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About Essex Fascias & Windows Ltd.

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December 2018
I have now read the previous reviews, and wish I had done before I agreed anything. Mine is not as bad as some of the horror stories - but that remains to be seen as not finished. After agreeing a new front door and side panel, front cladding and new downpipe I was advised a 4 week wait. Now I know this to be fairytale stuff. I have already had one no-show and causing me to lose a days salary. Today was the next start date - turned up this time and the plan was to fit the door as that was the part that required me being there. They started to strip the old cladding as the door and frame were being delivered. Long story short, no door was delivered, they left after 2/3 hours,seemingly to chase it up. For me to get a (rare) call from EFW to advise there is a problem with the door. (so now I know that the door actually wasn't available on the first date despite giving me a different reason for no show) They never returned and left my property in the state shown in attached pics. Don't get me wrong, I don't think this is to do with the guys that were doing the work (I think they knew I was going to be super mad) and the small bit of cladding done looks like it will be great - I will amend this post if everything is resolved pdq. Who leaves a property in the state? They are impossible to communicate with and it always appears to be someone elses fault. Frankly I don't care - I made a contract with them, not their suppliers and it they who should COMMUNICATE as that is the essence of everything that could avoid hard feeling and waste of people's time. They are disorganised, impossible sometimes to contact, never respond to anything. Beware.

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