Starglaze Windows & Conservatories Ltd

We wanted a local double glazing for a significant refurbishment/high spend – we chose them as they are Which Trusted Traders (how????). The positives are the install that has been done while it took longer than planned and there were a few snags in context of coming out of covid was very good and the windows / doors of a high quality - also did some chopping out bricks very tidily - likewise the sales pitch was sensible not heavy. Pricing on the windows fair but they keep throwing extras in. Negatives is almost one year on we still have not had the facias and gutters completed. There have been numerous fitting appointments that did not happen, the sub-contractor blaming Starglaze and vice versa. Their quotes are not complete either, on the windows they did not sort an electrician for where there was a chop out. The facias/gutterings have been a complete joke, delays in surveying, then discovering the quote was wrong as they didn't update the second survey, now last week we were told actually did we sort out scaffolding out for facias and gutterings – never raised in the year before. I had to chase them again to get a reply on this (more cost they had not included). Hours and hours of calls, countless emails, churn of their staff who are always going to go to managers but nothing happens. In theory next week we have an install but I fear we may see the resurrection before this outfit can actually just do what we have paid months ago for. Avoid them.

The front door is a decent product, but the experience and utter lack of customer care is appalling, I wouldn't even give them 1 star but the site makes the minimum a 1 star option. They came and ripped out the old door and when I say ripped out that sums it up, I mean it, they caused damage which later they didn't feel they needed to compensate for. I will include the email I sent to them. Dear Alex I have your final invoice but after what has happened with the door being fitted so poorly that we had to sit in the cold for a week, burning fuel just to keep warm as the wind was blowing through the very poorly fitted door, the pure inconvenience of having to take time off work to accommodate your Engineers attending the property, one day not even turning up at all and every other planned appointment not being meet and times changing on the day, this on every occasion. Even today he came at 10.00 and we had arranged 13:00 to 15:00. I can list all the times if required of arrangement and actually attending, not once have these arranged times been meet. Even on the second fit of the door, this was arranged for after 12:00 and we were phoned on the day once I was at work, saying the Engr needed to attend at 09:30, meaning that once again I was forced to arrange cover last minute at my own work. The fact that I need to redecorate due the poor workmanship of the Engr that did the first fitting of the front door. It wouldn’t of been so bad but he stuck that huge surround on and ruined the paint and surface, this to hide the plaster that he had broken during the first fitting. On the first install nothing was sealed, hence the very cold week. Even a major Steel re-enforcing bar was missed out so the whole things rattled and moved when closing the door. Part of the frame was broken, badly sawn joints , just a mess here are a few of the pictures taken. Were were left in this state for a week even though they were shown these pictures on the day. They did eventually return and fit it correctly a week later. They offered us a paltry £50 compensation payment and would not budge on that. I include pictures for you to see for yourself. Do not use, there are far better companies out there.