Ecomaster

Dreadful. If I could give zero stars I would. I contacted them offering to provide photos, make, model, fabric colour, etc.. However, they wanted £48 for a visit to assess whether they could undertake the repair. Their engineer arrived, took some photos and left. He was here literally 2 minutes. 2-3 weeks later no response. I chased and was told the report was ready and the invoice would follow the next day to get the work completed. I requested a copy of the report. It had a photo and advised I wanted a replacement cover. Wow, in depth stuff. It also advised the part required was discontinued. I contacted the manufacturer who advised this was nonsense. I have now ordered the part via a retailer and will use a local upholsterer to fit it. In my opinion Ecomaster are cowboys. I have requested a refund of the £48.