Waveney Windows Ltd

We. went to bressingham show room diss for advice re a new conservatory roof and side windows, Nigel salesman there was extremely helpful with valueable information . Jack and Ian installed the roof and side windows , without any problem except one roof panel was incorrect, so two weeks later another installer,Dave, came to fit the window. This time the roof panel was the wrong shape, another delay. Having had very good service from Nigel, Jack and Ian went back to have the house windows installed, again they were excellent. After having the house windows installed I called to say that one window needed attention as the frame around the window was hanging off. Spoke to office, and was told office would get back to me and Dave would be round when he was in the area. After waiting a week for the office to call with a date to rectify the problem, I get a call today saying they knew nothing about the problem The staff at the head office, Halesworth , really let the company, down, messages are never passed on , don't return calls and never apologise for any inconvenience caused to the customer. If only the staff there were as efficient as their salesman and fitters . I now wait for call from the office to let me know when the problem will be rectified.