Jackson Windows

2.8/5 Stars - 13 reviews

13 reviews

2.8

6 Positive Reviews

7 Negative Reviews

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Reviews (13)

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April 2026

newark-and-sherwood

We recently replaced our old timber front door with a modern composite door by Jackson Windows, and the difference it has made to the thermal performance of our home has been remarkable. There are no more drafts, and it is much easier to maintain a comfortable temperature indoors. The quality of the door itself is excellent - it feels solid and secure, with a premium timber-like finish that perfectly preserves the character of our 200-year-old cottage in the Lincolnshire countryside. The advanced security features, including a 5-point locking system, provide real peace of mind. Communication from Jackson Windows was excellent at every stage, from our initial enquiry with Sam, who was incredibly efficient and returned a quote promptly, through scheduling the survey and right up to installation. Everyone involved did exactly what they said they would, keeping us informed throughout and making the whole process smooth and stress-free. The fitting team arrived on time, treated our home with respect as if it were their own, worked efficiently, and left everything spotless afterwards. Their attention to detail was clear throughout, and it was obvious they take great pride in their craft. We couldn’t be happier with both the product and the service. We have already placed an order for replacement French doors and are looking forward to having these manufactured and fitted. Thank you to Jackson Windows for a job very well done.

Company Response

Thank you for taking the time to share such a detailed and thoughtful review. We are delighted to hear how much of a difference your new composite door has made to your home! We are also very pleased that the entire process, from your initial enquiry with Sam, through to installation, met your expectations. Thank you for choosing Jackson Windows. If there is anything we can help with in the future, please do not hesitate to get in touch.

April 2022

north-kesteven

I've had my conservatory for 6 or 7 years. l called Jackson about about a small problem that had developed, they came out and fixed it. . Without any fuss or charge thank you Jacksons

Company Response

Thank you for your kind review. We’re really pleased to hear that you felt able to come back to us and that we were able to resolve the issue quickly and without any hassle. Providing reliable aftercare is just as important to us as the initial installation, so it’s great to know our team was able to help and leave you satisfied. If you ever need anything in the future, please don’t hesitate to get in touch

February 2021

west-lindsey

Remedial team took prompt action Really helpful member of team improved situation with front door and is reporting back to base for more improvement He was helpful , knowledgable and polite. Well done every body and thank you Proof of purchase edited to remove visa details

Company Response

Thank you for your review. We’re pleased to see that our team acted promptly and provided helpful, knowledgeable service to resolve the issue. We place a strong emphasis on responsive aftercare, clear communication, and ensuring every customer receives a professional, courteous service from start to finish. If there is anything we can help with in the future, please do not hesitate to get in touch.

May 2019

south-kesteven

Before I begin this review I want to make it clear that I have no connection with the company, and that this is a genuine review of my experience with Jackson Windows (Supreme Windows). To begin with we decided to have a porch door fitted to our property and after looking at a number of options, we decided to ask for three quotations, one company even after a second asking failed to produce a quote or even a visit, the second company did come out and looked at the job, and never got back to us with a quotation the third company, Supreme Windows came out gave us a full explanation of the work that was required and what they could offer together with a reasonable quotation, and dare I say it, not one attempt at pressurising us into making any immediate decision. Having decided to use Supreme Windows we were not disappointed, the date fixed saw a fitter Gareth arrive promptly and at the end of the day we had a lovely new porch door that met all our expectations, the work was carried out very professionally, no mess was left, and we were fully satisfied with every aspect of our dealings with Supreme. Moving forwards we decided to have all our windows and doors replaced and here we made a big mistake by asking a national company for a quotation, the representative could have sold sand to arabs during the almost four hours it took us to get rid of him, we also disliked the pitched high price slowly tumbling to less than half of where we first started, having managed to get him out of the door we both decided that his company was a non starter, my second attempt at obtaining a quotation met with some bizarre comments over the telephone about width of opening windows for fire escape purposes from upstairs rooms, by the time I managed to get the telephone down I had written that company off and so we turned again to Supreme Windows, and I am still asking myself why I did not go to this company in the first place. Again we received a home visit, and after a full inspection of the windows, doors, French window and bay window we were given what I would term a realistic and sensible quotation, in fact as the representative left us we had already made our mind up to proceed, arrangements were made for a surveyor to come to take exact measurements, and within a matter of days we had details of final cost breakdown and a possible start date. Work commenced as per arrangements and we could not have wished for two nicer tradesmen in Barry and Andy D., they carried out the four days work in a most professional manner, no need to worry about fitted carpets as they dust sheeted everywhere that they worked, and after finishing they vacuumed each area, so that other than the new window you would not have known anyone had been working in the area. The four days went perfectly, hardly any disruption to our lives other than the work that was being undertaken in each room, Barry and Andy were polite, respectful and what I would term real professionals in their whole manner and method of working, complementing one another throughout the progress of the work. From a personal viewpoint I cannot praise the whole experience with the Company enough, from the ladies in the sales room in Sleaford, David the representative, the surveyor who visited (apologies I cannot remember your name), Gareth, Andy D and Barry, all as far as I am concerned on top of their individual games, and furthermore they made our somewhat earlier worries about possible damage to decor and disruption during the major work, of no consequence, such was their attention to making the work run smoothly and efficiently as possible without disrupting our daily life. On behalf of my wife and I may I say a big thank you for a job well done, and to finalise may I say that back in the early eighties when UPVC became popular, we had an excellent family firm fit new UPVC windows to our property in Leicestershire where we then lived, the company had a motto, "nice people to do business with," in that case it was very true, and I would like to say that the same motto could easily be applied to Supreme Windows too.

Company Response

Thank you for taking the time to share your detailed experience. We’re delighted you chose us and that both your porch door and full window and door replacement met your expectations. It’s especially great to hear your kind comments about our team, from the initial consultation through to installation. If there is anything we can help with in the future, please do not hesitate to get in touch.

March 2019

north-east-lincolnshire

WAS COLD CALLED ABOUT ANY WORK THAT i WAS THINKING OF DOING- I SAID I WAS INTERESTED IN SOFFITS & FACIAS. WAS TOLD A BOOKING MANAGER WOULD RING ME BACK. MEANWHILE - I WENT TO CHECK COMPANY REVIEWS. WHEN THE MANAGER RANG, THE CONVERSATION TURNED TO THE REVIEWS - WHICH WEREN'T GREAT. SHE SAID ALL REVIEWS WERE NOW ON SOCIAL MEDIA, BUT I SAW ONE FROM MAY 2018. SHE GOT SNOTTY - AND SAID I WASN'T THE SORT OF PERSON THE COMPANY WANTED TO DO WORK FOR. I SAID I THOUGHT A COMPANY SHOULD BE LOOKING FOR BETTER REVIEWS THROUGH GOOD SERVICE. SHE PUT THE PHONE DOWN DON'T THINK THEY'LL BE GETTING ANY WORK FROM ME

Company Response

Thank you for taking the time to share your feedback. We are sorry to hear that your experience in March 2019 left you feeling disappointed. This review relates to a historic interaction with a previous sales and booking process that no longer reflects how our business operates today. Over the years, we have significantly evolved our customer service approach, team structure, and communication standards to ensure every enquiry is handled professionally and respectfully from first contact through to manufacturing, installation and aftercare. We understand how important first impressions are, and we appreciate feedback like yours. Today, Jackson Windows focuses firmly on transparency, customer experience, and long-term reputation built through service and product quality rather than sales pressure. We encourage anyone looking for a reputable Lincolnshire double glazing company to visit our Google, Trustpilot and Facebook pages to consider our more recent reviews, which reflect our exceptional factory performance, the complex job capability of our teams, low-pressure advice you can expect from our designers today, and neat, stress-free installs by our award-winning fitting teams.

January 2019

west-lindsey

got a good price for the front door, back door, and personnel to the garage door, plus replace the patio with french doors. long leading time and a late start, sent only one man and was there till dark, probably the reaon that there was damage to the rear door reveals , brick face damaged forcing and oversized frame out of the opening in darkness ,had there been two men the damage would not have happened as they would of had time to do the job. that night rear door wouldn't lock,multi-locking pointed that didn't. rang the rep, nice chap, who said he was in the area next day so would attend to the loc.k. as i also wanted to replace the soffit and facia I rang HQ and they said they would send out the rep, as i mentioned he was to attend to the lock, she said that he could quote at the same time. guess what, no show, so still have a sticky lock, at times, and had to go elsewhere for quotes . nice people ,poor service

Company Response

Thank you for sharing your feedback. We are sorry to hear that aspects of your experience in January 2019 did not meet expectations at the time. This review relates to previous processes that no longer reflect how we operate today. We fully agree that the service described would fall short of the standards we deliver today. Since then, we have introduced many improvements and recruited new team members in customer service roles who are responsible for more detailed pre-installation planning, structured project scheduling, including sufficient staffing and clearer communication throughout every stage of the process, from the initial enquiry, through to manufacturing and installation. We have also implemented dedicated aftercare processes to ensure any issues are resolved promptly and reliably. For anyone considering Jackson Windows today for their Lincolnshire, Nottinghamshire or South Yorkshire home improvement projects, we would encourage you to visit our Google and Trustpilot pages, where our recent reviews reflect the exceptionally high standards of workmanship, organisation, and customer care that we consistently deliver.

December 2018

east-lindsey

From my initial inquiry, to the representatives visit, on time. To the installer Andy D coming today to install two windows and a new composite front door. I am very pleased with the service from your company.. Andy arrived on time. Was pleasant and friendly, and worked hard all day on his own. He cleared up when finished in each room. The windows look great and I’m very pleased with the door. I would certainly recommend your company and Installer Andy D.

Company Response

Thank you for your fantastic review of your new windows and composite front door for your Lincolnshire home. We’re delighted to hear that you were pleased with the service from your initial enquiry right through to installation. Our installers are highly experienced and take great pride in their work, so it’s great to know Andy delivered a professional, efficient installation while keeping disruption to a minimum. Leaving every home clean and tidy at the end of each stage is something we place huge importance on, and we’re pleased this stood out to you. If there is anything we can help with in the future, please do not hesitate to get in touch.

June 2018

west-lindsey

Terrible service, shocking. Price was competitive but that’s the only plus point. First date of fitting having taken time off work they cancelled at 5pm the night before....... Then broke the bathroom window which took 11 days to return and repair. They had scaffolding fitted the day before the original fitting date. This it transpired was in the wrong place. So another delay. Scaffolders returned after the weekend to rectify this. A new pain of glass booked in to fit. You’ve probably guessed they didn’t bother turning up for that at the time or day THEY arranged...... I could honestly say we felt like the first job they had ever done. If they’d have turned up on horses with Stetsons on I would have been no more shocked than I was. Poor poor poor!!! Good luck if you choose them!

Company Response

Thank you for sharing your feedback. We are sorry to hear that your experience in June 2018 involved delays, communication issues, and disruption during your installation project. For transparency to today's readers, this review reflects historic operations and earlier project-management processes that are no longer representative of how Jackson Windows operates today. Since that time, we have made significant investments and improvements across scheduling, installation coordination, contractor management, and customer communication. Projects are now managed through far more structured planning systems with clearer appointment handling, stronger quality control procedures, and dedicated aftercare support to ensure issues are resolved quickly and professionally. Nevertheless, customer feedback is always important to us, you yours has contributed to the significant operational changes and the highest service standards that the company follows today. We encourage prospective customers who are looking for quality bespoke double glazing for the Lincolnshire, Nottinghamshire, or South Yorkshire home, to visit Google and Trustpilot for more recent reviews, which provide a more accurate reflection of the exceptional customer experience and company performance today.

November 2017

west-lindsey

had supreme windows around for a quote,i now know they are jacksons,so why hide ? got thro the measuring stage and i asked for the location of other installations, so i could judge their work,flatly refused to give out info on work they had done locally,or indeed at all,just kept quoting their "turn over " . had two other quotes,one excessively high even with the discount,and one with a very good deal, both gave me locations of their work ,two jobs within walking distance. After several quotes of turn over and calls to the boss i ask them to leave,which i had to do more than twice needless to say i have gone elsewhere ,shame really i think they could do with the extra turn over..

Company Response

Thank you for your feedback. We are sorry that your experience during the quotation process in November 2017 left a negative impression. This review relates to historic processes that are no longer representative of how Jackson Windows operates today. Since then, the company has introduced a far more customer-focused consultation process designed to provide homeowners with helpful advice, an absolutely zero-pressure experience, and improved communication throughout. We appreciate all feedback, as it has helped shape the modern standards and customer experience the business delivers today. We encourage prospective customers who are looking for quality bespoke double glazing for their Lincolnshire, Nottinghamshire, or South Yorkshire home, to visit Google and Trustpilot for more recent reviews, which reflect our exceptional manufacturing performance, the complex job capability of our teams, and impeccable, stress free installs by our award-winning fitting teams.

May 2017

North Lincolnshire

https://conversation.which.co.uk/home-energy/dont-fall-for-double-glazing-sales-tricks/ Please please look here first as I've just looked at the reviews on this site and can say I had the same bully boy technique tried on me after telling him I had recently thrown safe style out of my house for this!

Company Response

Thank you for your feedback. We’re sorry to read your comments, as the experience in May 2017 you’ve described does not reflect how Jackson Windows operates today. We have a firm no-pressure policy in place, and our approach is based on providing clear, informative advice so customers can make decisions in their own time. Respectful, professional conduct is a core expectation of every member of our team. Since the time of reviews like this, which relate to historic processes, we have strengthened our training, processes, and oversight to ensure a consistently positive and comfortable experience for every customer from first enquiry through to installation and aftercare. For anyone researching Jackson Windows today, we would encourage you to visit our Google and Trustpilot pages, where our recent reviews reflect the honest, transparent and customer-focused service we now deliver to homes across Lincolnshire and Nottinghamshire.

September 2015

Lincoln

I have to say that the whole process dealing with jacksons was a pleasure . there designer was polite , professional and very informative . the products that they have installed have exceeded my expectations and after we placed our order we was then contacted by there survey department who arranged for their surveyor to attend our property to finalise the order. 3 weeks later the fitters arrived and just as professional installed our windows and doors and before leaving cleared and cleaned up after themselves. I have since recommended my parents and friends and would like to thank Jackson windows for delivering exactly what it says on the tin. thank you

Company Response

Thank you for your fantastic review of your new windows and doors for your Lincolnshire home. We’re delighted to hear that you enjoyed a smooth and positive experience from start to finish We take great pride in offering a no-pressure, informative approach from our designers, so it’s great to know this stood out. Just as importantly, our installation teams work to the highest standards, treating every home with care, working efficiently, and always leaving everything clean and tidy on completion. We’re delighted that the finished products have exceeded your expectations and that the whole journey from design through to survey and installation delivered exactly what you were looking for.

June 2014

Lincoln

We recieved a quote from jackson windows recently at which the person giving the quote intimidated my partner and convinced her to put a deposit down that moment or we would not be able to recieve his fantastic offer. He first quoted £15000 for 7 windows and 2 doors, he then came down to £7500 as a special deal to us. This was then checked and he said he could do it at £4500 as he would do it all at trade price for us but she had to put a deposit down there and then or he would not be able to get this "amazing price". In conclusion, I would say they are bullies and could be seen as a bunch of con men.

Company Response

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience in October 2014, as the situation you’ve described is not in line with how Jackson Windows operates today. We take concerns around the sales approach extremely seriously. There is absolutely no expectation for customers to make on-the-spot decisions, and we actively promote a no-pressure, consultative approach where customers are given the time, space, and support to make the right choice for their home. Clear, consistent pricing and transparent quotations are also a key part of our process. Since this time, we have introduced stricter training, oversight, and quality control across our design team to ensure every customer interaction reflects our values of professionalism, respect, and honesty. For anyone looking for reliable Lincolnshire double glazing companies, we would encourage you to visit our Google and Trustpilot pages, where our recent reviews reflect the experience, our customers now receive, focused on helpful advice, transparent pricing, and a smooth, well-managed service from start to finish.

March 2014

Lincoln

Would not recommend to my worst enemy , poor , very poor.

Company Response

We’re sorry to read your comments, as this does not reflect the standards we deliver today. Jackson Windows today operates with a strong focus on quality workmanship, clear communication, and a positive customer experience from start to finish. We have made significant improvements to our processes and service over time. For anyone considering us, we would encourage you to view our recent reviews on Google and Trustpilot, which reflect the high standards and service our customers now expect and receive.

The above reviews are the opinions of the individuals submitting them and not necessarily a true reflection of the performance of this business. We therefore disclaim all liability and responsibility arising from any reliance placed on them.

Jackson Windows

2.8/5 Stars - 13 reviews

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