DG Solutions (South East) Ltd

This company are absolutely terrible, I’ve have nothing but disgusting customer service, major issues with the installation and issue with the windows themselves. The company installed our windows throughout our property and, in doing so, they damaged radiators, walls and didn’t fit the windows correctly. When the winter season began, we had windows flooding water into our home. I tried to call them out to rectify the problems, and spoke to a number of staff within the Exeter branch (despite us being based in Plymouth) who said they’d get back to me and never did. I ended up having to take the window out myself which is when I established the window was not correctly installed in the first place. I own a renovation company but was unfortunately too busy to install my own windows at the time, hence the reason for trusting DGSolutions. I then had to reinstall the window correctly myself, although damage had already been caused to my daughters room and they didn’t seem to care, nor did they formally apologise. We then had another fault with our living room window letting water in which damaged our oak flooring, curtains, and blew the plaster off the walls in areas. After investigation I found that this window was also incorrectly installed without sealing the windows, which was letting water through. We then had to wait weeks before anyone could come out and no apology was received yet again. We’re still having ongoing issues with seals leaking and the windows have only been in 6months! The warranty for the windows are pointless and you can’t ever get in contact to have them looked at! This is such an unprofessional company that do not provide any level of customer service. We’ll most certainly be taking matters further.