Franklin Windows Ltd

Some years ago Franklins installed 2 bay windows, ground and first floor. Recently the lower window has exhibited apparent movement in the beading of the frame holding the glass sealed unit in situ. As this appears to fall within the guarantee/warranty period I contacted Franklins. On the third attempt the company deigned to answer despite 2 messages having previously been left with them. It was suggested I send photo images of the problem which I did immediately. The response was that 'they would contact their suppliers', since then nothing despite the passage of nearly 3 months. I have on numerous occasions telephoned the company which now, whatever option taken cuts the line dead. The website for Franklins suggests the company is still operating, but I wonder from where. I had a record of their surveyor/salesman, Paul Colthorpe and wrote to him. Result....silence. Checking with Companies House they tell me they have no record of Franklin Windows but other names have been used over the years and the last 'parent' company PADDICO (310) Ltd is currently in liquidation. Now, Franklin Windows Ltd was in administration in October 2014 but was saved by being purchased by Composite Windows Direct (Europe) Ltd and continued to trade under its original name. It is clear to me that management is sorely lacking in customer focus!!!! I will now seek the costs of rectification from the insurance which was included in the original deal...watch for news.