Alpine Window and Door Systems Ltd

Absolutely awful company! No customer service and quite frankly a farse of a company! After choosing to go ahead with Alpine for my new windows the problems began from the word go! 1st- gave me a installation date, arranged for my brother to stay the day at my new home while they were installed. As the morning past, no sign of Alpine! Phoned them, for them to tell us they had changed the installation date to the day after. You can imagine my fury. Apparently a letter was sent to my home adress but no proof of this availed. I recommended that maybe a phone call to the customers to change installation dates should be in their policy rather than a piece of paper! Jason who I spoke to at this point was rude, unhelpful and very unsympathetic to the fact people were taking days off work to wait in for them. As you can imagine I had my doubts that a letter was ever sent! Once my windows were installed, I was so pleased with them. They made such a difference to my house . I received my installation note the same day, I opened the envelope to find somebody else's personal details in my envelope addressed to me. Again this did not full me with much reassurance about the letter I was apparently sent. Did somebody else receive my letter with my details on?? Again, no help or reassurance from the alpine team, they just wanted to know when payment would be made. Over the next few days, we found packaging, silicone, screws, rubble, plastic and metal objects INSIDE wardrobes, INSIDE drawers, under beds, INSIDE ottomans, at the back of my shed, pushed down the back of units and in cupboards. We found a proxy 7cm long screws balancing on the top of my sons wardrobe. Again, spoke to the office regarding my complaints, this time we got half an apology. A week later one of the windows cracked. I understand this can happen sometimes but at this point my faith in the whole thing had gone. Alpine did rectify this quickly and did give us an £80 reduction for all the trouble. Finally we though all was over with, no, it has just taken us 8 weeks of weekly phone calls to Alpine for them to send us out the insurance guarentee for us to register on line. Again, this was not done easily, because it took them so long to do this, we had to take phone the insurance company ourselves and sort it because the membership number had expired. Even the consumer protection asscociaton were appalled at how this had been dealt with. This company is not professional, they don't care about customers, and after care, well, once they have your money they don't care.