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About Britannia Windows

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January 2022
We contracted Britannia Windows to build our lean-to extension with an ultralight roof (Ultraroof) in August 2020. Despite being in the middle of the pandemic, we were assured that the extension could be completed in 3 months once planning had been issued (confirmed in a letter). This ended up taking nearly a year to complete. Although we are pleased with the overall build quality (confirmed by a snagging expert) – the journey we have been through was incredibly stressful and frustrating. The compounding delays, several last-minute changes of the installation date and lack of transparency resulted in the fact we would not recommend Britannia Windows. We also found the manner of the management to be rude and dismissive, particularly when we asked to escalate our complaints.

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