Trent Valley Window & Door Company Ltd.

I recently just had my conservatory completed with TVW. It was a long and drawn out process. Alan (the salesman) was really helpful and dealt with things quickly. But once my deposit was paid, I never heard from him again. I had a few specifics I wanted for my conservatory, one of which was that I did not want the existing soil pipe and manhole cover to be inside it, I wanted them both moved outside. I was told this was no problem and was one of the main reasons I went with TVW, in place of other companies I’d had quotes from. Following the survey, there was then a long wait before I heard anymore (due to waiting for Building Regs apparently – but no-one communicated this to me until I asked). After 8 weeks of waiting, the groundwork eventually started. The main problem I have encountered is that there isn’t one central person acting in a project management role at TVW. They sub-contract ALL of their work, meaning the builders, fitter, electrician, plasterer etc were all from totally separate companies, all coming at different times. I had one stipulation at the start and that was to be told when any workmen were coming to my house (so that I could make arrangements for my pets). This was too difficult apparently as only the fitter and electrician communicated this to me. I couldn’t fault the electrician (Dan from Future Tech) and the fitter (Damon). Both of whom were really professional, clearly knew what they were doing and arrived when expected (Dan actually finished the work early!). I’ve had to chase practically everything, to find out when work was being done, who will be on site, when are issues being sorted etc. It’s been hard work. And when you do make contact, sometimes you don’t get a response or are made to feel like you’re being a huge pain! I had real problems with the builders (Delaneys) as it was difficult to communicate with them (took 6 emails back and forth to get them to agree to dig a soakaway where it was needed!). In the end, the soil stack was moved but the manhole cover was NOT. I was told by the builder this couldn’t be done (despite being told the opposite numerous times before) and was only told this AFTER they had poured the concrete floor and AFTER chasing it up! Once everything was ‘complete’ according to TVW, they asked for final payment. Unfortunately though, I didn’t consider the work was complete as the plastering had numerous defects, the damaged trim hadn’t been replaced, the manhole cover hadn’t been moved, pea gravel hadn’t been laid outside (as noted in their quote), sealant hadn’t been used, and the floor between the existing kitchen and new conservatory was uneven! By this time, I was so sick of the whole process and trying to chase everything up myself (as well as working full-time)!! To sum up: Would I use TVW again? No. Would I recommend them to anyone? For windows or doors, possibly yes but for something that requires sub-contractors – no. If you want a conservatory building, go with a small local builder so that you are actually talking the plans through with the person who will be doing the work!!