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Elglaze is rated outstanding!

Elglaze

4.8/5 Stars - 60 reviews

7-8 Earith Business Park, Meadow Drove, Huntingdon, Cambridgeshire, PE28 3QF.
01487 842643
https://elglaze.co.uk
sales@elglaze.co.uk
/elglazeUK/
@ElglazeUK
58 Positive Reviews
2 Negative Reviews
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Reviews (60)
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January 2020
*****Excellent fitting and taking out of the old window. The team were friendly, careful and efficient and would definitely recommend them. Given the 2 stars because of the SALE and I am sorry that this has put me off going to Elglaze again. We were not given a choice of handles or beading and not liking the curvy style, the window and handles are ugly. I suppose some of this is our fault as we should have asked, it would have been good to have been told what choice's, if any, were available. Having had our Patio doors replaced a few years earlier, we thought the window would be of a same style. As they say you live and learn, and we will know what to ask for next time. Or just go somewhere else.

Company Response

Dear Mrs Hales, We are very sorry you’re not happy with the style of window that has been fitted. We always supply and fit the style that is specified at the order stage. Our standard uPVC windows come in two styles; Beveled or Ovolo. In this instance the Ovolo style was specified on your order. We can only apologise that you were not made aware of the choices available to you. We are happy to replace your window with the Beveled style to match your patio doors if this is what you would like. This will obviously cause some amount of disruption as we would need to replace the whole unit. Our standard uPVC windows all come with the same handle style but you can specify the colour. If you would prefer gold or chrome handles we would be happy to supply and fit the colour of your choice. This is the least disruptive option and could be completed swiftly. Either option would obviously be undertaken free of charge. We attempted to contact you last week and Jim spoke to your partner who advised us to speak to you directly. We’ve been unable to reach you on your mobile but will try again this week. If you are happy to contact us directly, we can make arrangements for your preferred solution. Thank you for the kind words regarding our installation team, we very much appreciate the positive feedback in this regard. Kind regards, Elglaze

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The above reviews are the opinions of the individuals submitting them and not necessarily a true reflection of the performance of this business. We therefore disclaim all liability and responsibility arising from any reliance placed on them.

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