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About Surrey Design and Build Ltd

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November 2021
I had 3 quotes for work and although this was not the cheapest, I really liked Richard and he seemed knowledgeable. Everything went well and according to plan. Until there was a problem and Richard DOES NOT LIKE PROBLEMS. In fact he will imply that the problem is your fault and not want to deal with it. Our front door would not open when fitted and I was told I didn't know what i was doing and that it was my fault. The door manufacturer agreed with me that the lock was faulty and replaced it. we had to have the lantern roof removed and a surveyor noted that it was NOT the correct size and had been bodged to fit. Richard admitted that he did not measure properly. He then expected me to pay for him to remove, make good and replace the roof?! The final straw was that Richard would not supply details in order to get building control to sign off (because i would not pay for the roof repairs) He is without a doubt one of the rudest people and i would absolutely NOT recommend anyone to use this company.

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