Jackson Windows

2.8/5 Stars - 13 reviews

13 reviews

2.8

6 Positive Reviews

7 Negative Reviews

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Reviews (13)

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January 2019

west-lindsey

got a good price for the front door, back door, and personnel to the garage door, plus replace the patio with french doors. long leading time and a late start, sent only one man and was there till dark, probably the reaon that there was damage to the rear door reveals , brick face damaged forcing and oversized frame out of the opening in darkness ,had there been two men the damage would not have happened as they would of had time to do the job. that night rear door wouldn't lock,multi-locking pointed that didn't. rang the rep, nice chap, who said he was in the area next day so would attend to the loc.k. as i also wanted to replace the soffit and facia I rang HQ and they said they would send out the rep, as i mentioned he was to attend to the lock, she said that he could quote at the same time. guess what, no show, so still have a sticky lock, at times, and had to go elsewhere for quotes . nice people ,poor service

Company Response

Thank you for sharing your feedback. We are sorry to hear that aspects of your experience in January 2019 did not meet expectations at the time. This review relates to previous processes that no longer reflect how we operate today. We fully agree that the service described would fall short of the standards we deliver today. Since then, we have introduced many improvements and recruited new team members in customer service roles who are responsible for more detailed pre-installation planning, structured project scheduling, including sufficient staffing and clearer communication throughout every stage of the process, from the initial enquiry, through to manufacturing and installation. We have also implemented dedicated aftercare processes to ensure any issues are resolved promptly and reliably. For anyone considering Jackson Windows today for their Lincolnshire, Nottinghamshire or South Yorkshire home improvement projects, we would encourage you to visit our Google and Trustpilot pages, where our recent reviews reflect the exceptionally high standards of workmanship, organisation, and customer care that we consistently deliver.

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The above reviews are the opinions of the individuals submitting them and not necessarily a true reflection of the performance of this business. We therefore disclaim all liability and responsibility arising from any reliance placed on them.

Jackson Windows

2.8/5 Stars - 13 reviews

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