All Weather Roofline

Appalling Service -once you sign it’s their terms Totally disgusted is an understatement !! We had front and back door installed 2/6/2021. I had had to ring about them as they hadn’t contacted me and was told they were having issues obtaining what I ordered however. Situation resolved and doors look amazing. Paul salesperson came back as we asked for quote for rest of house and bow window. Excellent attitude and very knowledgable. Contract signed 4/6. Aware we would like work completed August. Advised no issues. Didn’t hear from them so I actually contacted them and asked when surveyor would be coming. Booked for Monday 5th July 4.30pm. Telephone call after 6pm stating would not be coming. I admittedly hadn’t realised my phone was on silent and didn’t see there was a voicemail until 9ish. Unable to ring 6/7 due to hospital appt and funeral attendance. Rang this morning and unimpressed is an understatement. Next date they can fo survey is …………10/8 despite it being THEIR FAULT. Advised I can’t do that day due to work and felt I literally had to explain why. Asked about cancelling and getting other quotes as we had booked them around other work being done including drive. Told it’s over 14 day cancellation period. Well it’s OK for YOU to let the customer done, it’s OK for YOU not to turn up, it’s OK for you NOT to prioritise the appt YOU didn’t attend as obviously you have no other surveys booked in the next 5 weeks and no why prioritise an existing customer who recommended your company. ADVICE -AVOID as obviously once contract is signed they’ve got you and it’s all on their terms. Read complaints procedure as advised on website note NO CUSTOMER COMPLAINTS DEPT. What a surprise