Insulating Windows

Ordered new kitchen window & door. On install day they didn’t show up. It’s now nearly 5 weeks since my promised installation date of 18 August. Still not a word from this abysmally run company about either return of my money or actual installation. If Insulating windows read this, don’t reply saying I should get in touch, why should I , it’s up to you to talk to your customers and keep them informed. YOU CALL ME. Having done some digging, I have found possible reasons why they haven’t installed and if they don’t get in touch soon I will make them public, suffice to say BEWARE, DO NOT HAND OVER ANY MONEY TO THIS COMPANY. K.Brackley ——————————————————————————————————————————————————————— Customer service sucks, promised call back didn’t happen, wasn’t until I got in touch with CEO did they bother to tell me they had supply issue and weren’t coming to fit my windows and door today. Your reply below to my original review. That’s my point!! you didn’t communicate at all, it was me who had to ring you and was promised an update, which never came. I eventually called you again last Thursday as you hadn’t called back and left a voicemail as nobody answered your phone. I sent a number of emails that eventually culminated in your CEO James McBride emailing me on Friday 18 August, as I waited for my install, who eventually admitted that you would not be installing as only the glass had arrived. Why does it need escalating to the CEO before I’m told, your email after the interim payment said you would call me, you didn’t. Why when you have a job booked why aren’t you chasing your suppliers to make sure the windows are delivered in time for install. Despite not being the cheapest quote I received, your sales manager Liz Regan convinced me to go with you again as you did a previous install without any issues. So despite your CEO saying your company would be in touch this week, I’ve still heard nothing from you by phone or email. A satisfactory solution would be you installing my windows as promised or returning all monies paid so I can get another company to do the job. You should be the ones calling me, not the other way round. K.Brackley Berkhamsted. Insulating Windows: Double Glazing Hemel Hempstead (owner) an hour ago Hi Globetrotters Club, We are sorry to hear that you're unsatisfied with our service. We try to communicate situations that arise with as much transparency as possible. We'd like to discuss this issue. Please give us a call back to speak to someone directly so we can help find a satisfactory solution for you. Thanks, The Insulating Windows Team