Before I begin this review I want to make it clear that I have no connection with the company, and that this is a genuine review of my experience with Jackson Windows (Supreme Windows).
To begin with we decided to have a porch door fitted to our property and after looking at a number of options, we decided to ask for three quotations, one company even after a second asking failed to produce a quote or even a visit, the second company did come out and looked at the job, and never got back to us with a quotation the third company, Supreme Windows came out gave us a full explanation of the work that was required and what they could offer together with a reasonable quotation, and dare I say it, not one attempt at pressurising us into making any immediate decision.
Having decided to use Supreme Windows we were not disappointed, the date fixed saw a fitter Gareth arrive promptly and at the end of the day we had a lovely new porch door that met all our expectations, the work was carried out very professionally, no mess was left, and we were fully satisfied with every aspect of our dealings with Supreme.
Moving forwards we decided to have all our windows and doors replaced and here we made a big mistake by asking a national company for a quotation, the representative could have sold sand to arabs during the almost four hours it took us to get rid of him, we also disliked the pitched high price slowly tumbling to less than half of where we first started, having managed to get him out of the door we both decided that his company was a non starter, my second attempt at obtaining a quotation met with some bizarre comments over the telephone about width of opening windows for fire escape purposes from upstairs rooms, by the time I managed to get the telephone down I had written that company off and so we turned again to Supreme Windows, and I am still asking myself why I did not go to this company in the first place.
Again we received a home visit, and after a full inspection of the windows, doors, French window and bay window we were given what I would term a realistic and sensible quotation, in fact as the representative left us we had already made our mind up to proceed, arrangements were made for a surveyor to come to take exact measurements, and within a matter of days we had details of final cost breakdown and a possible start date.
Work commenced as per arrangements and we could not have wished for two nicer tradesmen in Barry and Andy D., they carried out the four days work in a most professional manner, no need to worry about fitted carpets as they dust sheeted everywhere that they worked, and after finishing they vacuumed each area, so that other than the new window you would not have known anyone had been working in the area. The four days went perfectly, hardly any disruption to our lives other than the work that was being undertaken in each room, Barry and Andy were polite, respectful and what I would term real professionals in their whole manner and method of working, complementing one another throughout the progress of the work.
From a personal viewpoint I cannot praise the whole experience with the Company enough, from the ladies in the sales room in Sleaford, David the representative, the surveyor who visited (apologies I cannot remember your name), Gareth, Andy D and Barry, all as far as I am concerned on top of their individual games, and furthermore they made our somewhat earlier worries about possible damage to decor and disruption during the major work, of no consequence, such was their attention to making the work run smoothly and efficiently as possible without disrupting our daily life.
On behalf of my wife and I may I say a big thank you for a job well done, and to finalise may I say that back in the early eighties when UPVC became popular, we had an excellent family firm fit new UPVC windows to our property in Leicestershire where we then lived, the company had a motto, "nice people to do business with," in that case it was very true, and I would like to say that the same motto could easily be applied to Supreme Windows too.
