Starglaze Windows & Conservatories Ltd

We wanted a local double glazing for a significant refurbishment/high spend – we chose them as they are Which Trusted Traders (how????). The positives are the install that has been done while it took longer than planned and there were a few snags in context of coming out of covid was very good and the windows / doors of a high quality - also did some chopping out bricks very tidily - likewise the sales pitch was sensible not heavy. Pricing on the windows fair but they keep throwing extras in. Negatives is almost one year on we still have not had the facias and gutters completed. There have been numerous fitting appointments that did not happen, the sub-contractor blaming Starglaze and vice versa. Their quotes are not complete either, on the windows they did not sort an electrician for where there was a chop out. The facias/gutterings have been a complete joke, delays in surveying, then discovering the quote was wrong as they didn't update the second survey, now last week we were told actually did we sort out scaffolding out for facias and gutterings – never raised in the year before. I had to chase them again to get a reply on this (more cost they had not included). Hours and hours of calls, countless emails, churn of their staff who are always going to go to managers but nothing happens. In theory next week we have an install but I fear we may see the resurrection before this outfit can actually just do what we have paid months ago for. Avoid them.