Windows Plus Roofs Limited

After checking out numerous showrooms, we decided Kitchens Plus was the ideal company for the whirlpool bath we wanted, at the right price. We used a showroom close to our home town of Stanley but needed a special order for our requirements. Which were noted at the time, but would take about 6 weeks, which we accepted. On arrival, our old bath was removed and the new whirlpool unwrapped by the contract plumber. It turned out to be the wrong design, which we reluctantly accepted because we now had no bath, but which necessitated the other work which we had wished to avoid. The plumber and electrician both arrived on time and did and excellent fitting job. At no extra cost for the additional work required. The following day, we contacted the complaints manager at the showroom to bring this issue to his notice, but his attitude towards us prompted my wife to close down her phone on him. I subsequently contacted the managing director, Mr. Derek Bolton at their Newcastle HQ, personally, over the attitude of this man. Any doubts we may have had over personal service were dispelled with the speed in which he replied to me, with a generous recompense offer for our experience, and very satisfactorily dealt with the situation in a way we can be very assured that we would not receive the same treatment should we require any further service from them. In all, the staff were very obliging and friendly. The quality of the furniture and fittings sold by Kitchens Plus are in the top range. I would definitely use them again and recommend their products. The conduct of one person does not reflect the company overall.