Latchford Village Windows

We had a front door fitted 12 months ago, when the door first got fitted, I messaged Emma with pictures of damage caused to our home, only to be told that the damage was already there, but I sent pictures of the damage not being there before the day of the door being fitted, all I got back was sorry it much of been done and not noticed, for the first 3 months the door was great with no issues, however the door and frame wasn't fitted correctly, and after several messages, emails and calls with Emma, Mark come out and one of the works but still the door isn't closing correctly and doesn't open correctly either, large gap around the door frame and door. Had to get a key cut which they paid for as we bent it trying to lock the badly fitted door, on occasions we were locked out as the door wouldn't unlock, was told by Emma this is because the door is in the sun all day as our front is south facing, " ridiculous excuse " the last time anyone come out to sort the door was at the 11 month point of our 12 months guarantee, the fitter said he would return the following day to refit the trim around the door, still waiting some 3 months later, messaged Emma, which she received as I got a notification saying she had received and read the message, but no reply. Seem to me that they were just running down the 12 months guarantee period. Latchford Village windows wasn't the cheapest company but is a local run company who pride themselves on being a family run business for many years, I know that you can't please every customer, but you should try to please you're own customers, ie us. Regardless of Latchford Village Windows response to this feedback, OUR DOOR IS STILL NOT FITTED CORRECTLY. Nick.