Europlas Ltd

Have had several Europlas products installed (conservatory, bi-fold doors, solar panels). All completed well, on time and by competent and friendly builders / installers. BUT our experience of aftersales service is, unfortunately, diabolical. Have sought service on two occasions for different issues. The first time it took many phone calls to elicit a response, promise after promise but no action. Finally when an appointment was made, no-one arrived. After escalation, finally we got the job completed. Second time (currently) we are trying to get a repair to the solar system. So far three phone calls to get an appointment; promises each time for a call-back as it seems impossible to speak directly to anyone who can make an appointment. Still no response after 5 days. This is totally unacceptable. I'm afraid that Europlas has lost a customer for any future work Update: after an email to the CEO (Ian Blackhurst) of ENTU, the owners of Europlas, got an immediate response from the area manager - good. Unfortunately the first appointment was cancelled at short notice (electrician ill) and its taken a further 2 weeks and several calls / emails to arrange another appointment. This was supposed to be the coming Saturday; just had another call to say its now going to be Sunday. Fingers crossed. You have to do better on your after-sales "service" if you want to retain customers!