Mr Window Ltd

Horrible and disastrous experience with Mr Window. Do not make the same mistake! The original order was placed in the end of February 2016 for two patio doors, three double doors and seven single doors. After an extensive research the order was placed with the supplier on a promises and assurances that the goods will be delivered and installed within 4 weeks as per agreed specifications. Time and goods quality was of paramount importance to us and that was reflected in the price which we did not mind as long as everything was done on time. Three weeks later we were informed that the lock systems for the entry door has been discontinued and we had to choose another lock system that was already delaying the project. The first batch of the doors have arrived for installation on 1 April 2016. It was noticed that all single doors for bathrooms were with clear glass instead of frosted and were immediately sent back for replacement with no time frame indicated for new production and installation. Further problems have appeared with the installation of two by-fold patio doors. After visual and physical inspection of so called "installation" it was found that the screws were wrongly fixed to outer frame that has made the whole design unstable and caused constant jamming of by-fold doors. On top of that the door handles were of a wrong colour!!! with cheap and flimsy Chinese made locking mechanism. It was promised to be replaced and re-fixed on the second installation date two weeks later. The installers did not show up on the second installation date blaming us that we should have confirmed a day before the installation that was already agreed! We believe that this was a blunt excuse to move dates forward because they never had products ready. At this point we are 4 weeks late on the project! After numerous emails and complains, new installation date was set for 9 May 2016 and then due to their heavy work load were moved again to the end of May. At that point we have run out of patience, cancelled the whole order and officially requested full refund and compensation. The installers have refused and we are now taking this matter to the courts. My verdict for Mr Window: Unethical, unreliable, unprofessional. Very poor communication and service. Avoid at all costs. My recommendation. If you want a quality product and professional service go for the large manufacture and professional installer with proper and tested production facility that you can physically see.