Sunset Windows Ltd

Sunset Windows fitted a conservatory for us in 2018. We were so pleased with the initial fitting, quality and the two med who came to fit it. Sadly, we noticed that one pane of glass was "blown" with moisture trapped between the two glazing units. This is very obvious. We contacted Dave the owner within weeks and he said he would order the glass and replace it. We waited for many weeks and then chased this up. Dave asked for the sizes of the window which implied that he had taken no action after our initial promise of replacement. We gave the sizes again and sent photos (as requested). We waited weeks again without hearing anything. I am not exaggerating when I say that we are now over a year later and we have made countless calls. Sometimes to Dave himself and often to a charming and very embarrassed lady in the office who is really sorry that Dave is resolutely refusing to get back to us. She assures u that she has passed on all our calls. We still have a broken window and now Dave is refusing to answer or reply to our calls. Please do not use this company. If you read other reviews (sadly we hadn't) you will see that our experience is not an isolated one. Dave - please sort this out - be decent, do the right thing. You have our money and your afters sales is terrible.