Latchford Village Windows

Had Guardian Warm Roof fitted on 24 April 2023 on our existing conservatory for £10,570. The job took 2 days and plasterer 2 days. I was not happy with guttering as it was not even clipped on and I knew water would be floosing off it onto ground. When rain came we were proved right! Had two second opinions and each one said it needed taking down and redoing! Velux windows are not finished off and on investigation have been damaged and one is twisted and both just finished off with silicone, not the appropriate kit. Mark Dennett never went on the roof to see what I was talking about. We had 4 bungalow tiles replaced by them which were not the correct size and paid another £325 to have these replaced. Went to Trading Standards and they have listed everything against their Company. Emma Dennett was good at responding to calls, but neither her nor Mark really acknowledged there was a problem. 5 year verbal guarantee is not acceptable and should be in writing as Trading Standards pointed out. Work overall not of an acceptable standard. Today we are paying another £500 to a roofer who is traying to "mask" around the Velux windows to make them look finished. Would not recommend them to anybody.