Thistle Windows & Conservatories Ltd

BAD DECISION - BAD CHOICE My mother has been living in her home since it was built in 1965. In 2014 Thistle Windows fitted two new windows. The fitters were messy, untidy and careless damaging the walls as they fitted the windows. We had to get the decorator to repair holes in the walls, repaper and paint. A year later, 2015, a huge crack appeared in one of the windows from the top to the middle. Eventually, someone came and ascertained that the windows were quite wide and had not adjusted properly. A few more weeks went by until the pane of glass was replaced and frame secured properly. In January 2016 rain poured in both windows upstairs and found its way into mum's recently decorated lounge downstairs. Again, eventually a representative looked at the windows. Scaffolding was erected and it was found that the lead flashing had not been properly installed to stop rain seeping in. So this was repaired. Or so we thought. The lounge damage was repaired too. Then mum noticed that the ceiling in the vestibule had water marks so she notified the company again. Mum has tried twice to speak to Mr Bruce the Manager but this has proved fruitless. He's always in a 'meeting'. She has spoken to Andrew Cadman who told her it was 'human error' and everyone makes mistakes and that it was a very bad storm which caused the rain to pour in? However, the original windows NEVER leaked and for the 50 years mum has lived there she has witnessed worse storms! This has taken 4 months to rectify. We are really disappointed with Thistle Windows and mum wishes she hadn't bothered replacing the windows in the first place. One rep apologised for the errors and told us if we wanted to complain then we need to write a letter to Mr Bruce. Mum has not been offered any kind of compensation for the errors Thistle Windows have created. This is outrageous and we WOULD NOT RECOMMEND THISTLE WINDOWS TO ANYONE.