Eco Home Improvements

After quite a delay a kitchen fitter and a trainee tunred up at my house. This guy took 2 weeks to fit my kitchen but quite often the 'main man' (Lucas Martin) turned up on his own and didn't ever work a full day ever. Eco's kitchen designer said that a wall couldn't be knocked down. It could but I took him at his word but later found out that it could as it had been done in other houses along my road. Brian has apparently had many years experience but he really screwed up the kitchen design. I repeatedly asked for the 3D design but it never appeared. I live in a three bedroom house so it is a family home and the larder that was fitted is far too small. The worktops are really not good and not what I asked for or was expecting. The fitter didn't fit enough cupboards and, even though I paid in full, I kept being asked for more money and I stupidly paid it as I thought that the fitter was coming back. Units are not fitted properly. No flooring (which I have paid for), no plinths, my floor was not levelled properly, I had to get rid of my old kitchen at some cost. The sink is the wrong colour. I could go on. They have promised to come back after two fitters visited my house. The plan that they were sent by Eco was different from mine, which were sent to me by the surveyor while he was measuring up. I was even told that, because the fitter was no longer working for them, they were not responsible for putting things right. B S. I paid them direct and when I pointed this out to them, the phone was slammed down on me because, apparently, I shouted at her. 20 months on I am still waiting but I have been promised that my kitchen will be sorted. My complaints and concerns were ignored for months. When I told someone in the office that I had recorded my conversation with Brian, I was told it was entrapment. I told Brian clearly that I was recording the call as it can be heard. Why would he be worried about entrapment if he was being truthful? Contact me on 07928 906570 and I will give you a virtual tour around my kitchen. I spoke to Darren, one of the 'main men' and he told me that kitchens are too much trouble and, given the choice, he wouldn't bother with them. The only one who appears to have taken my complaints seriously is Scott. Phone calls are rarely returned, and regular phone calls quite often do not a response. My advice? Go to any other company as it is really hard to get a response to any problems. 20 months (even taking into account Covid) is too long to wait.