended to neighbours. Thank you :) Jamie
This is the second time I have used Osborn Glass, communication was very good, Great service from start to finish.
I just wanted to pass my thanks on to Dean and his helper (sorry his name has slipped my mind!) who did an excellent job and thank you to Dean for his patience with me and the questions I asked.
The windows look excellent and I am very happy with things!
Sash windows, front door and basic double glazing windows for back of the house were ordered. The timeline to receive the windows was quite long, approximately 12 weeks (this was extended as I added to the order). After such a long wait, there were quite a few issues when the windows were being installed, including fitters refusing to do the work and then another fitter removing a newly fitted radiator off the wall and causing some damage (Osborn windows did pay for this to be amended). Customers should be aware when purchasing sash windows the installation isn’t the same as basic windows and should perhaps ask for details of what can go wrong and the sort of damage one can expect. Unfortunately, my property had some live plaster which meant a lot of it came off when the windows were being installed (picture attached). This caused quite a few delays as it meant the wall had to be fixed before the window and finishing could be finalised. This did add stress and delayed my move in date, which unfortunately meant having to pay rent on a second property that I really didn’t want to do.
Overall, my experience was positive before the installation, I then did lose faith in their abilities to do the work. However, Danny did step in and do some of the work himself and David finalised the job which in the end does look good (picture attached). I thankfully had people working on the property fitting a bathroom and kitchen during the window installation and they were willing to add the amends to the wall to their workload so I didn’t need to look for another builder. The additional cost to fix the walls was approximately £1000, so it may be best to add this to the budget if deciding on sash windows.
General comments: If you’re ordering from this company it may be useful to know that they don’t work weekends or evenings so it does take extra effort to coordinate with them, I found myself having to take annual leave or working from home to coordinate things we couldn’t do via phone/email.
Ways to improve service:
1)Have a post box so it’s easier to drop off keys on the weekend/evening so things aren’t always reliant on face-to-face meetings.
2)Update weekend phone message so it doesn’t transfer you and put you on hold…..message should mention you’re not open and possibly state your open times (I unfortunately called during the weekend to make a payment and was on hold for a significant amount of time before I gave up and emailed Tim only to be told the shop wasn’t open on a Saturday).
Company Response
Dear Rugina,
Thank you for taking the time to leave a review. All reviews are taken seriously and although it great to read all the 5* reviews we receive, the lower rated reviews are what we learn from.
Regarding the improvements you suggested, a letterbox can not be installed into our glass shopfront unfortunately. We did have an external letterbox but found that clients were not confident in leaving there keys here. so we would normally arrange to collect a key either the night before or earlier on the morning of the installation. We do understand your point and are currently looking for alternative solution.
You will be pleased to know that we now have a new phone system that informs you of our opening times and will not leave you on hold for a long period of time.
With this age of property live plaster is really common and it's rare that we lose such an amount of plaster when removing the old windows. Your particular installation was more difficult as the original timber sash windows were removed and converted to take a casement window, probably back in the 80's. This meant the area around the old sash window had a form of studwork and plasterboard fitted around the window. This was then plastered over and decorated making it very difficult to see where the new and old plaster lines met. The rear bedroom had previously suffered from damp at some point, you can tell this by the rendered area to the external of the window. After the first window was fitted we had a much better understanding and the other 4 rooms which had the same conversion were not affected in this way.
This year we have been very fortunate to be busy and our sales have shown good growth. This provides its own challenge with staff, mainly installation teams, as fitters have to be NVQ qualified or hold a MTC skills card. The industry as a whole is suffering with a lack of "new talent" coming through. We do offer training etc to staff but to gain the all important site experience is a slow process. In order to keep up with our expected high standard of fitting we simply refuse to take unqualified personnel.
I'm glad we restored confidence in our ability to supply a good service. I was shocked to read the repair to the wall was £1000 but hopefully you now have a plastered wall that isn't live. I do have conversations with as many clients as possible about this problem at time of the survey, this is also covered in our T&C's which can be found on the reverse of the contract.
Again thank you for your review we are always looking to improve our service.
Regards
Danny Blundell.
All the windows and outer doors needed replacing. Osborn Glass gave great service from start to finish. Communication was very good and we were kept informed of any problems before the windows were fitted. I found the team are very professional and knowledgeable. I have already recommended someone to them and would use them again.
Osborn Glass we’re both efficient and cost effective in the renovation of Seahorse Nursery new Wimbledon Park site.
Windows look stunning and would be happy to give them a reference and in future will use again.
Ten out of ten.
Alex Wolfe
Director of Seahorse Nursery.
Osborn did an excellent job of replacing our bathroom and bedroom windows. Their pricing was competitive and we had the installation done within a month of our deposit being paid. Excellent comms throughout and the installer on the day was a true professional and was in and out within the day, as planned. Will definitely come back when we need to fit windows in our other rooms!
Osborne replaced my old warped aluminium windows with PVC in a my period conversion flat. The street side widows were replaced with the acoustic glazing for sound deadening and has been a great improvement. Great, clean, high quality work was done. They were tidy, friendly and professional. I would highly recommend this company!
Happy to recommend - a professional job & no problems whatsoever. Pleased with the door!
Osborne replaced 2 windows for me with magnificent new style panoramic opening. They are really stunning and I am delighted with both the products and the efficient service and fitting. I have used Osborns for many years and they are always my 'go to' company for windows and glazing
Great service from start to finish. Communication was good, and they supplied photos as requested. No problems and would definitely recommend South London windows! I think they are a fantastic team ...
Overall I am satisfied with the work done, but throughout this experience Osborn have always given me the impression that they could very easily do without my business. I had to phone several times and chase them even for an initial appointment. The wait for my doors to be fitted was several months, and several weeks longer than I was initially informed it would be. The communication throughout this time was very patchy. The builders were nice people and did a good job of fitting the doors, though left me with some sanding and painting to do to finish the work, which I would not expect for the price I paid.
Company Response
Dear Mrs Asher,
Thank you for taking the time to leave a review. I would like to take this opportunity apologize for the time delay in completing your order. It would appear the delay was caused by a missing part and the status of the supply only part of the order. Our failure is not keeping you informed and up to date - something we pride ourselves on as other reviews suggest.
It's difficult to blend in new plaster to old and quite often will require rubbing down once dried to ensure a seamless finish, if this hasn't been explained very well, we take note and will improve this information to future clients. Painting/ decoration was not part of the works we quoted for. All reviews are taken seriously and note in your case we could have done better. On the plus side, i'm glad to read you were happy with the overall installation and quality of the product. We hope you enjoy your new doors.
Danny Blundell.
What amazing service! I cannot (or want) to fault any part of the process with Osborn, they have been accommodating, flexible and demonstrated expertise at every stage. Having experienced our (un)fair share of unsuitable building companies, Osborn stand out as masters of their trade. I would definitely use tis company again.
South London Windows installed a composite door for me. It's a great match to the existing window frames, the door is excellent quality and the customer service and communication was superb.
Fantastic service from start to finish! Everyone I dealt with in this company was incredibly friendly, helpful and professional.
First there was the lovely Jo, who made the appointment for us over the phone. Then Tim came round to give us an estimate - he detailed everything clearly and was very helpful in explaining our options. Danny came round to take the proper measurements for the order and also took time to explain our options. He was very knowledgeable and patient, just like Tim. Lastly, Jason came to install the new window - he did a great job and left no mess! He even noticed something wrong with our bathroom window which he kindly fixed for us without being prompted - great service!
I can't recommend this company enough, they're a great little team and I know for sure I will go back to them whenever we need new windows. This company genuinely cares about their customers!
Excellent service all the way through from quote, survey, office support, through to fitting. Beautiful windows. Most importantly, these guys take the time to walk you through your options and make good recommendations. these guys were my best Google find in a while - so glad I used them!
Danny was excellent in all aspects of the whole transaction. He was professional prompt and courteous and the prices from Osborn windows very fair and reasonable, our windows seemed fairly specialised.
Yes the fitters made a few knocks and marks to the property but to be fair Danny dealt with them all quickly sensibly and reasonably and we are now left with our lovely new window which i am delighted with.
I would recommend them and think they are a trustworthy firm to deal with.
Solid service from the start - prompt response from estimator, Danny helpful in the decision making process and excellent admin from Jo. Jason was painstaking and careful fitting everything and the windows and doors look and feel good and the encapsulated glass was worth the extra.
Had my new composite front door fitted yesterday and must say had excellent service from beginning to end. Danny and Jo were extremely helpful with getting everything arranged and set up, and Jason did a great job with the removal and new fitting, explaining everything he was doing, giving me advice on maintaining the door when installed, and cleaned up beautifully afterwards. Have no hesitation at all in recommending Osborn Glass.
Excellent service from consultation all the way through to completion. Friendly and helpful staff, and the final fitting of the conservatory roof fitted and finished to perfection. Would highly recommend.
A really pleasant company to work with, avoiding all the normal hassle and overblown salesperson-ship that, unfortunately, is normally synonymous with this trade. Easy to set-up a quote and appointment, with normal, practical people. They were very understanding and flexible when our freeholder's approval came in later than expected, rearranging the appointment to the next nearest time. Fitters were lovely, friendly, polite and professional. All windows look fresh and well fitted. If you want a hassle-free service with an excellent end result, I would recommend Osborn.
Excellent work supplying and installing windows and door to high standard. Helpful staff
Efficient, friendly and affordable.
We had a uPVC door fitted at the back of our property.
Excellent service from start to finish. We had two UPVC sash windows fitted in our victorian terrace by Osborn Glass and Windows Ltd and are delighted with the result. The quality of the windows is brilliant and the rooms have come alive with the original window dimensions back. We can not fault Osborn Glass - the initial visit was friendly and informative and included seeing sample windows - all booking, communication and setting up of appointments was very efficiently and handled and the fitting of the windows was beautifully done with the minimum of disruption. Highly recommended.
I have had the large sash windows of my Victorian house replaced with UPVC double glazed windows from the heritage range, with a wood grain finish; honestly you can hardly tell the difference from the original look, except that the new windows are solid, secure, draft free and incredibly stylish. I've already noticed the difference in heat retention within the rooms and noise reduction.
Osborne have been a pleasure to work with. They are efficient, knowledgeable, helpful and the work and finish is outstanding. Highly recommend.
It's an expensive investment, but I'm really happy with the results, its worth every penny.
This was an excellent service from Osborn Glass, they provided the door, and fitted it in about 3 hours, and the quality of the work was A1. I can highly recommend this Company.
Tom
Very happy with the quality of our Windows and with the service from the Osborne Glass team. Would definitely use again and recommend! The team were very knowledgable and friendly and the fitters did a great job.
'Osborn Glass' installed secondary glazing on a large bedroom window in a 7th floor flat right in the heart of central London. It was required to block out the night-time noise from a local youth club and night-time railway track works. From the initial inspection by the company's assesor, who spotted several things that reps from two other companies failed to identify, I was struck by the professionalism of 'Osborn's workforce.
On the day, the two-team installers arrived on bang on time. They went out of their way to minimise the mess and were really polite, friendly and super professional. After two hours the glazing was installed and everything left clean and tidy. I couldn't have wished for a better service. The end result is a clean-looking, stylish installation. On the first night and every night since then I've enjoyed wonderfully quiet and "normal" silence at night time. Sheer bliss!
I'd also like to mention the effienciency of the 'Osborn' back office. Whenever I called or emailed my questions were answered promptly and in a friendly fashion. I wouldn't hestitate to use 'Osborn' again..
I was delighted with the service I received from Osborn Glass from start to finish. The staff are friendly, professional and committed to giving a first rate service. The quality of the windows they have installed is very good and they really went the extra mile to ensure I was happy - I wouldn't hesitate to recommend them.
Osbourne replaced two windows and one patio door at our flat . The quality of the Windows and door is excellent and the service provided by Osbourne staff very good . Everyone is skilled, polite and very responsive.
Wouldn't hesitate to recommend this company.
First rate company and products....Fitted on time as well.
Thoroughly recommended
Danny and the team did a wonderful job. Lots of communication, very friendly and professional. The windows are great, good quality and exactly what we wanted. - Would use them again.
Osborn Glass are a brilliant company - great to deal with and really high quality products and workmanship.
Osborn installed 3 French Doors (glass doors) with a 10 year warranty for me. They were professional and polite. I hired Osborn to replace doors that another door firm had installed, and that were leaking water after only 5 years.
Osborn's doors have much better seals, they advised me how to improve the design of the old doors to make the new doors more water resistant, and they gave me a warranty.
I am very happy with their service and product.
We had two windows replaced. From start to finish we were very impressed with Osborn - very succinct, informative and professional visit to our flat to give us a quote. The quote was a very fair price. The fitters were exceptionally good - polite, efficient, and did a very thorough job of cleaning up afterwards. Great work. I would definitely recommend Osborn.
Danny and Jo were a pleasure to deal with - competitive, and quick to get back to me and arrange fitting.
The internal glazing itself is excellent and I can already notice the difference and the double glazing was installed with minimal damage to the surrounding area.
Would certainly use again and recommend.
Thanks!
I had been badly let down by a window supplier in Park Royal who forgot to place the order for a large casement window needed for my garage conversion. He then told me it would take 6-8 weeks to get the window.
The make was Smarts - the Alitherm 300. After a bit of hunting around I rang the fabricators Garrards who said they could get me one made within 2 weeks but the order would need to come from one of their approved suppliers. I tried a couple of companies who told me that I had no chance of getting the windows before Christmas despite what Garrards had said. However Danny at Osborne Glass agreed to call Garrards and call me back. He did and I placed the order with him the same day. The window arrived a day early -within the 2 weeks!! No fuss,. Just simple efficiency.
I now have a fantastic new window that looks terrific and at a few quid cheaper than I expected.
I have since been contacted by Carolyn and sorted out the final payment. Both Danny and Carolyn have been a pleasure to speak to on the phone. None of this "it can't be done nonsense". Great service and all with a smile (you can hear those on the phone!)
We bought a 4 bedroomed Victorian semidetached house in September 2015 and decided to replace all the windows with double glazing, plus replacing the back kitchen door with a glass door and sash windows in the Dining Room with French windows. This was quite an undertaking. We were particularly anxious not to change the appearance of the exterior of the property any more than could be helped. At the same time as we were doing this we were having the house rewired, some chimney breasts removed, replastering done and a new kitchen fitted.
I saw the type of window I wanted on display in Osborn windows` premises in Lancaster Road, SE26 5QQ and invited their sales rep to visit. We had received visits from another firm but found that Osborn windows` rep was much easier to communicate with. He listened patiently and intelligently to our ramblings about our requirements and went to enormous trouble to explain what was possible and brought samples of a variety of sash window types to show us. He did not put us under any pressure to buy the more expensive windows and eventually we did a kind of mix and match of the top of the range and the less expensive. Fitting the windows involved co-operating with and working round the schedules of the builders and complications caused by the fact that we did not wish to move out while the work was done. The work proceeded incredibly smoothly, considering the complicated schedules and any slight mishaps or concerns we had were promptly dealt with. We felt very supported all the way through, even after the final account was paid, the sales rep coming round personally twice to deal with adjustments to one or two windows and French doors fitted in the Dining Room.
We would heartily recommend this firm to anyone looking to replace windows.
Osborn Glass & Windows did a fantastic job installing Sash windows. The windows have transformed our home. Danny spent time advising and going through the different types of windows, which was very helpful. He was easy to contact and got back to us straight away if we needed anything.
The fitters were very polite, tidy , punctual and professional . Windows were fitted in the time allocated to them without any problems.
Excellent service and we would highly recommend Osborn Glass & Windows
top class from start to finish. highly recommend . workers highly efficient and cleared up all the mess. work completed to a high standard. really pleased
Osborn Glass & Windows did a great job for us. Danny has been a fitter and so understands all the ins and outs of the products and what is/isn't possible. He has excellent product knowledge and was very patient when we were dragging our heels.
As for the fitters, they did a thorough and professional job, even to the point of tweaking the size of some of our furniture (at our request!) to ensure it fit the space better.
All in all, good high quality products, a great service and a very reasonable price.
We had Osborn Glass fit new windows and a patio door to our daughter's second/third floor flat.
All the work was of high quality and communication with Danny was excellent. Scaffolding was needed but Danny arranged all of this without fuss. I would definitely recommend Osborn Glass!
We had a new front door fitted last week. The guys were very professional and carried out a clean and tidy job. They arrived when said and worked from start to finish. Thank you for a lovely heavy new door.
Osborn Glass & Windows replaced my front door with high standards of professionality. The hallway now looks lighter, wider and neater! I am so pleased with the company I can highly recommend them!
They were punctual and courteous, left no rubbish behind kept the mess to a minimum and thoroughly well managed.
Thank you once again!
Danny and his team fitted UPVC sash windows in my property and the service was outstanding. I'm extremely pleased with the result, the flat is so much warmer and looks very smart from the outside. Danny was a pleasure to work with and I was very impressed with how simple this initially daunting job was.
Thanks to you all.
Osborn Glass and Windows replaced my old wooden sash windows with the Heritage PVC range with wood trims. I have to say they look fantastic! There seems to be much more window space, they are so clear and even though I was dubious about fitting PVC windows, I now wish I had changed them sooner! I wanted to use and support a local company and their prices were comparable with bigger window companies out there but the window quality is far superior than what I had been shown by others. Danny is professional and always got back to me promptly. The men who came to fit the windows were polite, punctual, worked later than I expected the days they were here and did a great job. Would definitely recommend them to others.
I have just had one single and one double sash windows fitted. by Osborne Glass and Windows. I had aluminium ones fitted 25 years ago and was a little dubious about changing to UPVc but the fit of these Heritage Windows has given slightly more window area.
I see that there was a comment left by Miss Jones and can only duplicate what she has said. I chose a middle priced product which I am very pleased with, both style and finish. The advice I got from Danny was spot on, he took the time to show us different models, and explained in depth how they would fit into the "hole" in the wall. He was extremely knowledgeable and was not the least bit pushy. The fitters came on a day that suited me, they were punctual, and tidy. I didn't catch their names - but thanks guys. When the time comes for my front windows I will definitely use Osborne Glass.
We had windows and a front door replaced, a few of the windows had to be rush jobs as other work was going on and Danny and his team managed to complete everything within times as promised. The work was done to high a standard and Danny's team of fitters were friendly, polite and very tidy. We had a grain put on the front windows and door and even had people knocking to ask asking if they were wood or not. I would definitely recommend Osborn Glass to friends.
Very very pleased with Danny from Osborn Glass and Windows. We have had lots of work done in the house and had various problems with builders and others and were so relieved that there were no hiccups for the door. Very profesional service, great quality door and very good price too. I would highly recommend them.
I recently had a new front door fitted by Osborne Glass and Windows. I am very happy with the finished product and found the fitter, Kostas to be polite, punctual, and tidy. What more can one ask for?
The customer service provided by Danny , the manager is second to none. during my initial consultation , he patiently took the time to answer my questions about the many different door stlyles on offer. Unlike some people who I have come across in sales, Danny was very knowledgeable and was not the least bit pushy. A day after my door was fitted, I had a small issue with the door. I called Danny and he popped by to look and remedy the issue at 7:30 the next morning which allowed me to get in to work without being too late.
I would definitely use Osborne Glass and Windows again and have already recommended them to a neighbour and a few friends who have commented on my new door.
Thanks again to all at Osbornes for a job well done!
Osborn Glass replaced two kitchen windows and a back door. They are very professional fitters arrived promptly on the day, worked very neatly and cleared all rubbish on completion. I would definitely recommend them.
Osborn Glass and Windows undertook 3 different glazing projects for me, as part of a house refurbishment project; 1) a coloured and textured glass feature aluminium frame window for the stairwell, 2) sliding reeded glass kitchen wall-unit doors, with thumb-pull cut-outs and 3) 2 internal 'windows' to allow light from the stairwell into adjacent rooms (one being an irregular shape, with part sandblasting). All pieces were made up to my own design ideas, and they worked well with me to make my ideas into technical reality. They did the work for me over the summer of 2014.
The final quality of the workmanship on all products is excellent and we are very happy with the results. The feature window in particular looks fantastic and we've had lots of comments on how good it looks - our stairwell now looks like a cathedral, apparently!
We had a few technical/design issues along the way, but these were resolved quickly and courteously to our satisfaction. Their communication was very good - I could always get through to them on the phone, and any queries were dealt with straight away. I would definitely recommend them to others and would be happy to share photos of their work in-situ.
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
.jpg');){kind=link}
.jpg');){kind=link}
.jpg');){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}
;){kind=link}