Mr Window Ltd

I have had a truly poor experience with Mr Window and would definitely not recommend them. This is a shame as the workmanship was good enough, however they did the wrong job and at every step of the process there were problems, be it them turning up two hours late or not contacting me when they said they would. The meat in the pie however was that they gave me the wrong job – I wanted fixtures, which was quite clearly defined at the initial quote with a man called Brian and later on with the surveyor. Somebody drew arrows on the windows on the contract, which apparently is the universal language for windows opening and as far as they are concerned that is that. The whole point of me getting the windows was to increase security by having fixtures rather than openers, which is what I explained twice to them. When I contested this, they said they would look into it and come back to me via telephone – instead, they sent me an invoice and a letter threatening the passing of my details onto a debt collection agency if I didn’t pay in seven days. Bearing in mind this was the first invoice I had had from them and it comes with a threatening letter! Absolutely incredible. These people are cowboys. I called them up to ask why this had happened and they said they could amend the windows at an additional charge! I could probably have contested this further but I’m worn out by it and I did not want my credit rating effected by them passing my details on anywhere. As I said, the work is good enough, it’s just the wrong work! I also fear that this company are so incompetent that the dispute would likely go on forever and it just isn’t worth it. Avoid.