St Andrews Home Improvements

I would strongly urge anyone to steer well clear of this mob. They are part of the Entu group and are a nightmare to deal if you have a problem. We had windows fitted last year and one of the windows has since shattered due to a fault in the glass. Trying to contact them is almost impossible as they don't answer their phones. If you are fortunate to get in contact with them you are met with a barrage of excuses. I was told the repair would be done within 7 to 10 days. I must have been mad to believe them. The latest excuse is that the wagon didn't make to their depot this morning as it had broken down and they don't have any more info from the supplier regarding the delivery. The glass was meant to have been delivered yesterday according to the service department and that they would do their utmost to get this repair done as quick as possible. Now if i had paid the £90 insurance premium it would certainly help to get the repair done according to the other part of their service department. They can't contact one another because their phone lines were down and the only way they can contact them is by e-mail which will take 72 hours. So basically we are sitting with an inside pain of glass that is completely shattered and could fall in at any time.