Company Response

Dear Mrs Hales, We are very sorry you’re not happy with the style of window that has been fitted. We always supply and fit the style that is specified at the order stage. Our standard uPVC windows come in two styles; Beveled or Ovolo. In this instance the Ovolo style was specified on your order. We can only apologise that you were not made aware of the choices available to you. We are happy to replace your window with the Beveled style to match your patio doors if this is what you would like. This will obviously cause some amount of disruption as we would need to replace the whole unit. Our standard uPVC windows all come with the same handle style but you can specify the colour. If you would prefer gold or chrome handles we would be happy to supply and fit the colour of your choice. This is the least disruptive option and could be completed swiftly. Either option would obviously be undertaken free of charge. We attempted to contact you last week and Jim spoke to your partner who advised us to speak to you directly. We’ve been unable to reach you on your mobile but will try again this week. If you are happy to contact us directly, we can make arrangements for your preferred solution. Thank you for the kind words regarding our installation team, we very much appreciate the positive feedback in this regard. Kind regards, Elglaze