Premier Kitchens & Bedrooms

Oh where to begin. The salesman was brilliant, he completely suckered us in with his enthusiasm. Then it’s a downward spiral from there. The fitter was obviously not certified as his ineptitude Is beyond belief really, we’ve never come across such terrible workmanship. His piece de resistance was to cut through a water pipe in our airing cupboard even though my husband assured him this was the wrong one. He gaily replied, “I’m a professional and I know what I’m doing !” Then successfully flooded the airing cupboard, my bed, me bedroom carpet.......he continued by saying our piping must be wrong and to prove his point he ripped up carpets and floorboards in 4 rooms till he turned around and said, “you were right after all “. Water proceeded to trickle down our hall ceiling around our electrics and soaked the hall carpet 🙄. Needless to say, we fired him. Oh then we tried contacting CUSTOMER SERVICES 🤣 these people are like the tooth fairy or Father Christmas, you really, really want to believe they exist BUT they don’t. Not one apologetic phone call, not one answer within the promised 2 working hours, not even 2 working flipping days. In fact, I think it was completely by accident that they found out everything had gone wrong. The fitters boss called to say he was sick and wouldn’t be coming in, we said funny that we’ve fired him. Fast forward to his boss coming around to check on his work, nice man. Apparently it was NOT UP TO STANDARD, what a surprise. Everything must come out, everything he did needs to be checked ..... we shall get back to you immediately. Yeah right ! Here we are with a fantastic fitter doing an outstanding job but the first bath had to taken out as the previous guy had stood in it in his boots and dropped bits of concrete all over it! The replacement when it eventually arrived (after countless calls leaving messages and me eventually loosing the plot and turning into a screaming banshee) was also damaged 😡the poor fitter spent ages trying to get someone to authorise a new order for a bath, talk about being passed from pillar to post.......... days later we are still waiting, for a call, an e mail, a smoke signal ....anything to acknowledge the fact we need a bloody bath. It’s not rocket science after all, is it ? So, the moral of the story . . . . DO NOT USE PREMIER