Sunset Windows Ltd

Sunset Windows renewed our conservatory and replaced our house guttering, fascia and barge boards in May 2011. The gentlemen who carried out the work appeared to do a very good job and were pleasant. Problems soon became apparent. Conservatory guttering Most joints on this leaked in the first few years but some remedial work was done. All joints on this guttering currently leak (ie two corner, 1 end and 1 straight) but I’m told this is not covered by guarantee. Guttering at side of house A piece of right angle guttering (which channels water from the gutter of the house hip roof to the main roof) broke away in 2014. When this was brought to the attention of Sunset Windows I was told that there was a one year guarantee only on guttering and at that time I accepted this statement. In November 2016 I came across my receipt and guarantee for the guttering work from Sunset Windows – I found that this includes the statement “All work carried out by Sunset Windows is guaranteed for 10 years”. Enthused by this discovery I rang Sunset Windows to request action and got confirmation that it would be looked at. I continued to ring during the following three months but could not prompt any apparent action. In early March I rang and was informed that the problem would be examined but, having received no telephone call during the following couple of weeks, emailed and phoned to get a response. Finally in a phone call I made on 24 March I was able to speak to the decision maker who informed me that the guttering problem was not covered by the ten year guarantee. So one piece of kit installed by Sunset Windows fails at its point of attachment to another piece of kit installed by Sunset Windows and the Sunset Windows guarantee does not apply! I’m not impressed. Guttering at rear of house This has one straight joint which leaked when installed. This was attended to initially but in more recent times has started to leak badly again. I’m told it’s not covered by guarantee. So, in conclusion, I’m not impressed with •the quality of construction (ie multiple leaking joints) •difficulties in getting Sunset Windows to respond, and •the quality of the company’s guarantees.