SEHBAC Windows & Doors Ltd

We ordered a replacement glass roof and patio door for our conservatory from SEHBAC. Was told job would take 7-10 days. NO NO NO, It took 14 weeks and 22 different workers to complete the work. The whole experience was absolutely horrific, bearing in mind we are both in our 70’s, but this made no difference whatsoever. From the very start when the workers turned up the materials were not on site. Work got delayed, the roof was eventually taken off, but things went very wrong from here on... we had a lot of wet weather and we were bailing out water day and night. The inside conservatory walls were plastered, but this didn’t make any difference to SEHBAC! The goal posts which were needed to support the roof and large patio doors were not put in level, then cladding on them had to be redone because it was a total mess. Roof supports went on, glass panels eventually put in, although initially one set of workers didn’t put the glass panels in correctly and they had to be redone. Door handles were put on crooked, and another nightmare..new handles took days and weeks to arrive. The box guttering leaked on 3 occasions. The 3rd time we were told it was condensation, but it was discovered that this was not the case, the welding had leaked. When the guttering was rewelded the welder accidentally burnt holes in the new carpet. SEHBAC have refunded the cost of replacement carpet which we awaiting fitting. Our gut feeling.. why oh why did we choose SEHBAC....how we wish we had believed the bad reviews! We have to say, the young girl in the office was never rude to us, and we had two workers who seemed to sort out other sehbac problems, they were kind men and good workers. Our message is... be very careful...ask friends and neighbours who they have used for their dorms, conservatory s etc.. don’t fall for the glossy magazines!