St Andrews Home Improvements

Windows fitted 09/05/17. Fitters were absolutely brilliant really friendly and cleaned up as much mess as was reasonably expected. Informed us that the plasterer would come out and sort the damage. The date was all arranged and the day before they were due we received a telephone call saying that the plasterer had a family emergency and had to cancel. Then they didn’t realise it was a full day appointment despite the fact the fitters were heard telling them it was. Meanwhile we realised there was problems with the windows. One was running at an angle, one had been made to fit, the window sill in the living room was damaged, we later realised one of the locks on the bedroom window wasn’t working. When we contacted the company they said they would send someone out. They eventually sent the surveyor who measured up for the windows in the first place. He would have done well at the Edinburgh Fringe as a comedian. He tried to convince us that the window running at an angle was perfectly straight. Instead of putting a strap of wood at the top of the window to cover the gap in the made to fit window he decided he would have it built up at the bottom. Putting it out of line with the next door neighbours window. He did agree the damaged window sill would need to be replaced. When the work wasn’t finished by 7th July, I contacted head office who informed me by post that my complaint had been passed to the operations manager and resolutions team to investigate. With an apology for my experience so far. Since then I have received a phone call requesting the balance outstanding and a letter threatening court action. No mention of replacing the damaged goods provided by them. Thankfully we are covered by Section 75 of the Consumer Credit Act 1974