All Weather Roofline

One star is one to many!!! I was doorsteped at a time I was looking for a replacement back door with a cat flap. The price seemed right so I decided to go ahead. A surveyor arrived did what he needed to do and a date was set for the installation. What a fiasco - the glass panel for the door had a round hole cut in it - but the cat flap - supplied by All Weather Roofline - was square! The fitter even commented that the hole had been cut too low to actually enable any cat flap to open properly even I& it had been the right shape! Obviously I was not pleased. I called the company who assured me the mistake would be rectified but as I was going on holiday the following week it would be over three weeks before it could be fitted. The reason I wanted the door fitting at this time was because I was going away and I wanted my cats to be able to come and go in between my dad feeding them. I was promised a substantial discount. They promised to call me when I returned but no - I had to call them and was told no discount was on offer and as the 14 days cool off had elapsed I could not cancel. If they had said to begin with no discount for the inconvenience was possible I would have cancelled the order immediately. Two weeks later I received a Cerass certificate to say the door had been fitted correctly and two phone calls from the company asking if I am satisfied with the door - but I still don’t have a door! I noticed this morning that this company is working on the Sandstone estate again - I would urge anyone thinking of using them to think again - they don’t even have the decency to call me when they promised (the two calls I received made promises to investigate and call me back - but again nothing). I would like my deposite back but they have not replied to my emails . Think twice before you deal with these people as went things go wrong they will not accept responsibility and don’t know the meaning of customer service. Perhaps naming and shaming may prompt them to contact me or return my deposit- but I doubt it as they don’t seem to care,