Jackson Windows

2.8/5 Stars - 13 reviews

13 reviews

2.8

6 Positive Reviews

7 Negative Reviews

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Reviews (13)

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June 2018

west-lindsey

Terrible service, shocking. Price was competitive but that’s the only plus point. First date of fitting having taken time off work they cancelled at 5pm the night before....... Then broke the bathroom window which took 11 days to return and repair. They had scaffolding fitted the day before the original fitting date. This it transpired was in the wrong place. So another delay. Scaffolders returned after the weekend to rectify this. A new pain of glass booked in to fit. You’ve probably guessed they didn’t bother turning up for that at the time or day THEY arranged...... I could honestly say we felt like the first job they had ever done. If they’d have turned up on horses with Stetsons on I would have been no more shocked than I was. Poor poor poor!!! Good luck if you choose them!

Company Response

Thank you for sharing your feedback. We are sorry to hear that your experience in June 2018 involved delays, communication issues, and disruption during your installation project. For transparency to today's readers, this review reflects historic operations and earlier project-management processes that are no longer representative of how Jackson Windows operates today. Since that time, we have made significant investments and improvements across scheduling, installation coordination, contractor management, and customer communication. Projects are now managed through far more structured planning systems with clearer appointment handling, stronger quality control procedures, and dedicated aftercare support to ensure issues are resolved quickly and professionally. Nevertheless, customer feedback is always important to us, you yours has contributed to the significant operational changes and the highest service standards that the company follows today. We encourage prospective customers who are looking for quality bespoke double glazing for the Lincolnshire, Nottinghamshire, or South Yorkshire home, to visit Google and Trustpilot for more recent reviews, which provide a more accurate reflection of the exceptional customer experience and company performance today.

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The above reviews are the opinions of the individuals submitting them and not necessarily a true reflection of the performance of this business. We therefore disclaim all liability and responsibility arising from any reliance placed on them.

Jackson Windows

2.8/5 Stars - 13 reviews

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