Waveney Windows Ltd

I've used Waveney windows a number of times and for the smaller jobs of window I installations, they have been very good. However, they installed a conservatory for me recently. The quality of the conservatory and the price was very good but the trauma of installation was not. This company are good where they use their own staff and there are few interactions between the trades. For my conservatory, most trades were involved and some were some sub-contracted. Whilst most of the tradesman were very good, Waveney were awful at coordinating them, very poor when communicating with the customer and when we encountered some problems, arrogant in their handling of them. One example was that after they installed the main conservatory, I would not have been able to open the connecting doors once it had been plastered and the installation was not level. It was disappointing that I had to point this out to them. It is now mid-November and a project that should have been finished in August is still not quite finished. If they spent a little time being more proactive and ensuring things were right at each stage, rather than reacting to problems, then things might have been different. A shame really, because they could have had 5 stars.