Eco Home Improvements

Eco Home Improvement Ltd made an unsolicited cold call to my home telephone that is registered with Telephone Preference Service both pre-Covid-19 & post lockdown. Brian a self-employed salesman for Eco called at my house on Friday 30 October 2021 in connection with a kitchen refit. He took kitchen measurements & after units, tiles, white goods were selected gave me a quote. Brian had not brought a kitchen refit contract form with him & had to return with this the following day. The contract was completed and signed. Brian insisted that a bank transfer was made rather than a credit card or cheque payment for the £2,610 initial deposit which was made on 31 July 2021. On 10 August 2021 I became aware that due to the company's accounts for the year to 31 May 2020 being outstanding Companies House had that very day put a first notice in the London Gazette to advise that this company was to be struck off within 2 months. This would be the 1st full 12 month period of accounts that the company was required to file after Mrs Clare Anderson was appointed as a director during April 2019. As I was within my 14 day cooling off period I immediately informed Brian by text message & the company by email and Recorded Delivery letter that I was exercising my statutory right under the Consumer Contracts Regulations to cancel this contract. Brian contacted me on Wednesday 11 August 2021 to try and establish the reason for my cancellation of the contract. He was informed that I didn't need a reason but if I did I relayed the above-mentioned information to him. He seemed to be unaware of the Companies House action & said that he would need to discuss this issue with his director. I subsequently got a phone call from Darren at Eco on 19 August 2021 who initially tried to change my mind over the cancellation of the contract. He also advised that due to representations made by Eco to Companies House they had been given a further 3 months to rectify the situation concerning the missing accounts. When he became aware that this wasn't going to work he informed me that he would get on to processing my refund the following Monday 23 August 2021. Despite a further 2 Recorded Delivery letters to the company I have still not received any further contact from the company or the return of my deposit up to 26 October 2021. A Small Claims Court notice of claim was consequently issued for the recovery of my £2,610 deposit on 6 October 2021 and the company had up to 25 October 2021 to respond. I have as yet to receive any confirmation that any response has been made by the company to this claim. All of the above-mentioned information about the outstanding accounts which have still to be submitted and the Companies House action can be verified on their website. I will leave it up to you as to whether you wish to deal with this company.