Alpine Window and Door Systems Ltd

Alpine supplied the french doors to Appleyard Joinery Ltd of Morley who were replacing an existing door with a wheelchair accessible one. They supplied the wrong cill which for some reason the builder fitted rather than obtaining the right one. Eventually refitted doors with "right cill"?? Result - draughty door and condensation running down the internal bit of the cill onto the carpet and the door would not latch. I got nowhere with builder so I contacted Alpine to ask if they would send someone out to comment on the fitting of their product so that I could hold the builder responsible for the problems. The director I spoke to refused to become involved as "they spend a lot of money with us"!! I run my own business and if I adopted the same approach I would be saying "I used to run my own business" An ex Alpine employee did attend on behalf of the builder saying he was from Alpine to assess the problems. He adjusted the door in order to make it latch but this made pushing the handle up in order to lock the door very difficult, my wife was not strong enough to do this. When we told him we were not happy with this he replied "the manufacturers and the fitters cannot help it if you are old and infirm". He was told it was best that he leave. Whilst I accept that this guy was not from Alpine, he had worked for them for about 20 years before going self employed. Both him and the director seem to have had the same training regime.